TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 1 out of 5 by from Not Free and they don't set clear expectations They told me that it would be free, then it was $60, then it was $60 for both federal and state. They don't set clear expectations and then charge your card without explaining what the fees are. Just have to go through the tabs that say "prepare to be amazed"
Date published: 2023-03-02
Rated 4 out of 5 by from Where are the worksheets that were there last year I am disappointed that the worksheets for depreciation, donations, average comparison for donations are no longer available. I am not able to see the exact calculation for the SALT tax. It was there last year. Calculations are hidden which is not good when you are doing your own taxes. Please bring all of these items back!
Date published: 2023-03-02
Rated 5 out of 5 by from John made this process so quick and easy this year Extremely pleased with John and his professionalism and expertise. He did an awesome job and I am so pleased.
Date published: 2023-03-02
Rated 5 out of 5 by from great customer service great experts and they are willing to work with you.
Date published: 2023-03-02
Rated 3 out of 5 by from Pro was helpful, still frustrated The pro that worked with me through chat was very helpful! I am frustrated that i was unable to file a free simple return because of my HSA, so I still had to pay. Also, I did receive a smaller refund than I got last year, which was done by an H&R Block office.
Date published: 2023-03-02
Rated 5 out of 5 by from its awesome quick and easy. makes it to where you can do your taxes yourself without any trouble
Date published: 2023-03-02
Rated 3 out of 5 by from not as efficient as in years past I am somewhat disappointed with turbo tax this year
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome Easy and fast all I did was enter my W2 and I was done
Date published: 2023-03-02
Rated 5 out of 5 by from Very Nice Help and thorough. When missing information they were patient and understanding
Date published: 2023-03-02
Rated 5 out of 5 by from Love TurboTax TurboTax is extremely easy to use and love that I can compare to prior years information.
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 3153
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Not Free and they don't set clear expectations They told me that it would be free, then it was $60, then it was $60 for both federal and state. They don't set clear expectations and then charge your card without explaining what the fees are. Just have to go through the tabs that say "prepare to be amazed"
Date published: 2023-03-02
Rated 4 out of 5 by from Where are the worksheets that were there last year I am disappointed that the worksheets for depreciation, donations, average comparison for donations are no longer available. I am not able to see the exact calculation for the SALT tax. It was there last year. Calculations are hidden which is not good when you are doing your own taxes. Please bring all of these items back!
Date published: 2023-03-02
Rated 5 out of 5 by from John made this process so quick and easy this year Extremely pleased with John and his professionalism and expertise. He did an awesome job and I am so pleased.
Date published: 2023-03-02
Rated 5 out of 5 by from great customer service great experts and they are willing to work with you.
Date published: 2023-03-02
Rated 3 out of 5 by from Pro was helpful, still frustrated The pro that worked with me through chat was very helpful! I am frustrated that i was unable to file a free simple return because of my HSA, so I still had to pay. Also, I did receive a smaller refund than I got last year, which was done by an H&R Block office.
Date published: 2023-03-02
Rated 5 out of 5 by from its awesome quick and easy. makes it to where you can do your taxes yourself without any trouble
Date published: 2023-03-02
Rated 3 out of 5 by from not as efficient as in years past I am somewhat disappointed with turbo tax this year
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome Easy and fast all I did was enter my W2 and I was done
Date published: 2023-03-02
Rated 5 out of 5 by from Very Nice Help and thorough. When missing information they were patient and understanding
Date published: 2023-03-02
Rated 5 out of 5 by from Love TurboTax TurboTax is extremely easy to use and love that I can compare to prior years information.
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 3153