TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 3 out of 5 by from A few bumps this time When I added my W-2 through the scan app, it entered my EIN incorrectly and caused my return to be rejected and was difficult to fix and resubmit. Not easy. Also when I did my return on my phone I accidently hit deluxe and it was complicated to get it back to the free file.
Date published: 2023-04-13
Rated 4 out of 5 by from Easy to use The product is great and easy to use. Has different options to file and walks you through all the tax breaks.
Date published: 2023-04-13
Rated 1 out of 5 by from Extremely Disappointed! I have a very simple return but turbotax charged me $153.00!!! I paid more than I'm getting back. They charged for Assisted Basic but I did not use it at all. I just entered in my information, I did not engage a live agent!
Date published: 2023-04-13
Rated 1 out of 5 by from No longer free What's the point of doing the return here if it's not free? That was the whole point of Turbo Tax. Now it's like any other tax companies. I was negative in my tax return, cause i had to pay the $60 fee. when I did everything myself.
Date published: 2023-04-13
Rated 4 out of 5 by from Turbo Tax easy overall filing. I had no problems with the calculations of the taxes. Plan to come back next year!
Date published: 2023-04-13
Rated 1 out of 5 by from Turbo Tax has really gotten bad I've used Turbo Tax for years - probably since you brought the product out. This year was by far the worse. Glitchy, glitchy, glitchy. I had to download investment account transactions more than once because the program doubled the capital gains sales. Very discouraging.
Date published: 2023-04-13
Rated 5 out of 5 by from turbo tax is the best just finished filing on my own with turbo tax. was very easy to use and fast. thanks again
Date published: 2023-04-13
Rated 5 out of 5 by from Helpful! Helpful program that walks you through the process.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy piecy! Very quick and easy process. Turbo tax made it possible for me to fly and do my taxes on time.
Date published: 2023-04-13
Rated 3 out of 5 by from Trouble Fixed thanks to Eleanora Has some software issues where Turbo Tax pulled in the incorrect state on a 1099. This was hardcoded and not able to be edited; thus not allowing me to file electronically. Working with Eleanora, this was able to be resolved!
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2856
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from A few bumps this time When I added my W-2 through the scan app, it entered my EIN incorrectly and caused my return to be rejected and was difficult to fix and resubmit. Not easy. Also when I did my return on my phone I accidently hit deluxe and it was complicated to get it back to the free file.
Date published: 2023-04-13
Rated 4 out of 5 by from Easy to use The product is great and easy to use. Has different options to file and walks you through all the tax breaks.
Date published: 2023-04-13
Rated 1 out of 5 by from Extremely Disappointed! I have a very simple return but turbotax charged me $153.00!!! I paid more than I'm getting back. They charged for Assisted Basic but I did not use it at all. I just entered in my information, I did not engage a live agent!
Date published: 2023-04-13
Rated 1 out of 5 by from No longer free What's the point of doing the return here if it's not free? That was the whole point of Turbo Tax. Now it's like any other tax companies. I was negative in my tax return, cause i had to pay the $60 fee. when I did everything myself.
Date published: 2023-04-13
Rated 4 out of 5 by from Turbo Tax easy overall filing. I had no problems with the calculations of the taxes. Plan to come back next year!
Date published: 2023-04-13
Rated 1 out of 5 by from Turbo Tax has really gotten bad I've used Turbo Tax for years - probably since you brought the product out. This year was by far the worse. Glitchy, glitchy, glitchy. I had to download investment account transactions more than once because the program doubled the capital gains sales. Very discouraging.
Date published: 2023-04-13
Rated 5 out of 5 by from turbo tax is the best just finished filing on my own with turbo tax. was very easy to use and fast. thanks again
Date published: 2023-04-13
Rated 5 out of 5 by from Helpful! Helpful program that walks you through the process.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy piecy! Very quick and easy process. Turbo tax made it possible for me to fly and do my taxes on time.
Date published: 2023-04-13
Rated 3 out of 5 by from Trouble Fixed thanks to Eleanora Has some software issues where Turbo Tax pulled in the incorrect state on a 1099. This was hardcoded and not able to be edited; thus not allowing me to file electronically. Working with Eleanora, this was able to be resolved!
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2856