TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 1 out of 5 by from the fees are ridiculous i dont understand why it cost so much to file taxes, the government knows every cent i make. so, why dont they just send me my refund or send me a notice i owed them intead of filling. i guess its all business for intuit.
Date published: 2023-04-12
Rated 4 out of 5 by from Good product driven Great customer service I had a wonderful experience starting the tax prep assistant to the service provided by the CPA
Date published: 2023-04-12
Rated 3 out of 5 by from Easy to use Easy to navigate and clear to understand. Reviewed all items
Date published: 2023-04-12
Rated 5 out of 5 by from SIMPLE It was very simple to use, for my needs! THANKS intuit
Date published: 2023-04-12
Rated 3 out of 5 by from Turbo Tax is good, but too costly. The products features are good and pretty much the same as last year. I would enjoy it more if I didn't have to fill out 2 state forms for my income from pensions, which Every Year, ends up being $0 refund but the cost to fill them out has gone up to $59 each this year. So, every year, I lose $120 of my return on 2 states where my income on one always stays the same (so far for 7 years) and on the other state it only increases a tiny bit. I think I need to talk to a tax specialist to see if I even need to file in these states if this continues to be the case. If it does, then I will print out the state forms and do them on my own at only the cost of the paper & ink. I realize this is not a direct focus on the product itself, but it may tell you why I won't come back to do my state taxes on Intuit. Other than that, I will tell you my interaction with help was great, and I do like how your product fills in the needed information from the year prior on Federal, and I may continue with that next year. Thank you for reading my review.
Date published: 2023-04-12
Rated 5 out of 5 by from Excellent Product Year After Year TurboTax continues to produce an efficient, reliable product year after year. Excellent support and contact with tax experts in a timely manner.
Date published: 2023-04-12
Rated 4 out of 5 by from Still great, but more confusing for me this year I don't really know why but I found this year's entry to be confusing. Not entering our income first threw me for a loop. I kept wondering if I was doing something wrong the entire time...and I am still not convinced I got it right. The prior years were super easy, I don't know what happened!
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is the *most* convenient! Very reliable and trustworthy service. I have been using TurboTax to e-file for 10 years now and I won't be looking to switch any time soon!
Date published: 2023-04-12
Rated 5 out of 5 by from Takes the Anxiety Out of Filing The step by step process, historical data, and explanations make it so easy and stress free. Plus I get my return back so much faster than I ever did before! I wish I had started with Turbo Tax years ago!
Date published: 2023-04-12
Rated 5 out of 5 by from PROBLEM SOVER. Very helpful and patient. PROBLEM SOVER. i had a problem with e-filing and it was soled.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3088
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from the fees are ridiculous i dont understand why it cost so much to file taxes, the government knows every cent i make. so, why dont they just send me my refund or send me a notice i owed them intead of filling. i guess its all business for intuit.
Date published: 2023-04-12
Rated 4 out of 5 by from Good product driven Great customer service I had a wonderful experience starting the tax prep assistant to the service provided by the CPA
Date published: 2023-04-12
Rated 3 out of 5 by from Easy to use Easy to navigate and clear to understand. Reviewed all items
Date published: 2023-04-12
Rated 5 out of 5 by from SIMPLE It was very simple to use, for my needs! THANKS intuit
Date published: 2023-04-12
Rated 3 out of 5 by from Turbo Tax is good, but too costly. The products features are good and pretty much the same as last year. I would enjoy it more if I didn't have to fill out 2 state forms for my income from pensions, which Every Year, ends up being $0 refund but the cost to fill them out has gone up to $59 each this year. So, every year, I lose $120 of my return on 2 states where my income on one always stays the same (so far for 7 years) and on the other state it only increases a tiny bit. I think I need to talk to a tax specialist to see if I even need to file in these states if this continues to be the case. If it does, then I will print out the state forms and do them on my own at only the cost of the paper & ink. I realize this is not a direct focus on the product itself, but it may tell you why I won't come back to do my state taxes on Intuit. Other than that, I will tell you my interaction with help was great, and I do like how your product fills in the needed information from the year prior on Federal, and I may continue with that next year. Thank you for reading my review.
Date published: 2023-04-12
Rated 5 out of 5 by from Excellent Product Year After Year TurboTax continues to produce an efficient, reliable product year after year. Excellent support and contact with tax experts in a timely manner.
Date published: 2023-04-12
Rated 4 out of 5 by from Still great, but more confusing for me this year I don't really know why but I found this year's entry to be confusing. Not entering our income first threw me for a loop. I kept wondering if I was doing something wrong the entire time...and I am still not convinced I got it right. The prior years were super easy, I don't know what happened!
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is the *most* convenient! Very reliable and trustworthy service. I have been using TurboTax to e-file for 10 years now and I won't be looking to switch any time soon!
Date published: 2023-04-12
Rated 5 out of 5 by from Takes the Anxiety Out of Filing The step by step process, historical data, and explanations make it so easy and stress free. Plus I get my return back so much faster than I ever did before! I wish I had started with Turbo Tax years ago!
Date published: 2023-04-12
Rated 5 out of 5 by from PROBLEM SOVER. Very helpful and patient. PROBLEM SOVER. i had a problem with e-filing and it was soled.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3088