TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from So easy to use! I’ve used Turbo Tax for 8 years and never had an issue with my returns!
Date published: 2023-04-14
Rated 1 out of 5 by from TurboTax Version I have been using TurboTax for 7 years. This year my wife and I decided to use TurboTax jointly filed our tax with Deluxe version. For somehow reason, before we were ready to file, the version bumped to premium. I called customer representative, and what I have been told was I couldn't downgrade our version. If we do, we would lost all of our data and re-started it again. I mean it was really frustrated and disappointed. I do remember we chose the Deluxe version at very beginning and not sure why it "helped" us upgraded to Premium. The worst thing was you couldn't choose what you want as a customer before you pay. Looks like you were forced to choose higher version. Another ridiculous thing was TurboTax charged extra $39 dollars as other option just because I chose to pay TurboTax by deducting fees from my tax return. Wow, I will reserve my comments here and leave it for you to think about it. Really bad experience. More than likely, we will switch to a different product for our tax return next year. Customers, remember, money is yours, and every single penny is worthy. You will make that final call.
Date published: 2023-04-14
Rated 5 out of 5 by from Nice Quick and easy but this review requirement of a certain number of characters is really dumb.
Date published: 2023-04-14
Rated 2 out of 5 by from my last year with TT Ive used TT for years . Every year you add on more fees. I'm Done
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is Easy to Use Intuitive with help features that thoroughly explain the areas of the tax return. The search engine also works well to dig deeper or to find a location of the form you need to go back to.
Date published: 2023-04-14
Rated 5 out of 5 by from So easy It never takes more than two hours to do my taxes.
Date published: 2023-04-14
Rated 1 out of 5 by from More Expensive Every Year $125 is absolutely an absolutely atrocious amount to e-file a simple tax return. I do not feel like the money I spent to use turbotax bought me anything. I've been filing with turbotax for over a decade now and it seems to get more and more costly every year. I will be seeking a new tax prep method before next year, and will be urging other frustrated tax payers to do the same.
Date published: 2023-04-14
Rated 5 out of 5 by from 1095 -A problem solved I think great help with getting rid of old 1095-A that was causing return to not be accepted
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax is awesome, but they need to... TurboTax is awesome, however their website redirections, pop-ups, and number of servers that handle a session make it challenging for browsers to load and navigate pages. Intuit can do better by consolidating the number of apps and servers required to manage a session, additionally pop-ups are often blocked by default from most browsers. There are a handful of configurations that I had to make on my browser to connect to Intuit servers, which I never needed to do for other websites. Call routing from the Intuit's 1-800 number is blocked by my carrier or appears as a robocall.
Date published: 2023-04-14
Rated 5 out of 5 by from turbo was easy to follow I found it easy to follow and make corrections when needed.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2786
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So easy to use! I’ve used Turbo Tax for 8 years and never had an issue with my returns!
Date published: 2023-04-14
Rated 1 out of 5 by from TurboTax Version I have been using TurboTax for 7 years. This year my wife and I decided to use TurboTax jointly filed our tax with Deluxe version. For somehow reason, before we were ready to file, the version bumped to premium. I called customer representative, and what I have been told was I couldn't downgrade our version. If we do, we would lost all of our data and re-started it again. I mean it was really frustrated and disappointed. I do remember we chose the Deluxe version at very beginning and not sure why it "helped" us upgraded to Premium. The worst thing was you couldn't choose what you want as a customer before you pay. Looks like you were forced to choose higher version. Another ridiculous thing was TurboTax charged extra $39 dollars as other option just because I chose to pay TurboTax by deducting fees from my tax return. Wow, I will reserve my comments here and leave it for you to think about it. Really bad experience. More than likely, we will switch to a different product for our tax return next year. Customers, remember, money is yours, and every single penny is worthy. You will make that final call.
Date published: 2023-04-14
Rated 5 out of 5 by from Nice Quick and easy but this review requirement of a certain number of characters is really dumb.
Date published: 2023-04-14
Rated 2 out of 5 by from my last year with TT Ive used TT for years . Every year you add on more fees. I'm Done
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is Easy to Use Intuitive with help features that thoroughly explain the areas of the tax return. The search engine also works well to dig deeper or to find a location of the form you need to go back to.
Date published: 2023-04-14
Rated 5 out of 5 by from So easy It never takes more than two hours to do my taxes.
Date published: 2023-04-14
Rated 1 out of 5 by from More Expensive Every Year $125 is absolutely an absolutely atrocious amount to e-file a simple tax return. I do not feel like the money I spent to use turbotax bought me anything. I've been filing with turbotax for over a decade now and it seems to get more and more costly every year. I will be seeking a new tax prep method before next year, and will be urging other frustrated tax payers to do the same.
Date published: 2023-04-14
Rated 5 out of 5 by from 1095 -A problem solved I think great help with getting rid of old 1095-A that was causing return to not be accepted
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax is awesome, but they need to... TurboTax is awesome, however their website redirections, pop-ups, and number of servers that handle a session make it challenging for browsers to load and navigate pages. Intuit can do better by consolidating the number of apps and servers required to manage a session, additionally pop-ups are often blocked by default from most browsers. There are a handful of configurations that I had to make on my browser to connect to Intuit servers, which I never needed to do for other websites. Call routing from the Intuit's 1-800 number is blocked by my carrier or appears as a robocall.
Date published: 2023-04-14
Rated 5 out of 5 by from turbo was easy to follow I found it easy to follow and make corrections when needed.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2786