TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 1 out of 5 by from TurboTax 2022 Filing Turbo Tax filing has been very disappointed for 2022 tax year! I was not able to enter some & had to enter via forms + 2021 taxes did not downloaded for using with 2022 returns! TurboTax Customer Support Reps were exceptional (even though the first 2 Reps could not resolve the data entry issues). The 3rd Rep was able to help with payment + transmit 2022 taxes! Grateful for TurboTax support staffs!!!
Date published: 2023-04-20
Rated 1 out of 5 by from Very disappointed customer I will not use TurboTax in the future. I had a very bad experience this year. Details below. - I ran two scenarios in TT; one where I would file separately from my husband, and one where we would file jointly -- TT showed me that filing separately would get me ~$3600 return - I logged out one day when it was showing me that it estimated me at a ~$3600 return, and when I logged back in a week later, after my husband had filed, that number was now ~$612; I have no idea how/why that refund dropped and there was no easy way for me to figure it out - I also ran into a software bug where I was presented with an error in a worksheet I shouldn't even have been filing (an HSA worksheet when I didn't contribute to an HSA in 2022) saying that I had noted elsewhere that my husband could be claimed as a dependent of another -- I double checked all my federal worksheet inputs and verified I had answered that question "No" - I had to upgrade to a more expensive product in order to get direct support on the software bug - When trying to work with Support, the cobrowse function didn't work and I had to download additional software - The support tech talked me through how to delete the erroneous worksheet from my files so I could proceed with e-filing - I requested a refund for the unnecessary upgrade I had to get to support a bug in your system verbally on the support line, and was told I'd have to fill out another form in order to request a refund (ridiculous, terrible experience) - By the time I was through with Support, I didn't even have the energy to talk to a tax expert to ask about the concerning change in my refund - I also just generally think TurboTax has a lot of dark UI patterns that try to trick people into paying for more expensive products unnecessarily I will not be using your product again. I hope you read this and provide me a refund. And that you address some of these issues proactively.
Date published: 2023-04-20
Rated 4 out of 5 by from turbo tax 2022 It was very simple to understand. The steps are easy to follow. You can follow very easily.
Date published: 2023-04-20
Rated 4 out of 5 by from It helps alot I hate filing but they help make it easier. Keep it going.
Date published: 2023-04-20
Rated 5 out of 5 by from First Timer User This was my first time using Turbo Tax. I am totally satisfied.
Date published: 2023-04-20
Rated 5 out of 5 by from Loved the live help Twice I had to have a tax expert call me to assist with my taxes. Both individuals were awesome! Friendly, professional, timely.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo tax was quick easy and effecient my tax time was quick easy and correct. I would recommend it to any one.
Date published: 2023-04-20
Rated 5 out of 5 by from a was great prosess.. and help full easy to use happy with it all
Date published: 2023-04-20
Rated 1 out of 5 by from TurboTax is terrible Bad experience. Cost me &800 in fees that I don’t intend on paying
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo is a breeze Turbo tax was easy to use. I was able to go through the forms very quick.
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 309
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax 2022 Filing Turbo Tax filing has been very disappointed for 2022 tax year! I was not able to enter some & had to enter via forms + 2021 taxes did not downloaded for using with 2022 returns! TurboTax Customer Support Reps were exceptional (even though the first 2 Reps could not resolve the data entry issues). The 3rd Rep was able to help with payment + transmit 2022 taxes! Grateful for TurboTax support staffs!!!
Date published: 2023-04-20
Rated 1 out of 5 by from Very disappointed customer I will not use TurboTax in the future. I had a very bad experience this year. Details below. - I ran two scenarios in TT; one where I would file separately from my husband, and one where we would file jointly -- TT showed me that filing separately would get me ~$3600 return - I logged out one day when it was showing me that it estimated me at a ~$3600 return, and when I logged back in a week later, after my husband had filed, that number was now ~$612; I have no idea how/why that refund dropped and there was no easy way for me to figure it out - I also ran into a software bug where I was presented with an error in a worksheet I shouldn't even have been filing (an HSA worksheet when I didn't contribute to an HSA in 2022) saying that I had noted elsewhere that my husband could be claimed as a dependent of another -- I double checked all my federal worksheet inputs and verified I had answered that question "No" - I had to upgrade to a more expensive product in order to get direct support on the software bug - When trying to work with Support, the cobrowse function didn't work and I had to download additional software - The support tech talked me through how to delete the erroneous worksheet from my files so I could proceed with e-filing - I requested a refund for the unnecessary upgrade I had to get to support a bug in your system verbally on the support line, and was told I'd have to fill out another form in order to request a refund (ridiculous, terrible experience) - By the time I was through with Support, I didn't even have the energy to talk to a tax expert to ask about the concerning change in my refund - I also just generally think TurboTax has a lot of dark UI patterns that try to trick people into paying for more expensive products unnecessarily I will not be using your product again. I hope you read this and provide me a refund. And that you address some of these issues proactively.
Date published: 2023-04-20
Rated 4 out of 5 by from turbo tax 2022 It was very simple to understand. The steps are easy to follow. You can follow very easily.
Date published: 2023-04-20
Rated 4 out of 5 by from It helps alot I hate filing but they help make it easier. Keep it going.
Date published: 2023-04-20
Rated 5 out of 5 by from First Timer User This was my first time using Turbo Tax. I am totally satisfied.
Date published: 2023-04-20
Rated 5 out of 5 by from Loved the live help Twice I had to have a tax expert call me to assist with my taxes. Both individuals were awesome! Friendly, professional, timely.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo tax was quick easy and effecient my tax time was quick easy and correct. I would recommend it to any one.
Date published: 2023-04-20
Rated 5 out of 5 by from a was great prosess.. and help full easy to use happy with it all
Date published: 2023-04-20
Rated 1 out of 5 by from TurboTax is terrible Bad experience. Cost me &800 in fees that I don’t intend on paying
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo is a breeze Turbo tax was easy to use. I was able to go through the forms very quick.
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 309