TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Quick and easy for simple returns Free actually means 100% free. A mistake was made and my return was rejected. TurboTax halped me fix a minor mistake I will be using next year.
Date published: 2023-04-15
Rated 5 out of 5 by from it was great! It was a great experience! i will recommend to everyone who asks what I use.
Date published: 2023-04-15
Rated 5 out of 5 by from I love Turbo Tax It was quick and easy. it was simple to do it on our own.
Date published: 2023-04-15
Rated 5 out of 5 by from Thank You TurboTax Easy, methodical, step by step instructions, simplifying the entire process.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo tax is easy I tried with H&R first. They couldn't get things right and when I asked for help, they said they would charge me to talk to a person. Turbo tax might cost you some money but you get it done fast and easy.
Date published: 2023-04-15
Rated 2 out of 5 by from State charges are a ripoff Over $200 to download and file state forms for our home state plus two others (for us and kids) is crazy. $125 in state filing fees alone. And the state products are awful -- California was so bad it should not have been released. And I'm sick of TT "forgetting" answers to questions, so when you go back through a section you have to fill half of it out again. Ugh.
Date published: 2023-04-15
Rated 1 out of 5 by from Technology Nightmare Although my password with Intuit was correct, it said it was incorrect. No Problem...I'll just request to change it. Simple! Um...no. Not simple. I spent 2 hours of technology glitches and freezing my account even though I correctly answered all questions over and over and over, I spent another hour with customer service who could not help me. They had to recover the entire account email, so I had to switch to a different email and wait another hour to get an email saying the account had been recovered. I could not install the download until the login issue was fixed. While I completed my taxes, the program froze about 10 times and I had to close it and restart my computer over and over. I have been using TurboTax for 23 years. I will NEVER EVER EVER use it again. Congratulations TurboTax. You lost a very long-term customer. I hope you lose more.
Date published: 2023-04-15
Rated 5 out of 5 by from Intuit Agents were Fantastic Needed to do an amended return, and they stay with me the whole time walking me through the process. It took 1-1/2 hours, and they were great. Thank you Intuit for a great product and customer service staff.
Date published: 2023-04-15
Rated 4 out of 5 by from Relatively Painless Process Entering information isn't difficult. The sequence of questions is logical, and I found most of what I needed on the documents I had on hand. There were a couple of questions regarding 1099-R forms that I couldn't answer, and I had to meet with my financial advisor to figure out what was going on. It turned out that one distribution was a premium for long-term care insurance that I didn't really need (I already had it through another annuity product), and I'll be moving those funds to different annuity. One thing that I didn't much care for was that it wasn't a straightforward process to determine how much TurboTax was going to cost. I asked "Help" how much it would be, and was given another website to go to. There wasn't a simple checklist with a sum that would appear at the bottom. It was more like "go through the process and we'll tell you when you're done." I didn't think that the cost was excessive, but I would have liked to have know it up front.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is easy to use and very thorough! Been using TurboTax for over a decade! Easy and Convenient!
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2918
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Quick and easy for simple returns Free actually means 100% free. A mistake was made and my return was rejected. TurboTax halped me fix a minor mistake I will be using next year.
Date published: 2023-04-15
Rated 5 out of 5 by from it was great! It was a great experience! i will recommend to everyone who asks what I use.
Date published: 2023-04-15
Rated 5 out of 5 by from I love Turbo Tax It was quick and easy. it was simple to do it on our own.
Date published: 2023-04-15
Rated 5 out of 5 by from Thank You TurboTax Easy, methodical, step by step instructions, simplifying the entire process.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo tax is easy I tried with H&R first. They couldn't get things right and when I asked for help, they said they would charge me to talk to a person. Turbo tax might cost you some money but you get it done fast and easy.
Date published: 2023-04-15
Rated 2 out of 5 by from State charges are a ripoff Over $200 to download and file state forms for our home state plus two others (for us and kids) is crazy. $125 in state filing fees alone. And the state products are awful -- California was so bad it should not have been released. And I'm sick of TT "forgetting" answers to questions, so when you go back through a section you have to fill half of it out again. Ugh.
Date published: 2023-04-15
Rated 1 out of 5 by from Technology Nightmare Although my password with Intuit was correct, it said it was incorrect. No Problem...I'll just request to change it. Simple! Um...no. Not simple. I spent 2 hours of technology glitches and freezing my account even though I correctly answered all questions over and over and over, I spent another hour with customer service who could not help me. They had to recover the entire account email, so I had to switch to a different email and wait another hour to get an email saying the account had been recovered. I could not install the download until the login issue was fixed. While I completed my taxes, the program froze about 10 times and I had to close it and restart my computer over and over. I have been using TurboTax for 23 years. I will NEVER EVER EVER use it again. Congratulations TurboTax. You lost a very long-term customer. I hope you lose more.
Date published: 2023-04-15
Rated 5 out of 5 by from Intuit Agents were Fantastic Needed to do an amended return, and they stay with me the whole time walking me through the process. It took 1-1/2 hours, and they were great. Thank you Intuit for a great product and customer service staff.
Date published: 2023-04-15
Rated 4 out of 5 by from Relatively Painless Process Entering information isn't difficult. The sequence of questions is logical, and I found most of what I needed on the documents I had on hand. There were a couple of questions regarding 1099-R forms that I couldn't answer, and I had to meet with my financial advisor to figure out what was going on. It turned out that one distribution was a premium for long-term care insurance that I didn't really need (I already had it through another annuity product), and I'll be moving those funds to different annuity. One thing that I didn't much care for was that it wasn't a straightforward process to determine how much TurboTax was going to cost. I asked "Help" how much it would be, and was given another website to go to. There wasn't a simple checklist with a sum that would appear at the bottom. It was more like "go through the process and we'll tell you when you're done." I didn't think that the cost was excessive, but I would have liked to have know it up front.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is easy to use and very thorough! Been using TurboTax for over a decade! Easy and Convenient!
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2918