TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 4 out of 5 by from Helpful but not always clear or easy. I've used TurboTax for many years, and it's a powerful and helpful tool. However, there are times it's not clear or easy: this year, we saw an apparent jump in our tax bracket due to a small additional bit of income - it turned out that the issue was that small bit of income bumped us over an AGI limit for a tax credit, so we had to pay tax for that bit of income PLUS we lost the refundable credit, making a big difference in our taxes due - but it took literally hours of time (with your tech support) to figure it out. The 3 tech support folks were great, and they tried really hard, it was just a really obscure issue, made worse by the fact the program didn't flag what had made the change - we had to figure it out the hard way. Also, when I tried to edit that income at one point, the program wouldn't let me access the data again, no matter how I tried to get to it. Luckily, by that point, I was able to figure out I didn't have to change it, but if I had, I would've been stuck.
Date published: 2023-04-13
Rated 5 out of 5 by from Love Turbo Tax I have used TT successfully for eight years! It has been an easy and quick service. I am a math teacher and let my students know how easy and quick TT can be.
Date published: 2023-04-13
Rated 1 out of 5 by from Bio data Why do I have to send my biometric data to a third party service?
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax is Great Easiest Turbo Tax ever used. Have used your software for a long time and will not consider changing.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbotax is Wonderful It was quick and made it easy to Do our taxes. I love the walk through and last year comparison
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is great So easy! Will continue to do every year love the added tips!
Date published: 2023-04-13
Rated 5 out of 5 by from Best experience yet!!! By far the most intuitive and easiest to maneuver around in. Will continue to use year over year!
Date published: 2023-04-13
Rated 2 out of 5 by from Turbotax is good, dont honor discounts Completing was easy, but i used numerous links, tried all the support articles and never once did the service code discount work correctly.
Date published: 2023-04-13
Rated 4 out of 5 by from User friendly I find TurboTax easy to use, I like the helpful tips
Date published: 2023-04-13
Rated 4 out of 5 by from tedious, like most technology it was quick enough, but i got through it. i'd much rather do it the old fashioned way.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3034
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Helpful but not always clear or easy. I've used TurboTax for many years, and it's a powerful and helpful tool. However, there are times it's not clear or easy: this year, we saw an apparent jump in our tax bracket due to a small additional bit of income - it turned out that the issue was that small bit of income bumped us over an AGI limit for a tax credit, so we had to pay tax for that bit of income PLUS we lost the refundable credit, making a big difference in our taxes due - but it took literally hours of time (with your tech support) to figure it out. The 3 tech support folks were great, and they tried really hard, it was just a really obscure issue, made worse by the fact the program didn't flag what had made the change - we had to figure it out the hard way. Also, when I tried to edit that income at one point, the program wouldn't let me access the data again, no matter how I tried to get to it. Luckily, by that point, I was able to figure out I didn't have to change it, but if I had, I would've been stuck.
Date published: 2023-04-13
Rated 5 out of 5 by from Love Turbo Tax I have used TT successfully for eight years! It has been an easy and quick service. I am a math teacher and let my students know how easy and quick TT can be.
Date published: 2023-04-13
Rated 1 out of 5 by from Bio data Why do I have to send my biometric data to a third party service?
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax is Great Easiest Turbo Tax ever used. Have used your software for a long time and will not consider changing.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbotax is Wonderful It was quick and made it easy to Do our taxes. I love the walk through and last year comparison
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is great So easy! Will continue to do every year love the added tips!
Date published: 2023-04-13
Rated 5 out of 5 by from Best experience yet!!! By far the most intuitive and easiest to maneuver around in. Will continue to use year over year!
Date published: 2023-04-13
Rated 2 out of 5 by from Turbotax is good, dont honor discounts Completing was easy, but i used numerous links, tried all the support articles and never once did the service code discount work correctly.
Date published: 2023-04-13
Rated 4 out of 5 by from User friendly I find TurboTax easy to use, I like the helpful tips
Date published: 2023-04-13
Rated 4 out of 5 by from tedious, like most technology it was quick enough, but i got through it. i'd much rather do it the old fashioned way.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3034