TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 1 out of 5 by from Misleading I was pleased until the end when you are tricked into paying for turbo tax pro when you indeed didn't want it.
Date published: 2023-04-21
Rated 4 out of 5 by from Error on IP PIN. I sent my taxes multiple times, and the same error with PIN. Found out it was looking for an IP PIN. I went to the forms and tried to type it in, but that did not work. I finally typed IP PIN in the search and it allowed me to add it. Found that IP PIN and PIN are two different numbers. I did not get a prompt for this new number though, but I just sent my taxes again. Hopefully it goes through.
Date published: 2023-04-21
Rated 5 out of 5 by from Great experience Very easy, and convenient. These entire process start to finish was very well explained
Date published: 2023-04-21
Rated 2 out of 5 by from Predatory I'm filing independently next year. This service makes it look so complicated. it's not.
Date published: 2023-04-21
Rated 5 out of 5 by from easy i love turbo tax it saves me so much money and is easy
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax is easy to use! Great service, easy to use and convenient. I also had assistance from a rep over chat and he was able to quickly assist me with a concern.
Date published: 2023-04-21
Rated 5 out of 5 by from TurboTax Saved me this Tax Season! As a young adult filling by herself for the first time Turbotax made is easy and painless. They explained every step and was patient with me for my lack on knowledge on the topic. I wouldn't have been able to get through this season with out them :)
Date published: 2023-04-21
Rated 5 out of 5 by from Surprisingly Simple! Great experience. Lots of guidance, lots of options for explanation, clear language. lots of re-confirming. Also easy to navigate between sections. Also, love auto-saving!!
Date published: 2023-04-21
Rated 5 out of 5 by from So helpful and easy. This was my first time using TurboTax and I was very surprised and happy with the results. I worked with John and he has walked me step by step the whole way. Highly recommend.
Date published: 2023-04-21
Rated 4 out of 5 by from Reliable and good product. I have used it for many years. It is good, reliable and efficient. I plan to continue using it in the future. However, I suggest to improve the work flow to make sure it forces the user to review all sections before filing. Also, a few bugs need to be worked out. For 2022, my State return was rejected because I had put the same AGI for both my wife and I (MFJ). I don't remember this step last year, but creating this step this year made it confusing and led to this error.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 306
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Misleading I was pleased until the end when you are tricked into paying for turbo tax pro when you indeed didn't want it.
Date published: 2023-04-21
Rated 4 out of 5 by from Error on IP PIN. I sent my taxes multiple times, and the same error with PIN. Found out it was looking for an IP PIN. I went to the forms and tried to type it in, but that did not work. I finally typed IP PIN in the search and it allowed me to add it. Found that IP PIN and PIN are two different numbers. I did not get a prompt for this new number though, but I just sent my taxes again. Hopefully it goes through.
Date published: 2023-04-21
Rated 5 out of 5 by from Great experience Very easy, and convenient. These entire process start to finish was very well explained
Date published: 2023-04-21
Rated 2 out of 5 by from Predatory I'm filing independently next year. This service makes it look so complicated. it's not.
Date published: 2023-04-21
Rated 5 out of 5 by from easy i love turbo tax it saves me so much money and is easy
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax is easy to use! Great service, easy to use and convenient. I also had assistance from a rep over chat and he was able to quickly assist me with a concern.
Date published: 2023-04-21
Rated 5 out of 5 by from TurboTax Saved me this Tax Season! As a young adult filling by herself for the first time Turbotax made is easy and painless. They explained every step and was patient with me for my lack on knowledge on the topic. I wouldn't have been able to get through this season with out them :)
Date published: 2023-04-21
Rated 5 out of 5 by from Surprisingly Simple! Great experience. Lots of guidance, lots of options for explanation, clear language. lots of re-confirming. Also easy to navigate between sections. Also, love auto-saving!!
Date published: 2023-04-21
Rated 5 out of 5 by from So helpful and easy. This was my first time using TurboTax and I was very surprised and happy with the results. I worked with John and he has walked me step by step the whole way. Highly recommend.
Date published: 2023-04-21
Rated 4 out of 5 by from Reliable and good product. I have used it for many years. It is good, reliable and efficient. I plan to continue using it in the future. However, I suggest to improve the work flow to make sure it forces the user to review all sections before filing. Also, a few bugs need to be worked out. For 2022, my State return was rejected because I had put the same AGI for both my wife and I (MFJ). I don't remember this step last year, but creating this step this year made it confusing and led to this error.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 306