TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Turbotax is great. I had a few hickups this year with some of the forms, IRS forms are changing costantly, but I called in for help and they walked me through my problems & got them solved.
Date published: 2023-04-15
Rated 3 out of 5 by from Lots of problems with updates this year I've been using Turbotax for years. Usually, installations and updates run without a hitch. But this year, there were problems several times. Update failed message with no resolution. I managed to solve the problems by uninstalling and reinstalling so I was able to complete filing, but it was a real hassle. I hope it is not this difficult next year.
Date published: 2023-04-15
Rated 5 out of 5 by from Very helpful Very positive experience. Had two separate issues that required help and both phone calls were prompt and thorough.
Date published: 2023-04-15
Rated 5 out of 5 by from Easy to Use I had many computer issues. They expert help was great in helping me complete my taxes on time
Date published: 2023-04-15
Rated 5 out of 5 by from Easy peash! So easy to file my tax return for free! Can’t recommend Turbo Tax enough!
Date published: 2023-04-15
Rated 4 out of 5 by from Turbo Tax is user friendly, love it! I've used TT for over 20 years and really love it's ease of use, and love how it walks me through all the steps. This year, however, was the first year TT required me to print and mail in forms even though I had e-filed, but every time I tried to print the required forms I got an error msg that TT could not convert the files to PDF! How frustrating! And it makes no sense why I would have to go to the trouble and expense of printing and mailing after I have successfully e-filed. And since I could not see what forms are required for mailing I had to send all of them!. What a painful glitch in the TT software, as well as frustrating to have no explanation as to why this is required!!
Date published: 2023-04-15
Rated 2 out of 5 by from Too much up-selling, cutesy animations Too much up-selling to things I don't need: accountant services (Turbo Tax Max on every third screen), getting my refund sent to a third-party (Klarna) instead of my bank account. This might be my last year of using Turbo Tax as a result.
Date published: 2023-04-15
Rated 3 out of 5 by from Okay system, we'll see what happens if I get audit I liked that you can pull info directly from other sites, like brokerages and markets, which made things easier. I didn't like that there is little foreign income support; the tax "experts" that I spoke to had never heard of it, and there is no way to review the corresponding form to make sure my information was entered correctly, as the usual interview format does not cover my situation exactly.
Date published: 2023-04-15
Rated 5 out of 5 by from Lifesaver!! Makes a hassle less hassling. Saves time and assures peace of mind knowing that my taxes are correct.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbotax has been a great friend! Turbotax is Fantastic and has been great for me for a few years in a row!
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2723
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is great. I had a few hickups this year with some of the forms, IRS forms are changing costantly, but I called in for help and they walked me through my problems & got them solved.
Date published: 2023-04-15
Rated 3 out of 5 by from Lots of problems with updates this year I've been using Turbotax for years. Usually, installations and updates run without a hitch. But this year, there were problems several times. Update failed message with no resolution. I managed to solve the problems by uninstalling and reinstalling so I was able to complete filing, but it was a real hassle. I hope it is not this difficult next year.
Date published: 2023-04-15
Rated 5 out of 5 by from Very helpful Very positive experience. Had two separate issues that required help and both phone calls were prompt and thorough.
Date published: 2023-04-15
Rated 5 out of 5 by from Easy to Use I had many computer issues. They expert help was great in helping me complete my taxes on time
Date published: 2023-04-15
Rated 5 out of 5 by from Easy peash! So easy to file my tax return for free! Can’t recommend Turbo Tax enough!
Date published: 2023-04-15
Rated 4 out of 5 by from Turbo Tax is user friendly, love it! I've used TT for over 20 years and really love it's ease of use, and love how it walks me through all the steps. This year, however, was the first year TT required me to print and mail in forms even though I had e-filed, but every time I tried to print the required forms I got an error msg that TT could not convert the files to PDF! How frustrating! And it makes no sense why I would have to go to the trouble and expense of printing and mailing after I have successfully e-filed. And since I could not see what forms are required for mailing I had to send all of them!. What a painful glitch in the TT software, as well as frustrating to have no explanation as to why this is required!!
Date published: 2023-04-15
Rated 2 out of 5 by from Too much up-selling, cutesy animations Too much up-selling to things I don't need: accountant services (Turbo Tax Max on every third screen), getting my refund sent to a third-party (Klarna) instead of my bank account. This might be my last year of using Turbo Tax as a result.
Date published: 2023-04-15
Rated 3 out of 5 by from Okay system, we'll see what happens if I get audit I liked that you can pull info directly from other sites, like brokerages and markets, which made things easier. I didn't like that there is little foreign income support; the tax "experts" that I spoke to had never heard of it, and there is no way to review the corresponding form to make sure my information was entered correctly, as the usual interview format does not cover my situation exactly.
Date published: 2023-04-15
Rated 5 out of 5 by from Lifesaver!! Makes a hassle less hassling. Saves time and assures peace of mind knowing that my taxes are correct.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbotax has been a great friend! Turbotax is Fantastic and has been great for me for a few years in a row!
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2723