TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 3 out of 5 by from Surprised While TurboTax is great for those with serious questions, assets, and other incomes, I found them a bit expensive for a simple tax return for a retired person with no other income than social security. $40 fee + $25 for state filing almost wipes out what I get back. Don't get me wrong as I appreciate the depth they go into all possible deductions. We pay for the simplicity and intelligent guidance. They are much better than their competitors.
Date published: 2023-04-14
Rated 3 out of 5 by from Upset that I could not use same Turbotax account I could not get logged in to the Turbotax account I have been using in previous years. Searched the help section and Google but could not find a way to access my original account. Now none of my previous information was not pulled in. I hope this didn't mess anything up.
Date published: 2023-04-14
Rated 4 out of 5 by from Made it pretty simple Using turbotax was great. I would recommend it for anyone filing a simple to intermediate complex return.
Date published: 2023-04-14
Rated 5 out of 5 by from Thank you for the live chat! Jason was hugeeeee help with my stocks. I've tried tackling them the last 2 years by myself and it's taken forever. I felt like he was in my corner the entire time and was straight to the point which I appreciated. TurboTax told me it'd take 1.5 hours and we got done in 50 minutes! Bravo to him!
Date published: 2023-04-14
Rated 1 out of 5 by from Poor experience This was a poor experience. It's nice to be able to do taxes without an expert, but the program confirms that you've input everything correctly only to make you go back to make corrections when you're ready to file. It also would not allow e-filing for the state return even though it had all the information it needed.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is great to work with I have a good experience working with assistance today
Date published: 2023-04-14
Rated 2 out of 5 by from First time I've been disappointed with Turbotax Turbotax would not let me file until I made the latest software update (even though I had just bought and downloaded the software 3 days before, there was another update. Since it forced me to do an update, I could not file. But I could also not figure out where to make the software update on my downloaded version of Turbotax. I could not follow their instructions, ended up having to shutdown my computer and then the update happened. Poor instructions! And it had me believe I lost my entire taxes I had done.
Date published: 2023-04-14
Rated 3 out of 5 by from Still just OK The app didn't ask if we had made energy improvements. Nearly cost us $8K in the refund.
Date published: 2023-04-14
Rated 5 out of 5 by from Thank you Turbo Tax Jackie was incredible... patient and helpful! Thank you
Date published: 2023-04-14
Rated 5 out of 5 by from A+++++ Could not have been easier. Turbo Tax does the best when reports investment transactions
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2787
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Surprised While TurboTax is great for those with serious questions, assets, and other incomes, I found them a bit expensive for a simple tax return for a retired person with no other income than social security. $40 fee + $25 for state filing almost wipes out what I get back. Don't get me wrong as I appreciate the depth they go into all possible deductions. We pay for the simplicity and intelligent guidance. They are much better than their competitors.
Date published: 2023-04-14
Rated 3 out of 5 by from Upset that I could not use same Turbotax account I could not get logged in to the Turbotax account I have been using in previous years. Searched the help section and Google but could not find a way to access my original account. Now none of my previous information was not pulled in. I hope this didn't mess anything up.
Date published: 2023-04-14
Rated 4 out of 5 by from Made it pretty simple Using turbotax was great. I would recommend it for anyone filing a simple to intermediate complex return.
Date published: 2023-04-14
Rated 5 out of 5 by from Thank you for the live chat! Jason was hugeeeee help with my stocks. I've tried tackling them the last 2 years by myself and it's taken forever. I felt like he was in my corner the entire time and was straight to the point which I appreciated. TurboTax told me it'd take 1.5 hours and we got done in 50 minutes! Bravo to him!
Date published: 2023-04-14
Rated 1 out of 5 by from Poor experience This was a poor experience. It's nice to be able to do taxes without an expert, but the program confirms that you've input everything correctly only to make you go back to make corrections when you're ready to file. It also would not allow e-filing for the state return even though it had all the information it needed.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is great to work with I have a good experience working with assistance today
Date published: 2023-04-14
Rated 2 out of 5 by from First time I've been disappointed with Turbotax Turbotax would not let me file until I made the latest software update (even though I had just bought and downloaded the software 3 days before, there was another update. Since it forced me to do an update, I could not file. But I could also not figure out where to make the software update on my downloaded version of Turbotax. I could not follow their instructions, ended up having to shutdown my computer and then the update happened. Poor instructions! And it had me believe I lost my entire taxes I had done.
Date published: 2023-04-14
Rated 3 out of 5 by from Still just OK The app didn't ask if we had made energy improvements. Nearly cost us $8K in the refund.
Date published: 2023-04-14
Rated 5 out of 5 by from Thank you Turbo Tax Jackie was incredible... patient and helpful! Thank you
Date published: 2023-04-14
Rated 5 out of 5 by from A+++++ Could not have been easier. Turbo Tax does the best when reports investment transactions
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2787