TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 3 out of 5 by from ON LINE VERSION NEEDS WORK ON LINE VERSION NEEDS A LOT OF WORK COMPARED TO CD I HAVE ALWAYS BOUGHT IN PAST WHY DOESNT IT ACCESS MY PRIOR YEARS RETURN FROM MY SOCIAL SO IT DOESNT TREAT ME LIKE I HAVE NEVER USED TURBO TAX BEFORE This created a lot of extra effort on my part
Date published: 2023-04-14
Rated 1 out of 5 by from Easy to use but too expensive. I am basically putting all the information in myself, I shouldn't have to pay 130 to file when nobody lifted a finger. The software itself acts as a house for all the tax information, but that's about it. Even when I had the trial of having assistance, they basically just did hte same exact thing I did, it was so pointless.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is great! Turbo tax is quick and easy. You can do right from your home. They are accurate and help you file effortlessly.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy and timely full service Great experience working with the tax expert. Uploading tax documents was easy. I like having the ability to work with the tax expert. This allows for two-way communication to ensure the expert knows how to best file my taxes.
Date published: 2023-04-14
Rated 5 out of 5 by from ez to follow ez to follow and fast no hassle with gathering documents and taking to a preparer
Date published: 2023-04-14
Rated 3 out of 5 by from Online product is way overpriced Why is the online product $100 more than the "over the counter" version via wal mart or amazon? This will be the last year for turbotax if this continues. I can get taxes done by a local CPA for half the price.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy I find that Turbo Tax seems to be getting easier each year.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo tax is awesome This way is fast and easy to use, I recommend to everyone
Date published: 2023-04-14
Rated 5 out of 5 by from So easy to use! I’ve used Turbo Tax for 8 years and never had an issue with my returns!
Date published: 2023-04-14
Rated 1 out of 5 by from TurboTax Version I have been using TurboTax for 7 years. This year my wife and I decided to use TurboTax jointly filed our tax with Deluxe version. For somehow reason, before we were ready to file, the version bumped to premium. I called customer representative, and what I have been told was I couldn't downgrade our version. If we do, we would lost all of our data and re-started it again. I mean it was really frustrated and disappointed. I do remember we chose the Deluxe version at very beginning and not sure why it "helped" us upgraded to Premium. The worst thing was you couldn't choose what you want as a customer before you pay. Looks like you were forced to choose higher version. Another ridiculous thing was TurboTax charged extra $39 dollars as other option just because I chose to pay TurboTax by deducting fees from my tax return. Wow, I will reserve my comments here and leave it for you to think about it. Really bad experience. More than likely, we will switch to a different product for our tax return next year. Customers, remember, money is yours, and every single penny is worthy. You will make that final call.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2747
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from ON LINE VERSION NEEDS WORK ON LINE VERSION NEEDS A LOT OF WORK COMPARED TO CD I HAVE ALWAYS BOUGHT IN PAST WHY DOESNT IT ACCESS MY PRIOR YEARS RETURN FROM MY SOCIAL SO IT DOESNT TREAT ME LIKE I HAVE NEVER USED TURBO TAX BEFORE This created a lot of extra effort on my part
Date published: 2023-04-14
Rated 1 out of 5 by from Easy to use but too expensive. I am basically putting all the information in myself, I shouldn't have to pay 130 to file when nobody lifted a finger. The software itself acts as a house for all the tax information, but that's about it. Even when I had the trial of having assistance, they basically just did hte same exact thing I did, it was so pointless.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is great! Turbo tax is quick and easy. You can do right from your home. They are accurate and help you file effortlessly.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy and timely full service Great experience working with the tax expert. Uploading tax documents was easy. I like having the ability to work with the tax expert. This allows for two-way communication to ensure the expert knows how to best file my taxes.
Date published: 2023-04-14
Rated 5 out of 5 by from ez to follow ez to follow and fast no hassle with gathering documents and taking to a preparer
Date published: 2023-04-14
Rated 3 out of 5 by from Online product is way overpriced Why is the online product $100 more than the "over the counter" version via wal mart or amazon? This will be the last year for turbotax if this continues. I can get taxes done by a local CPA for half the price.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy I find that Turbo Tax seems to be getting easier each year.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo tax is awesome This way is fast and easy to use, I recommend to everyone
Date published: 2023-04-14
Rated 5 out of 5 by from So easy to use! I’ve used Turbo Tax for 8 years and never had an issue with my returns!
Date published: 2023-04-14
Rated 1 out of 5 by from TurboTax Version I have been using TurboTax for 7 years. This year my wife and I decided to use TurboTax jointly filed our tax with Deluxe version. For somehow reason, before we were ready to file, the version bumped to premium. I called customer representative, and what I have been told was I couldn't downgrade our version. If we do, we would lost all of our data and re-started it again. I mean it was really frustrated and disappointed. I do remember we chose the Deluxe version at very beginning and not sure why it "helped" us upgraded to Premium. The worst thing was you couldn't choose what you want as a customer before you pay. Looks like you were forced to choose higher version. Another ridiculous thing was TurboTax charged extra $39 dollars as other option just because I chose to pay TurboTax by deducting fees from my tax return. Wow, I will reserve my comments here and leave it for you to think about it. Really bad experience. More than likely, we will switch to a different product for our tax return next year. Customers, remember, money is yours, and every single penny is worthy. You will make that final call.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2747