TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 4 out of 5 by from Overall it's good, but some items really stress me When importing from investment firms, the system doesn't bring for "various" for acquired dates of stocks which were sold, so I had to go in by hand and select 'various.' Just before I finished with the state taxes, it asked me if i wanted to calculate estimated taxes for 2023, which we always do. But the system never asked me that when completing the federal taxes. It took me a long time to get back to the module that would calculate federal estimated taxes for 2023. I was really disappointed that I couldn't see comparison tables of data betweeen this year and last year before I filed, like we could with the CD version. I just hope everything looks correct after I have filed!
Date published: 2023-04-13
Rated 3 out of 5 by from Good but with some flaws I have used Turbo Tax on since the late 1980s. This is the first time I have experienced a product snafu. I prepare my taxes over a few days which means I log in and out a lot, shutting the computer down each time. The first couple of days went smoothly and I was able to get more information on a topic as needed. But then...the program did not have the chat button on the bottom right-hand corner of the screen, nor did any of the "Need more info" links work. So I had no where to turn for tax assistance and, worse yet, no where to turn for help with what appeared to be a bug in the program. Every avenue I tried using TurboTax.com only led me to help with tax issues, not technological issues. I bought TurboTax Live Assisted Premium because I wanted to access help if needed. I did not get what I paid for. The frustration I encountered not being able to connect with a live human for technological assistance was worth a 2-star review. But my product loyalty made me give 3 stars. Silly me.
Date published: 2023-04-13
Rated 3 out of 5 by from Meh I dont appreciate the $178 charge for premier. Only way to change after I spent an hour going through the info inputs was to start completely over.
Date published: 2023-04-13
Rated 5 out of 5 by from Very pleased! Easy to follow instructions, easy to understand terms and explanations, and enjoy the encouragement along the way!
Date published: 2023-04-13
Rated 5 out of 5 by from Good Product Support I've used Turbo Tax many times without a hitch. This year I ran into a snag when I tried to import information from a brokerage account and made a mistake. The turbo tax rep quickly stepped in to resolve the situation and I only had to wait about 10 minutes during the height of tax season! Kudos
Date published: 2023-04-13
Rated 1 out of 5 by from OVER CHARGED!!! THE SERVICE DOESNT WORTH THE $$$$ COMPARE WITH OTHER WEBSITE, TURBOTAX IS WAY TOO PRICEY FOR JUST A SIMPLE RETURN WITH W-2 & TINY BIT OF CAPITAL LOSS!!
Date published: 2023-04-13
Rated 5 out of 5 by from Easy, fast, and safe! Turbo Tax was super easy to follow and understand. We were able to file our taxes in 90 minutes. The Identity Protection gives us confidence that we will be safe from Identity Theft!
Date published: 2023-04-13
Rated 5 out of 5 by from turbo tax rocks! Turbo Tax is operator friendly, easy to use and helpful.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax is awesome Third time doing taxes with turbotax. It was a good
Date published: 2023-04-13
Rated 2 out of 5 by from Not a fan anymore They make you review everything in detail and takes forever when your return is simple and can easily be reviewed on the screen. ALSO very upset that they cahrged me for the same service as last year (premium) when I know all I needed this year was premier. Girl said it would adjust the price accordingly but of course it didn't and I'm not wasting more time calling back after all this time to do the taxes for $30. Such a scam!
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3048
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Overall it's good, but some items really stress me When importing from investment firms, the system doesn't bring for "various" for acquired dates of stocks which were sold, so I had to go in by hand and select 'various.' Just before I finished with the state taxes, it asked me if i wanted to calculate estimated taxes for 2023, which we always do. But the system never asked me that when completing the federal taxes. It took me a long time to get back to the module that would calculate federal estimated taxes for 2023. I was really disappointed that I couldn't see comparison tables of data betweeen this year and last year before I filed, like we could with the CD version. I just hope everything looks correct after I have filed!
Date published: 2023-04-13
Rated 3 out of 5 by from Good but with some flaws I have used Turbo Tax on since the late 1980s. This is the first time I have experienced a product snafu. I prepare my taxes over a few days which means I log in and out a lot, shutting the computer down each time. The first couple of days went smoothly and I was able to get more information on a topic as needed. But then...the program did not have the chat button on the bottom right-hand corner of the screen, nor did any of the "Need more info" links work. So I had no where to turn for tax assistance and, worse yet, no where to turn for help with what appeared to be a bug in the program. Every avenue I tried using TurboTax.com only led me to help with tax issues, not technological issues. I bought TurboTax Live Assisted Premium because I wanted to access help if needed. I did not get what I paid for. The frustration I encountered not being able to connect with a live human for technological assistance was worth a 2-star review. But my product loyalty made me give 3 stars. Silly me.
Date published: 2023-04-13
Rated 3 out of 5 by from Meh I dont appreciate the $178 charge for premier. Only way to change after I spent an hour going through the info inputs was to start completely over.
Date published: 2023-04-13
Rated 5 out of 5 by from Very pleased! Easy to follow instructions, easy to understand terms and explanations, and enjoy the encouragement along the way!
Date published: 2023-04-13
Rated 5 out of 5 by from Good Product Support I've used Turbo Tax many times without a hitch. This year I ran into a snag when I tried to import information from a brokerage account and made a mistake. The turbo tax rep quickly stepped in to resolve the situation and I only had to wait about 10 minutes during the height of tax season! Kudos
Date published: 2023-04-13
Rated 1 out of 5 by from OVER CHARGED!!! THE SERVICE DOESNT WORTH THE $$$$ COMPARE WITH OTHER WEBSITE, TURBOTAX IS WAY TOO PRICEY FOR JUST A SIMPLE RETURN WITH W-2 & TINY BIT OF CAPITAL LOSS!!
Date published: 2023-04-13
Rated 5 out of 5 by from Easy, fast, and safe! Turbo Tax was super easy to follow and understand. We were able to file our taxes in 90 minutes. The Identity Protection gives us confidence that we will be safe from Identity Theft!
Date published: 2023-04-13
Rated 5 out of 5 by from turbo tax rocks! Turbo Tax is operator friendly, easy to use and helpful.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax is awesome Third time doing taxes with turbotax. It was a good
Date published: 2023-04-13
Rated 2 out of 5 by from Not a fan anymore They make you review everything in detail and takes forever when your return is simple and can easily be reviewed on the screen. ALSO very upset that they cahrged me for the same service as last year (premium) when I know all I needed this year was premier. Girl said it would adjust the price accordingly but of course it didn't and I'm not wasting more time calling back after all this time to do the taxes for $30. Such a scam!
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3048