TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 2 out of 5 by from Confusing premium membership My membership was forced into a premium membership after I uploaded my past 1040 documents into the site. I never got a message saying that was going to happen by uploading past returns. An it is the hardest thing to get customer service to call you back. My return is very simple and was supposed to be free. Instead I ended up having to pay for a premium service.
Date published: 2023-04-12
Rated 5 out of 5 by from tax experts they were thorough and got me as much as possible.
Date published: 2023-04-12
Rated 1 out of 5 by from Snuck in extra charges I wanted to apply for the free standard deduction. Sneakily, the prompts guided me away from this option as I filled in my information. I felt deceived and ended up paying in the end as I didn't want to start over and not only file my taxes again but figure out how to avoid the sly diversions that would lead me to have to pay. I just wanted to file for free but instead was bombarded with all these added extras. Annoying and confusing.
Date published: 2023-04-12
Rated 4 out of 5 by from TITLE IS OK tHIS WOULD BE A WHOE LOT BETTER IF TURBO TAX WOULD QUIT PUSHING CREDIT KARMA ON THEIR CUSTOMERS.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy, friendly user Love the friendly user and easy that it is to file my taxes.
Date published: 2023-04-12
Rated 5 out of 5 by from step by step straight step by step instructions make it easy even for a senior.
Date published: 2023-04-12
Rated 5 out of 5 by from Great, easy to use, thorough Great, easy to use, thorough, Great, easy to use, thorough, Great, easy to use, thorough
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax makes filing each year so easy! I'll never not use TurboTax. They make each step of the process so simple, taking out all of the confusion/stress of filing. This year has been my most complicated to date (tax-wise) and the process was still so thorough - I feel confident in the final submission.
Date published: 2023-04-12
Rated 1 out of 5 by from Price Keeps Going Up The price for the service goes up every year. Not worth the time. I recommend you to find someone else to do your taxes for you. I will never be using this service again.
Date published: 2023-04-12
Rated 3 out of 5 by from CSRS Form 1099R Before President Reagan replaced CSRS with FERS, federal retired employees enjoyed the 3-Year Recovery Rule. The rule allowed the recovery of pre-taxed contributions deposited into the pension funds within three years following retirement. Obviously, the change was made to spread out the recovery period from three to what? 20 or 30 years? IRS now treats that tax return deduction under either Simplified Rule or General Method. Nowhere in Turbo guidelines does it make a distinction. I assume one would have been a greater benefit to me than the other for 2022. Why is there no calculation offered in Turbo Tax? I am disappointed. References to IRS publications waste my time.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3230
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Confusing premium membership My membership was forced into a premium membership after I uploaded my past 1040 documents into the site. I never got a message saying that was going to happen by uploading past returns. An it is the hardest thing to get customer service to call you back. My return is very simple and was supposed to be free. Instead I ended up having to pay for a premium service.
Date published: 2023-04-12
Rated 5 out of 5 by from tax experts they were thorough and got me as much as possible.
Date published: 2023-04-12
Rated 1 out of 5 by from Snuck in extra charges I wanted to apply for the free standard deduction. Sneakily, the prompts guided me away from this option as I filled in my information. I felt deceived and ended up paying in the end as I didn't want to start over and not only file my taxes again but figure out how to avoid the sly diversions that would lead me to have to pay. I just wanted to file for free but instead was bombarded with all these added extras. Annoying and confusing.
Date published: 2023-04-12
Rated 4 out of 5 by from TITLE IS OK tHIS WOULD BE A WHOE LOT BETTER IF TURBO TAX WOULD QUIT PUSHING CREDIT KARMA ON THEIR CUSTOMERS.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy, friendly user Love the friendly user and easy that it is to file my taxes.
Date published: 2023-04-12
Rated 5 out of 5 by from step by step straight step by step instructions make it easy even for a senior.
Date published: 2023-04-12
Rated 5 out of 5 by from Great, easy to use, thorough Great, easy to use, thorough, Great, easy to use, thorough, Great, easy to use, thorough
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax makes filing each year so easy! I'll never not use TurboTax. They make each step of the process so simple, taking out all of the confusion/stress of filing. This year has been my most complicated to date (tax-wise) and the process was still so thorough - I feel confident in the final submission.
Date published: 2023-04-12
Rated 1 out of 5 by from Price Keeps Going Up The price for the service goes up every year. Not worth the time. I recommend you to find someone else to do your taxes for you. I will never be using this service again.
Date published: 2023-04-12
Rated 3 out of 5 by from CSRS Form 1099R Before President Reagan replaced CSRS with FERS, federal retired employees enjoyed the 3-Year Recovery Rule. The rule allowed the recovery of pre-taxed contributions deposited into the pension funds within three years following retirement. Obviously, the change was made to spread out the recovery period from three to what? 20 or 30 years? IRS now treats that tax return deduction under either Simplified Rule or General Method. Nowhere in Turbo guidelines does it make a distinction. I assume one would have been a greater benefit to me than the other for 2022. Why is there no calculation offered in Turbo Tax? I am disappointed. References to IRS publications waste my time.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3230