TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 2 out of 5 by from Turbo Tax not as good as it used to be Compared to past years I found the flow not to be as good. I encountered 3 bugs. First when I went back to correct numbers in any of the entries I had to delete the entry and start over with that entry for income. Second, we each had an identical interest entry which both were carried over from previous years, when I tried to enter the identical amount for the second one it did not recognize it, I had to go back and delete both entries then re enter each one. Third, when I entered medical expense it never totaled them and kept saying needs review. After 20 minutes on the phone with your rep she said the numbers are there just finish your taxes, not very reassuring. She also said this was reported 2/28/2023, why wasn't this fixed?
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax is convenient and easy to use Convenient and easy to use! With no accounting background, doing my taxes has always been intimidating. TurboTax makes it easy and less scary to get my taxes done.
Date published: 2023-04-14
Rated 4 out of 5 by from very good I had an easy time while using this software. It didnt take a super long time either.
Date published: 2023-04-14
Rated 2 out of 5 by from Easy but going downhill I love the ease of TurboTax but this will sadly be the last year I use them. It used to be fairly cheap to use them but this year it cost $217!? And not telling the customer about added expenses is kind of sneaky.
Date published: 2023-04-14
Rated 5 out of 5 by from Very Easy & Very Helpful This is the second year that I am using TurboTax and it has made my overall experience a lot easier. Filing taxes is never fun and is always time consuming. I'm just glad that the TurboTax software makes it very easy for me to fill out and complete. One less headache to deal with. The chat feature and the live call help was quick and effective. The Tax experts that I spoke helped to make the filing a lot easier and helped me to feel more confident in what I was submitting.
Date published: 2023-04-14
Rated 5 out of 5 by from I've used TurboTax for three years I've not had any problems with TurboTax and it's easy to use .
Date published: 2023-04-14
Rated 5 out of 5 by from easy to use for 16 year old great and so simple to use for all students of all ages
Date published: 2023-04-14
Rated 5 out of 5 by from Fast and Easy Able to scan in W-2s Keep data from previous years Helps find deductions
Date published: 2023-04-14
Rated 1 out of 5 by from Too expensive My taxes are actually pretty simple, except for my investments which means I have to pay a lot to use the Premier TurboTax option. This option is way too expensive for the little help that it adds. Also, the foreign earned income section needs to be explained better. Reduce your prices so that people actually get to enjoy their refunds.
Date published: 2023-04-14
Rated 5 out of 5 by from great way to go great in every way!!!!!!will continue to use just like i have for several years
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2755
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax not as good as it used to be Compared to past years I found the flow not to be as good. I encountered 3 bugs. First when I went back to correct numbers in any of the entries I had to delete the entry and start over with that entry for income. Second, we each had an identical interest entry which both were carried over from previous years, when I tried to enter the identical amount for the second one it did not recognize it, I had to go back and delete both entries then re enter each one. Third, when I entered medical expense it never totaled them and kept saying needs review. After 20 minutes on the phone with your rep she said the numbers are there just finish your taxes, not very reassuring. She also said this was reported 2/28/2023, why wasn't this fixed?
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax is convenient and easy to use Convenient and easy to use! With no accounting background, doing my taxes has always been intimidating. TurboTax makes it easy and less scary to get my taxes done.
Date published: 2023-04-14
Rated 4 out of 5 by from very good I had an easy time while using this software. It didnt take a super long time either.
Date published: 2023-04-14
Rated 2 out of 5 by from Easy but going downhill I love the ease of TurboTax but this will sadly be the last year I use them. It used to be fairly cheap to use them but this year it cost $217!? And not telling the customer about added expenses is kind of sneaky.
Date published: 2023-04-14
Rated 5 out of 5 by from Very Easy & Very Helpful This is the second year that I am using TurboTax and it has made my overall experience a lot easier. Filing taxes is never fun and is always time consuming. I'm just glad that the TurboTax software makes it very easy for me to fill out and complete. One less headache to deal with. The chat feature and the live call help was quick and effective. The Tax experts that I spoke helped to make the filing a lot easier and helped me to feel more confident in what I was submitting.
Date published: 2023-04-14
Rated 5 out of 5 by from I've used TurboTax for three years I've not had any problems with TurboTax and it's easy to use .
Date published: 2023-04-14
Rated 5 out of 5 by from easy to use for 16 year old great and so simple to use for all students of all ages
Date published: 2023-04-14
Rated 5 out of 5 by from Fast and Easy Able to scan in W-2s Keep data from previous years Helps find deductions
Date published: 2023-04-14
Rated 1 out of 5 by from Too expensive My taxes are actually pretty simple, except for my investments which means I have to pay a lot to use the Premier TurboTax option. This option is way too expensive for the little help that it adds. Also, the foreign earned income section needs to be explained better. Reduce your prices so that people actually get to enjoy their refunds.
Date published: 2023-04-14
Rated 5 out of 5 by from great way to go great in every way!!!!!!will continue to use just like i have for several years
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2755