TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 4 out of 5 by from So Helpful Turbotax has been really helpful in making filing my taxes easy. Especially as a new adult.
Date published: 2023-04-14
Rated 5 out of 5 by from Great program Easy, straightforward and I have used for 7 years now.
Date published: 2023-04-14
Rated 3 out of 5 by from Quality seems not up to historical goodness I have used TurboTax for over 20 years, and except for the last two years it's been great. However last year there was the inexcusable issue of blank windows and etc. at setup when running with high-resolution display settings (large pixel counts). This year there were several disconcerting "glitches" through the "guide me" process. And the downloads while seemingly easier weren't as smooth, with invites to do it more than once that were confusing and seemed to result in duplicates. Also, I had to download once per account at the brokerage instead of just once per brokerage (Morgan Stanley and Fidelity).
Date published: 2023-04-14
Rated 1 out of 5 by from Horrible service that upsells you at every step Awful. Hate it. Immature and happy graphics packages to trick you into thinking they aren't pulling the skin from your body. Service started at a reasonable price but ended up costing me almost the entirety of my return without me consenting to a single upgrade.
Date published: 2023-04-14
Rated 2 out of 5 by from My First Very Disappointing Year with TurboTax It was awful. Software kept repeating steps, and wouldn't let me confirm payment. Called "expert," and he was unable to help. Told me they had had the same issues with other customers, and I should "wait two hours and try again."
Date published: 2023-04-14
Rated 2 out of 5 by from Put off I was not expecting to pay an extra amount for State Return. Not the best. It is easy to do State and paying the same as Federal is not good business.
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax is great did not give 5 stars because it kept asking or sugesting to get that add for an additional payment, but in my case it is clear that there is no need for it (state tax $59) other than that it is really good
Date published: 2023-04-14
Rated 4 out of 5 by from Love the convenience but labels are misleading We have used TurboTax for years -- love the ease and convenience. However, they are very misleading with the labels of the different products. We purchased the TurboTax Deluxe as it appeared to show it included state filing. That is incorrect. It will compute the state taxes but charges an additional fee for filing the state taxes. Sneaky and misleading. Not to mention a waste of my time as I now have to duplicate all my work on my states tax website.
Date published: 2023-04-14
Rated 5 out of 5 by from turbo tax is awesome I have been using the online turbo tax for a couple of years and this years experience was even easier than ever. So simple and straight forward. I needed some help on a tricky form and the support was quick to respond. thank you!
Date published: 2023-04-14
Rated 5 out of 5 by from Makes My DIY Tax Filing Possible The question and answer format TurboTax uses to collect information walked me through a wide variety of income & expense situations & filled out all the forms, including many that I would never find on my own. The only problem I had was in one section where the information was being reviewed for a business. I had entered an incorrect number, but when I realized it, there was no Back button. I asked for help & got a quick call back from a very friendly and helpful TurboTax agent who showed me how to eliminate the error.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2669
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from So Helpful Turbotax has been really helpful in making filing my taxes easy. Especially as a new adult.
Date published: 2023-04-14
Rated 5 out of 5 by from Great program Easy, straightforward and I have used for 7 years now.
Date published: 2023-04-14
Rated 3 out of 5 by from Quality seems not up to historical goodness I have used TurboTax for over 20 years, and except for the last two years it's been great. However last year there was the inexcusable issue of blank windows and etc. at setup when running with high-resolution display settings (large pixel counts). This year there were several disconcerting "glitches" through the "guide me" process. And the downloads while seemingly easier weren't as smooth, with invites to do it more than once that were confusing and seemed to result in duplicates. Also, I had to download once per account at the brokerage instead of just once per brokerage (Morgan Stanley and Fidelity).
Date published: 2023-04-14
Rated 1 out of 5 by from Horrible service that upsells you at every step Awful. Hate it. Immature and happy graphics packages to trick you into thinking they aren't pulling the skin from your body. Service started at a reasonable price but ended up costing me almost the entirety of my return without me consenting to a single upgrade.
Date published: 2023-04-14
Rated 2 out of 5 by from My First Very Disappointing Year with TurboTax It was awful. Software kept repeating steps, and wouldn't let me confirm payment. Called "expert," and he was unable to help. Told me they had had the same issues with other customers, and I should "wait two hours and try again."
Date published: 2023-04-14
Rated 2 out of 5 by from Put off I was not expecting to pay an extra amount for State Return. Not the best. It is easy to do State and paying the same as Federal is not good business.
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax is great did not give 5 stars because it kept asking or sugesting to get that add for an additional payment, but in my case it is clear that there is no need for it (state tax $59) other than that it is really good
Date published: 2023-04-14
Rated 4 out of 5 by from Love the convenience but labels are misleading We have used TurboTax for years -- love the ease and convenience. However, they are very misleading with the labels of the different products. We purchased the TurboTax Deluxe as it appeared to show it included state filing. That is incorrect. It will compute the state taxes but charges an additional fee for filing the state taxes. Sneaky and misleading. Not to mention a waste of my time as I now have to duplicate all my work on my states tax website.
Date published: 2023-04-14
Rated 5 out of 5 by from turbo tax is awesome I have been using the online turbo tax for a couple of years and this years experience was even easier than ever. So simple and straight forward. I needed some help on a tricky form and the support was quick to respond. thank you!
Date published: 2023-04-14
Rated 5 out of 5 by from Makes My DIY Tax Filing Possible The question and answer format TurboTax uses to collect information walked me through a wide variety of income & expense situations & filled out all the forms, including many that I would never find on my own. The only problem I had was in one section where the information was being reviewed for a business. I had entered an incorrect number, but when I realized it, there was no Back button. I asked for help & got a quick call back from a very friendly and helpful TurboTax agent who showed me how to eliminate the error.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2669