TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 3 out of 5 by from Problem Never Resolved EFile rejected based on AGI from 2021 Trubotax return. Called 800 number TT gave advice. Followed advice, rejected again. Other advice - rejected again. Gave up and mailed the return. Not happy.
Date published: 2023-04-14
Rated 5 out of 5 by from My TurboTax Review I like the ease of using the program and also that I can look over my information multiple times to make sure all my information is correct.
Date published: 2023-04-14
Rated 5 out of 5 by from Ease of use makes this outstanding to file Best way to file your taxes. Done in under one hour. Thanks
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax was helpful This was my firs time filing my taxes, and they made it very simple to upload documents and have the information automatically filled in. I plan on using them again next time.
Date published: 2023-04-14
Rated 3 out of 5 by from Turbo Tax is great but more expensive now I have always used turbo tax and I used to use it because it was free. Over the years it seems fees have gotten higher and higher every year but they still market it as free. That part is disappointing.
Date published: 2023-04-14
Rated 4 out of 5 by from Easy stepwise process The only tax software I have ever used since it originally released. Only issue I had was trying file on the page with the billing and card info that it would respond with hit a snag too try again and I would have to reenter data. It took multiple tries before I was able to complete entry. It did not give me a reason for the snag that would have helped.
Date published: 2023-04-14
Rated 1 out of 5 by from Horrible experience - errors that don't exist I had a horrible experience with TurboTax. I kept getting an error that said I claimed a wind and solar carryover credit, which I did not claim. I went through my Federal and State returns numerous times and ensured there was no such claim. I then spoke with four separate agents on the phone - totaling over 1 hour on the phone with TurboTax. The final resolution was to delete my State return and start over. A ridiculous waste of time.
Date published: 2023-04-14
Rated 4 out of 5 by from Easy to Use Turbox Tax is easy to complete, even with more complicated needs. It is great to use it year over year as it keeps much of the information.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax is easy and great! I have been using TurboTax for years! It is so easy and helpful!
Date published: 2023-04-14
Rated 2 out of 5 by from HIdden Charges/ Software bugs Includes State return Free_Charges you for filing. Real issues with 529 Import into State mostly correct, but Stocks transferred poorly. No impact on calc- just presentation and extra work. Slipped a bit this year compared to previously solid product.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3104
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Problem Never Resolved EFile rejected based on AGI from 2021 Trubotax return. Called 800 number TT gave advice. Followed advice, rejected again. Other advice - rejected again. Gave up and mailed the return. Not happy.
Date published: 2023-04-14
Rated 5 out of 5 by from My TurboTax Review I like the ease of using the program and also that I can look over my information multiple times to make sure all my information is correct.
Date published: 2023-04-14
Rated 5 out of 5 by from Ease of use makes this outstanding to file Best way to file your taxes. Done in under one hour. Thanks
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax was helpful This was my firs time filing my taxes, and they made it very simple to upload documents and have the information automatically filled in. I plan on using them again next time.
Date published: 2023-04-14
Rated 3 out of 5 by from Turbo Tax is great but more expensive now I have always used turbo tax and I used to use it because it was free. Over the years it seems fees have gotten higher and higher every year but they still market it as free. That part is disappointing.
Date published: 2023-04-14
Rated 4 out of 5 by from Easy stepwise process The only tax software I have ever used since it originally released. Only issue I had was trying file on the page with the billing and card info that it would respond with hit a snag too try again and I would have to reenter data. It took multiple tries before I was able to complete entry. It did not give me a reason for the snag that would have helped.
Date published: 2023-04-14
Rated 1 out of 5 by from Horrible experience - errors that don't exist I had a horrible experience with TurboTax. I kept getting an error that said I claimed a wind and solar carryover credit, which I did not claim. I went through my Federal and State returns numerous times and ensured there was no such claim. I then spoke with four separate agents on the phone - totaling over 1 hour on the phone with TurboTax. The final resolution was to delete my State return and start over. A ridiculous waste of time.
Date published: 2023-04-14
Rated 4 out of 5 by from Easy to Use Turbox Tax is easy to complete, even with more complicated needs. It is great to use it year over year as it keeps much of the information.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax is easy and great! I have been using TurboTax for years! It is so easy and helpful!
Date published: 2023-04-14
Rated 2 out of 5 by from HIdden Charges/ Software bugs Includes State return Free_Charges you for filing. Real issues with 529 Import into State mostly correct, but Stocks transferred poorly. No impact on calc- just presentation and extra work. Slipped a bit this year compared to previously solid product.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3104