TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 4 out of 5 by from Great but very confusing on Rental Does dot address the rental situation we have here in Hawaii
Date published: 2023-04-21
Rated 3 out of 5 by from Turbo Tax has excellent Tax Experts This was the first time I made an error on an entry and it took 3 days for a Tax Expert to call me and help me correct my error to finish my filing. Once the tax expert called me, in less than 5 minutes, she zipped me through the correction and explained why the correction needed to be done the way she did the steps. That was such a relief. I finished my filing within another 10 minutes.
Date published: 2023-04-21
Rated 5 out of 5 by from turbotax is awesome!! i love turbotax, it was easy to follow and very satisfied with my refund.
Date published: 2023-04-21
Rated 5 out of 5 by from Very User friendly and Stress free. Amazing! Stress free and easy to use. Such a joyful experience of a stressful task.
Date published: 2023-04-21
Rated 5 out of 5 by from Income tax Every thing was so smooth. It was easy to migrate through turbo tax.
Date published: 2023-04-21
Rated 5 out of 5 by from 5 because they did not offer 10 easy to understand questions that guide you through the horrible job or taxes!! Wow what a crappy time and TurboTax/intuit helps me get through.
Date published: 2023-04-21
Rated 5 out of 5 by from The agent was very helpfull I was on the phone with one of the live agent and he was awesome
Date published: 2023-04-21
Rated 1 out of 5 by from Turbo Tax Deluxe We use Turbo Tax every year to complete our taxes and we are usually very satisfied. However, this year we had an issue. We reside in Erie County, an area which suffered from severe winter storms in Dec 2022. Since the IRS announced tax relief for victims of severe winter storms for those in Erie, Genesee, Niagara, St. Lawrence, and Suffolk counties and postponed the tax-payment deadline for those taxpayers until May 15, 2023, we have until then to file and pay taxes with out penalty. Unfortunately, Turbo Tax did not update this info in their software (despite my selecting the update option online); as a result, Turbo Tax mistakenly added the automatic late penalty payment fee of $62 onto the taxes owed. Turbo Tax failed to inform me that they were adding this late penalty onto my taxes. If they had informed me, I would have attempted to correct the problem before sending my payment in by direct debit. I did not discover the addition of this erroneous fee until I had already e-filed and paid the total taxes owed. I am extremely unhappy with Turbo Tax, as a result. What can I do to retrieve the $62 penalty that I was mistakenly charged?
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo Tax is so easy! I love to work with the live chats! They are really helpful!!
Date published: 2023-04-21
Rated 3 out of 5 by from mr Generally easy to use and explains things well but could be better. If you click on help it scrolls the page back to the top, a nuisance. Online help from community is useless. If you look for online help from a person the only option is to pay extra for a tax adviser. Unable to add new depreciation items to an existing rental property
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 294
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great but very confusing on Rental Does dot address the rental situation we have here in Hawaii
Date published: 2023-04-21
Rated 3 out of 5 by from Turbo Tax has excellent Tax Experts This was the first time I made an error on an entry and it took 3 days for a Tax Expert to call me and help me correct my error to finish my filing. Once the tax expert called me, in less than 5 minutes, she zipped me through the correction and explained why the correction needed to be done the way she did the steps. That was such a relief. I finished my filing within another 10 minutes.
Date published: 2023-04-21
Rated 5 out of 5 by from turbotax is awesome!! i love turbotax, it was easy to follow and very satisfied with my refund.
Date published: 2023-04-21
Rated 5 out of 5 by from Very User friendly and Stress free. Amazing! Stress free and easy to use. Such a joyful experience of a stressful task.
Date published: 2023-04-21
Rated 5 out of 5 by from Income tax Every thing was so smooth. It was easy to migrate through turbo tax.
Date published: 2023-04-21
Rated 5 out of 5 by from 5 because they did not offer 10 easy to understand questions that guide you through the horrible job or taxes!! Wow what a crappy time and TurboTax/intuit helps me get through.
Date published: 2023-04-21
Rated 5 out of 5 by from The agent was very helpfull I was on the phone with one of the live agent and he was awesome
Date published: 2023-04-21
Rated 1 out of 5 by from Turbo Tax Deluxe We use Turbo Tax every year to complete our taxes and we are usually very satisfied. However, this year we had an issue. We reside in Erie County, an area which suffered from severe winter storms in Dec 2022. Since the IRS announced tax relief for victims of severe winter storms for those in Erie, Genesee, Niagara, St. Lawrence, and Suffolk counties and postponed the tax-payment deadline for those taxpayers until May 15, 2023, we have until then to file and pay taxes with out penalty. Unfortunately, Turbo Tax did not update this info in their software (despite my selecting the update option online); as a result, Turbo Tax mistakenly added the automatic late penalty payment fee of $62 onto the taxes owed. Turbo Tax failed to inform me that they were adding this late penalty onto my taxes. If they had informed me, I would have attempted to correct the problem before sending my payment in by direct debit. I did not discover the addition of this erroneous fee until I had already e-filed and paid the total taxes owed. I am extremely unhappy with Turbo Tax, as a result. What can I do to retrieve the $62 penalty that I was mistakenly charged?
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo Tax is so easy! I love to work with the live chats! They are really helpful!!
Date published: 2023-04-21
Rated 3 out of 5 by from mr Generally easy to use and explains things well but could be better. If you click on help it scrolls the page back to the top, a nuisance. Online help from community is useless. If you look for online help from a person the only option is to pay extra for a tax adviser. Unable to add new depreciation items to an existing rental property
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 294