TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Job Done The experience was great. I would try this again. I thank you for the support because I could not have done it without you helf. My fingers are crossed
Date published: 2023-04-12
Rated 5 out of 5 by from easy and self explanatory super easy and being able to do at home is helpful
Date published: 2023-04-12
Rated 3 out of 5 by from May not use TT next year TT not able to directly download from LPL this year. Complications not easy to resolve. Required upgrading to LIVE that was no help.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is easy to use I've used Turbotax for years...it has also been easy to use, but they improve it every year. Easy to find answers to questions too.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is a great program, user friendly!! I had great experience interacting with Turbo Tax experts.
Date published: 2023-04-12
Rated 4 out of 5 by from It took a lot of effort to file this year The program did not work well for me. I spent several hours getting information entered that the time clock did not record. When finally finished the program would not e-file for me or let me correct what it said was the problem. I spent several hours on the phone with your agents Olu and Latoya who were both excellent but couldn’t work through it without other help on their end of the line. It’s filed but not nearly as stress free as before and with less confidence in the result than in previous years. If it helps you: TurboTax case# 1518101599
Date published: 2023-04-12
Rated 1 out of 5 by from They made me pay for Jury Duty I did my civic duty and pas paid $80 for two days of Jury duty and TurboTax just made me pay $130 to file because it was too complex. Why am I being punished.
Date published: 2023-04-12
Rated 5 out of 5 by from First Time with Turbo Tax Next year will be easier. Traeli, the live agent, was most patient, professional and helpful in working through the issues with our tax return, specifically the 1099r forms. I now know that each 1099r has to be scanned and uploaded separately.
Date published: 2023-04-12
Rated 4 out of 5 by from Navigation through software needs to improve I've been using Turbo Tax for years and always have the same issue. I find it difficult to jump around to different subjects without having to go to a major topic and move forward through the "continue" buttons which then requires me to answer some of the same questions again. I'd like to see more drop down lists that I could click on the specific page or line item I want to revisit.
Date published: 2023-04-12
Rated 3 out of 5 by from too expensive this is way too expensive. yes, it's easy, but you're taking 1/3 of my refund in fees.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3130
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Job Done The experience was great. I would try this again. I thank you for the support because I could not have done it without you helf. My fingers are crossed
Date published: 2023-04-12
Rated 5 out of 5 by from easy and self explanatory super easy and being able to do at home is helpful
Date published: 2023-04-12
Rated 3 out of 5 by from May not use TT next year TT not able to directly download from LPL this year. Complications not easy to resolve. Required upgrading to LIVE that was no help.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is easy to use I've used Turbotax for years...it has also been easy to use, but they improve it every year. Easy to find answers to questions too.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is a great program, user friendly!! I had great experience interacting with Turbo Tax experts.
Date published: 2023-04-12
Rated 4 out of 5 by from It took a lot of effort to file this year The program did not work well for me. I spent several hours getting information entered that the time clock did not record. When finally finished the program would not e-file for me or let me correct what it said was the problem. I spent several hours on the phone with your agents Olu and Latoya who were both excellent but couldn’t work through it without other help on their end of the line. It’s filed but not nearly as stress free as before and with less confidence in the result than in previous years. If it helps you: TurboTax case# 1518101599
Date published: 2023-04-12
Rated 1 out of 5 by from They made me pay for Jury Duty I did my civic duty and pas paid $80 for two days of Jury duty and TurboTax just made me pay $130 to file because it was too complex. Why am I being punished.
Date published: 2023-04-12
Rated 5 out of 5 by from First Time with Turbo Tax Next year will be easier. Traeli, the live agent, was most patient, professional and helpful in working through the issues with our tax return, specifically the 1099r forms. I now know that each 1099r has to be scanned and uploaded separately.
Date published: 2023-04-12
Rated 4 out of 5 by from Navigation through software needs to improve I've been using Turbo Tax for years and always have the same issue. I find it difficult to jump around to different subjects without having to go to a major topic and move forward through the "continue" buttons which then requires me to answer some of the same questions again. I'd like to see more drop down lists that I could click on the specific page or line item I want to revisit.
Date published: 2023-04-12
Rated 3 out of 5 by from too expensive this is way too expensive. yes, it's easy, but you're taking 1/3 of my refund in fees.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3130