TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from awesome i love you guys. you make it so easy and no head aches .
Date published: 2023-04-13
Rated 1 out of 5 by from hate no cd and losts of confusion . Will not buy again !!!! Been using for last ten years , but never again. Tricked into spending more money !!! I bet you lose a lot of customers next year.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is great. Turbo Tax makes filling taxes very easy; I love how simple it is.
Date published: 2023-04-13
Rated 1 out of 5 by from Go elsewhere if filing multi-state return WOW. What a mess trying to find answers. My wife and I moved from Boston to CT last year on 9/1; her company kept her as an MA listed employee, while mine switched me to CT. We've always filed fairly basic single state returns and are relatively unfamiliar with the intricacies of taxes. It took extensive research to figure out that SHE needed a part-time MA return + nonresident CT return, and I needed a part-time MA and CT return. The answers provided in the TurboTax search forum offered very little reassuring information and our answers were eventually found elsewhere. Then after finally understanding what we needed, TurboTax told us we would need to file joint federal returns but separate state...while offering absolutely zero clear guidance on how to execute this on the platform. Extremely frustrating. I will be using another platform next year.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax makes filing your taxes easy I have used Turbo Tax for many years and would not file my taxes any other way.
Date published: 2023-04-13
Rated 5 out of 5 by from daughter turned 18 and claimed herself. Great customer service. Took like 3 min to fix what I was panicked about. Professional, clear, direct, polite and reassuring. (for those who care.. she was clearly and American with perfect English)
Date published: 2023-04-13
Rated 5 out of 5 by from Easy to use with good information Great product! I been using it for years it just gets better and better each year
Date published: 2023-04-13
Rated 5 out of 5 by from Easiest way to do your taxes This is my first time using Turbo Tax and I was reluctant at first. It was much easier than I thought it would be.
Date published: 2023-04-13
Rated 5 out of 5 by from Great help windows Next time, will make taxes earlier, Did not think it was thi easy.
Date published: 2023-04-13
Rated 1 out of 5 by from Deceptive Pricing Easy to Click on a unintended upgrade, once you select the upgrade, its hard to go back. If you get to the end, you have to delete your return and start over or pay. Also, having to pay a refund for health insurance requires a 59 dollar product for both state and federal -- at least that is what they require. With that said, the actual taxes are easy to pay.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3018
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from awesome i love you guys. you make it so easy and no head aches .
Date published: 2023-04-13
Rated 1 out of 5 by from hate no cd and losts of confusion . Will not buy again !!!! Been using for last ten years , but never again. Tricked into spending more money !!! I bet you lose a lot of customers next year.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is great. Turbo Tax makes filling taxes very easy; I love how simple it is.
Date published: 2023-04-13
Rated 1 out of 5 by from Go elsewhere if filing multi-state return WOW. What a mess trying to find answers. My wife and I moved from Boston to CT last year on 9/1; her company kept her as an MA listed employee, while mine switched me to CT. We've always filed fairly basic single state returns and are relatively unfamiliar with the intricacies of taxes. It took extensive research to figure out that SHE needed a part-time MA return + nonresident CT return, and I needed a part-time MA and CT return. The answers provided in the TurboTax search forum offered very little reassuring information and our answers were eventually found elsewhere. Then after finally understanding what we needed, TurboTax told us we would need to file joint federal returns but separate state...while offering absolutely zero clear guidance on how to execute this on the platform. Extremely frustrating. I will be using another platform next year.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax makes filing your taxes easy I have used Turbo Tax for many years and would not file my taxes any other way.
Date published: 2023-04-13
Rated 5 out of 5 by from daughter turned 18 and claimed herself. Great customer service. Took like 3 min to fix what I was panicked about. Professional, clear, direct, polite and reassuring. (for those who care.. she was clearly and American with perfect English)
Date published: 2023-04-13
Rated 5 out of 5 by from Easy to use with good information Great product! I been using it for years it just gets better and better each year
Date published: 2023-04-13
Rated 5 out of 5 by from Easiest way to do your taxes This is my first time using Turbo Tax and I was reluctant at first. It was much easier than I thought it would be.
Date published: 2023-04-13
Rated 5 out of 5 by from Great help windows Next time, will make taxes earlier, Did not think it was thi easy.
Date published: 2023-04-13
Rated 1 out of 5 by from Deceptive Pricing Easy to Click on a unintended upgrade, once you select the upgrade, its hard to go back. If you get to the end, you have to delete your return and start over or pay. Also, having to pay a refund for health insurance requires a 59 dollar product for both state and federal -- at least that is what they require. With that said, the actual taxes are easy to pay.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3018