TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 3 out of 5 by from turbo its ok.. i use it every year, just too many questions.
Date published: 2023-04-14
Rated 5 out of 5 by from Filing my taxes I love it it was great and helpful thanks hope all is well
Date published: 2023-04-14
Rated 5 out of 5 by from Love Turbo Tax This is the first year that I did not at least contact someone with questions! I know however if I do have a question, even after filing, I can reach out to someone, which is very comforting! Thank you so much!
Date published: 2023-04-14
Rated 1 out of 5 by from EXCESSIVE FEES Egregious filing fees will be taking my business elsewhere next year.
Date published: 2023-04-14
Rated 4 out of 5 by from So Helpful Turbotax has been really helpful in making filing my taxes easy. Especially as a new adult.
Date published: 2023-04-14
Rated 5 out of 5 by from Great program Easy, straightforward and I have used for 7 years now.
Date published: 2023-04-14
Rated 3 out of 5 by from Quality seems not up to historical goodness I have used TurboTax for over 20 years, and except for the last two years it's been great. However last year there was the inexcusable issue of blank windows and etc. at setup when running with high-resolution display settings (large pixel counts). This year there were several disconcerting "glitches" through the "guide me" process. And the downloads while seemingly easier weren't as smooth, with invites to do it more than once that were confusing and seemed to result in duplicates. Also, I had to download once per account at the brokerage instead of just once per brokerage (Morgan Stanley and Fidelity).
Date published: 2023-04-14
Rated 1 out of 5 by from Horrible service that upsells you at every step Awful. Hate it. Immature and happy graphics packages to trick you into thinking they aren't pulling the skin from your body. Service started at a reasonable price but ended up costing me almost the entirety of my return without me consenting to a single upgrade.
Date published: 2023-04-14
Rated 2 out of 5 by from My First Very Disappointing Year with TurboTax It was awful. Software kept repeating steps, and wouldn't let me confirm payment. Called "expert," and he was unable to help. Told me they had had the same issues with other customers, and I should "wait two hours and try again."
Date published: 2023-04-14
Rated 2 out of 5 by from Put off I was not expecting to pay an extra amount for State Return. Not the best. It is easy to do State and paying the same as Federal is not good business.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2678
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from turbo its ok.. i use it every year, just too many questions.
Date published: 2023-04-14
Rated 5 out of 5 by from Filing my taxes I love it it was great and helpful thanks hope all is well
Date published: 2023-04-14
Rated 5 out of 5 by from Love Turbo Tax This is the first year that I did not at least contact someone with questions! I know however if I do have a question, even after filing, I can reach out to someone, which is very comforting! Thank you so much!
Date published: 2023-04-14
Rated 1 out of 5 by from EXCESSIVE FEES Egregious filing fees will be taking my business elsewhere next year.
Date published: 2023-04-14
Rated 4 out of 5 by from So Helpful Turbotax has been really helpful in making filing my taxes easy. Especially as a new adult.
Date published: 2023-04-14
Rated 5 out of 5 by from Great program Easy, straightforward and I have used for 7 years now.
Date published: 2023-04-14
Rated 3 out of 5 by from Quality seems not up to historical goodness I have used TurboTax for over 20 years, and except for the last two years it's been great. However last year there was the inexcusable issue of blank windows and etc. at setup when running with high-resolution display settings (large pixel counts). This year there were several disconcerting "glitches" through the "guide me" process. And the downloads while seemingly easier weren't as smooth, with invites to do it more than once that were confusing and seemed to result in duplicates. Also, I had to download once per account at the brokerage instead of just once per brokerage (Morgan Stanley and Fidelity).
Date published: 2023-04-14
Rated 1 out of 5 by from Horrible service that upsells you at every step Awful. Hate it. Immature and happy graphics packages to trick you into thinking they aren't pulling the skin from your body. Service started at a reasonable price but ended up costing me almost the entirety of my return without me consenting to a single upgrade.
Date published: 2023-04-14
Rated 2 out of 5 by from My First Very Disappointing Year with TurboTax It was awful. Software kept repeating steps, and wouldn't let me confirm payment. Called "expert," and he was unable to help. Told me they had had the same issues with other customers, and I should "wait two hours and try again."
Date published: 2023-04-14
Rated 2 out of 5 by from Put off I was not expecting to pay an extra amount for State Return. Not the best. It is easy to do State and paying the same as Federal is not good business.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2678