TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 1 out of 5 by from TERRIBLE IT'S SO COMPLICATED, I PAID TURBOTAX IT DIDN'T WORK. I SPEND A LOT OF TIME, IT WAS EASY WITH A PROFESSIONAL.
Date published: 2023-04-21
Rated 5 out of 5 by from Nice Nice. Very easy but it is becoming more and more expensive each time I use this service.
Date published: 2023-04-21
Rated 1 out of 5 by from Retirement Credit How can you charge me more to get my retirement credit than what the retirement credit is worth. I rather just file for free and lose the retirement credit than pay Turbo Tax. Every year they advertise free to file taxes and it is never free.
Date published: 2023-04-21
Rated 3 out of 5 by from This is2X I’ve tried filing This is my 2x filing with you and now I have to pay because it kept getting denied. I have been doing this sense February and as of the last time I tried I still got denied
Date published: 2023-04-21
Rated 5 out of 5 by from TurboTax is the way to go! Simply put, they are considerate, down-to-earth people who want to help you through the process, I took advantage of having a live agent help me, and he was great.
Date published: 2023-04-21
Rated 4 out of 5 by from Easy fairly simple way to do your taxes Turbo tax is easy to use, direct and clear instruction on the information that is needed and the forms are simple to fill out and file. The only real downfall to the program is when they say you can file for free, that did not happen so we ended up paying almost $200 to file our taxes. Which for our family is a downfall.
Date published: 2023-04-21
Rated 4 out of 5 by from Great They help step by step great app I recommend it to anyone that wants to do there taxes
Date published: 2023-04-21
Rated 4 out of 5 by from Made an error and customer support saved the day Jessica was able to walk me through how to make corrections on a rejected w-2 and she was insanely nice about it. She was also able to help me get a refund on an accidental purchase.
Date published: 2023-04-21
Rated 5 out of 5 by from Awesome! Very user friendly! My income this year were lower but more complex. Great experience.
Date published: 2023-04-21
Rated 1 out of 5 by from Simply Does Not Work 1 - It brings in incorrect data from previous years, namely Box 13 information that is blank and can't be overrridden. 2 - Its reconciliation worksheet can't add 3 - It feeds the Colorado form incorrectly. You have to override information. You can't trust any number in your form and need to double check, and often override what is there. It a piece of junk.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 289
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TERRIBLE IT'S SO COMPLICATED, I PAID TURBOTAX IT DIDN'T WORK. I SPEND A LOT OF TIME, IT WAS EASY WITH A PROFESSIONAL.
Date published: 2023-04-21
Rated 5 out of 5 by from Nice Nice. Very easy but it is becoming more and more expensive each time I use this service.
Date published: 2023-04-21
Rated 1 out of 5 by from Retirement Credit How can you charge me more to get my retirement credit than what the retirement credit is worth. I rather just file for free and lose the retirement credit than pay Turbo Tax. Every year they advertise free to file taxes and it is never free.
Date published: 2023-04-21
Rated 3 out of 5 by from This is2X I’ve tried filing This is my 2x filing with you and now I have to pay because it kept getting denied. I have been doing this sense February and as of the last time I tried I still got denied
Date published: 2023-04-21
Rated 5 out of 5 by from TurboTax is the way to go! Simply put, they are considerate, down-to-earth people who want to help you through the process, I took advantage of having a live agent help me, and he was great.
Date published: 2023-04-21
Rated 4 out of 5 by from Easy fairly simple way to do your taxes Turbo tax is easy to use, direct and clear instruction on the information that is needed and the forms are simple to fill out and file. The only real downfall to the program is when they say you can file for free, that did not happen so we ended up paying almost $200 to file our taxes. Which for our family is a downfall.
Date published: 2023-04-21
Rated 4 out of 5 by from Great They help step by step great app I recommend it to anyone that wants to do there taxes
Date published: 2023-04-21
Rated 4 out of 5 by from Made an error and customer support saved the day Jessica was able to walk me through how to make corrections on a rejected w-2 and she was insanely nice about it. She was also able to help me get a refund on an accidental purchase.
Date published: 2023-04-21
Rated 5 out of 5 by from Awesome! Very user friendly! My income this year were lower but more complex. Great experience.
Date published: 2023-04-21
Rated 1 out of 5 by from Simply Does Not Work 1 - It brings in incorrect data from previous years, namely Box 13 information that is blank and can't be overrridden. 2 - Its reconciliation worksheet can't add 3 - It feeds the Colorado form incorrectly. You have to override information. You can't trust any number in your form and need to double check, and often override what is there. It a piece of junk.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 289