TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Deluxe Reviews
Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.
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Rated 5 out of 5 by
Ruruanand from
Turbo Tax is the best
it was so easy to understand and felt very confident in filing the tax
Date published: 2023-04-12
Rated 1 out of 5 by
Unsatisfied customer 1073 from
Barely usable
I really resent the fact that your service is difficult to navigate and repetitive. I only use you because I have no other options and it gets more painful every year.
Date published: 2023-04-12
Rated 5 out of 5 by
Astrogeek from
Quick and easy!
This is the perfect way to file a simple tax return.
Date published: 2023-04-12
Rated 5 out of 5 by
KENDION from
Love It!!!
The product was suggested by my best friend, I was very nervous about it at first. However, I so glad i purchased & use. Cant wait until next year.
Date published: 2023-04-12
Rated 1 out of 5 by
DevFromNE from
When it works, it works. When it doesn't.... ouch!
Last year, when my data was exported from Quickbooks Self Employed to TurboTax, one of my quarterly payments somehow got duplicated, so I got a nasty surprise when the IRS contacted me to let me know that, rather than receiving a refund, I actually owed more. TurboTax also sent me an email letting me know that they messed something else up (car expenses) and they would help me fix it. When I clicked the link in the email, the URL was broken. When I called Intuit, it took them literally hours to figure out what was going on. This year, the import of my data from Quickbooks to TurboTax failed and I couldn't redo it, so I had to enter all of the information. What the heck am I paying for?
Date published: 2023-04-12
Rated 5 out of 5 by
Claboss from
Better than last year's CPA
We went with a CPA last year because we had some more complicated tax/income situations than we had in the past and were thoroughly disappointed in the service we got and it cost us about $1000 more than Turbotax. We had the same situations this year and ended up with a bigger return at less cost. The questions and prompts were more useful and detailed than what we got last year from the CPA. I wish we would have used it last year as well.
Date published: 2023-04-12
Rated 5 out of 5 by
Ktyler333 from
Fast, Easy, and came with Customer Service!
I logged on to Turbotax for my third year, dreading filing taxes (as simple as mine are), and because the company I work for is fairly large, my W2 was already uploaded to my account! (less work for me to do). Midway through, I became overwhelmed with how many types of itemized sections I didn't understand, not knowing what applied to me or not, so I hit the sad face rating to say I am not feeling confident. The next day, today, a specialist from Inuit reached out to me via phone kindly asking if I needed support. I happened to be free so she requested to share screen with me via TurboTax, provided clarity and answered, my questions and I completed my taxes no more than 15 min later with ease and relief! I didn't know this service was available and it made completing my taxes far less daunting. I'll be continuing to use TT.
Date published: 2023-04-12
Rated 3 out of 5 by
Delane68 from
Wish the fee wasn’t high for self employment
Easy to prepare I feel self employment is expensive to do with turbo tax .
Date published: 2023-04-12
Rated 3 out of 5 by
Jimmy Ke from
Turbo data and entry process is just fine.
Entry process is generally good. Checking missed my erroneous entry for Adjusted Gross Income. IRS caught it and refused my return which I corrected and resubmitted. My biggest complaint is when I first submitted my return, Intuit refused it -- no useful explanation or recommendation. I finally figured out I needed an update to TurboTax -- I should have been told that. The update I was using was only a week old.
Date published: 2023-04-12
Rated 4 out of 5 by
DBStewart from
Turbo Tax deluxe Schedule C
Overall very good but.... Schedule C Part I Line 1 directions fail to mention that the Form1099K box 1a is additive to line 1. This can nearly double your tax liability.
All TurboTax® Offerings Reviews - Page 3142
Date published: 2023-04-12
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Ruruanand from
Turbo Tax is the best
it was so easy to understand and felt very confident in filing the tax
Date published: 2023-04-12
Rated 1 out of 5 by
Unsatisfied customer 1073 from
Barely usable
I really resent the fact that your service is difficult to navigate and repetitive. I only use you because I have no other options and it gets more painful every year.
Date published: 2023-04-12
Rated 5 out of 5 by
Astrogeek from
Quick and easy!
This is the perfect way to file a simple tax return.
Date published: 2023-04-12
Rated 5 out of 5 by
KENDION from
Love It!!!
The product was suggested by my best friend, I was very nervous about it at first. However, I so glad i purchased & use. Cant wait until next year.
Date published: 2023-04-12
Rated 1 out of 5 by
DevFromNE from
When it works, it works. When it doesn't.... ouch!
Last year, when my data was exported from Quickbooks Self Employed to TurboTax, one of my quarterly payments somehow got duplicated, so I got a nasty surprise when the IRS contacted me to let me know that, rather than receiving a refund, I actually owed more. TurboTax also sent me an email letting me know that they messed something else up (car expenses) and they would help me fix it. When I clicked the link in the email, the URL was broken. When I called Intuit, it took them literally hours to figure out what was going on. This year, the import of my data from Quickbooks to TurboTax failed and I couldn't redo it, so I had to enter all of the information. What the heck am I paying for?
Date published: 2023-04-12
Rated 5 out of 5 by
Claboss from
Better than last year's CPA
We went with a CPA last year because we had some more complicated tax/income situations than we had in the past and were thoroughly disappointed in the service we got and it cost us about $1000 more than Turbotax. We had the same situations this year and ended up with a bigger return at less cost. The questions and prompts were more useful and detailed than what we got last year from the CPA. I wish we would have used it last year as well.
Date published: 2023-04-12
Rated 5 out of 5 by
Ktyler333 from
Fast, Easy, and came with Customer Service!
I logged on to Turbotax for my third year, dreading filing taxes (as simple as mine are), and because the company I work for is fairly large, my W2 was already uploaded to my account! (less work for me to do). Midway through, I became overwhelmed with how many types of itemized sections I didn't understand, not knowing what applied to me or not, so I hit the sad face rating to say I am not feeling confident. The next day, today, a specialist from Inuit reached out to me via phone kindly asking if I needed support. I happened to be free so she requested to share screen with me via TurboTax, provided clarity and answered, my questions and I completed my taxes no more than 15 min later with ease and relief! I didn't know this service was available and it made completing my taxes far less daunting. I'll be continuing to use TT.
Date published: 2023-04-12
Rated 3 out of 5 by
Delane68 from
Wish the fee wasn’t high for self employment
Easy to prepare I feel self employment is expensive to do with turbo tax .
Date published: 2023-04-12
Rated 3 out of 5 by
Jimmy Ke from
Turbo data and entry process is just fine.
Entry process is generally good. Checking missed my erroneous entry for Adjusted Gross Income. IRS caught it and refused my return which I corrected and resubmitted. My biggest complaint is when I first submitted my return, Intuit refused it -- no useful explanation or recommendation. I finally figured out I needed an update to TurboTax -- I should have been told that. The update I was using was only a week old.
Date published: 2023-04-12
Rated 4 out of 5 by
DBStewart from
Turbo Tax deluxe Schedule C
Overall very good but.... Schedule C Part I Line 1 directions fail to mention that the Form1099K box 1a is additive to line 1. This can nearly double your tax liability.
All TurboTax® Offerings Reviews - Page 3142
Date published: 2023-04-12