TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from TurboTax is awesome My refund my refund got rejected and TurboTax helped me fix it
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo-Tax is great I've been using Turbo Tax for years and haven't had any problems.
Date published: 2023-04-21
Rated 1 out of 5 by from Software glitch cost me $2000 I've loved Turbotax for the past 6 years, never had any problems until this year when a software glitch cost me $2000. After I filed my return and owed $2500 to Federal, I noticed on my 1040 that I did not get the $2000 child tax credit for my child, even though he was listed as a dependent on the form. I didn't know if it was something I did wrong, so I came back to Turbotax to file an amended return. It still was not giving me the $2000 for him and when I used the help feature, it told me that "another situation disqualifies him from the Child Tax Credit" but would not give any details. My child definitely met the criteria (under 17, not claimed by anyone else, lived with me all year, etc). I've always gotten the tax credit for him. I had to go on the Turbotax forum to find others who had a similar issue- they said to delete him as a dependent and add him again. VOILA. Simply deleting my son and adding him again with the same info FINALLY resulted in getting the CTC for him. That is RIDICULOUS that I had to do that and even more ridiculous that TurboTax's error check did not catch that. But now I have to wait 4-6 months for my refund. And Turbotax would not allow me to get it via direct deposit even though the IRS allows direct deposit for amended returns starting in 2023. This error cost me so much money, I'm not using Turbotax ever again. They lost a long time customer!
Date published: 2023-04-21
Rated 5 out of 5 by from Awesome It's great and easy the only way I would have it done I'm always use it
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo Tax It took me awhile to receive missing documents from investors but call was worked out in the end.
Date published: 2023-04-21
Rated 5 out of 5 by from Turbotax is great but expensive. I wish it was cheaper, but great still overall. I will file again more than likely next year.
Date published: 2023-04-21
Rated 4 out of 5 by from A lot of upgrade offers I had already paid $143 to do my taxes on turbotax and before I could complete and file, I ran into an issue. To bypass the issue I had to pay for an upgrade that was another $140. That is a lot of money to file taxes. Thankfully, the representative was able to get me a service code to bypass this! She was extremely helpful! Overall, besides the constant offer to upgrade services, Turbotax is extremely user-friendly!
Date published: 2023-04-21
Rated 5 out of 5 by from Great help with tax Turbo Tax made sure they messaged me about my rejected tax return and helped me refile.
Date published: 2023-04-21
Rated 5 out of 5 by from Easy to use! I was able to file my taxes myself and it was easy!
Date published: 2023-04-21
Rated 2 out of 5 by from 1099-G bug that prevented me from filing my return 1099-G form embedded/displayed digitally Turbo, required a fix, but could not be fixed, even with the help of Turbo professional support.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 299
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is awesome My refund my refund got rejected and TurboTax helped me fix it
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo-Tax is great I've been using Turbo Tax for years and haven't had any problems.
Date published: 2023-04-21
Rated 1 out of 5 by from Software glitch cost me $2000 I've loved Turbotax for the past 6 years, never had any problems until this year when a software glitch cost me $2000. After I filed my return and owed $2500 to Federal, I noticed on my 1040 that I did not get the $2000 child tax credit for my child, even though he was listed as a dependent on the form. I didn't know if it was something I did wrong, so I came back to Turbotax to file an amended return. It still was not giving me the $2000 for him and when I used the help feature, it told me that "another situation disqualifies him from the Child Tax Credit" but would not give any details. My child definitely met the criteria (under 17, not claimed by anyone else, lived with me all year, etc). I've always gotten the tax credit for him. I had to go on the Turbotax forum to find others who had a similar issue- they said to delete him as a dependent and add him again. VOILA. Simply deleting my son and adding him again with the same info FINALLY resulted in getting the CTC for him. That is RIDICULOUS that I had to do that and even more ridiculous that TurboTax's error check did not catch that. But now I have to wait 4-6 months for my refund. And Turbotax would not allow me to get it via direct deposit even though the IRS allows direct deposit for amended returns starting in 2023. This error cost me so much money, I'm not using Turbotax ever again. They lost a long time customer!
Date published: 2023-04-21
Rated 5 out of 5 by from Awesome It's great and easy the only way I would have it done I'm always use it
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo Tax It took me awhile to receive missing documents from investors but call was worked out in the end.
Date published: 2023-04-21
Rated 5 out of 5 by from Turbotax is great but expensive. I wish it was cheaper, but great still overall. I will file again more than likely next year.
Date published: 2023-04-21
Rated 4 out of 5 by from A lot of upgrade offers I had already paid $143 to do my taxes on turbotax and before I could complete and file, I ran into an issue. To bypass the issue I had to pay for an upgrade that was another $140. That is a lot of money to file taxes. Thankfully, the representative was able to get me a service code to bypass this! She was extremely helpful! Overall, besides the constant offer to upgrade services, Turbotax is extremely user-friendly!
Date published: 2023-04-21
Rated 5 out of 5 by from Great help with tax Turbo Tax made sure they messaged me about my rejected tax return and helped me refile.
Date published: 2023-04-21
Rated 5 out of 5 by from Easy to use! I was able to file my taxes myself and it was easy!
Date published: 2023-04-21
Rated 2 out of 5 by from 1099-G bug that prevented me from filing my return 1099-G form embedded/displayed digitally Turbo, required a fix, but could not be fixed, even with the help of Turbo professional support.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 299