TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 3 out of 5 by from frustrating glitches / unfulfilled refunds I wasn't able to submit 2021 state form due to glitche in software, but never got a refund, plus penalty for filing late by mail! This time it was very frustrating switching from the CD version to the online Help. I was told that I should get a refund credit for duplicate software (CD $89.00) applied to the $273.00 for the online filing. It has not happened; even though it states on the site and I was told by 2 agents!!
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax works Turbo Tax is fairly easy to use. Only problem that I have is that it is a bit expensive to use this software
Date published: 2023-04-16
Rated 4 out of 5 by from TurboTax First Timer Easy to use, very user friendly. Don't like the ads for additional payment.
Date published: 2023-04-16
Rated 5 out of 5 by from 30+ Years User Some forms do not match forms you receive which can be a bit confusing, but ultimately you figure it out, mostly 1099 various types and K1s. I have used the product for over 30 years, it is so robust that my iMac would load it as my iMac was 8 years old and I wound up buying a new Mac Mini. It was time anyway... Great product.
Date published: 2023-04-16
Rated 5 out of 5 by from Amazing service Easy to use, to the point, helpful, quick to name a few
Date published: 2023-04-16
Rated 4 out of 5 by from Easy to use very helpful alot of questions at the end just would like to file.
Date published: 2023-04-16
Rated 1 out of 5 by from Turbotax failed me this year I've been using Turbotax for a lot of years, but this may be my last. I got through both federal and state without too much difficulty, but when I went to transmit the files, it gave me an error that it was unable to do that. It gave me a link to the support website, but when I went there it said that was no longer available and sent me to a customer support site that charged for its services. The first person asked if I was having a problem returning a product, then said it was not their department and sent me to another site. The customer service person there said they were not an employee, but a knowledgable volunteer. He seemed willing to help but all he could do was link me to a uTube video that had nothing to do with my problem.
Date published: 2023-04-16
Rated 5 out of 5 by from Very good It helped me even in uncommon situations. Very easy to use and friendly.
Date published: 2023-04-16
Rated 5 out of 5 by from Fast and easy The Turbo Tax format is easy to follow. Graphics and colors are soothing. Font is large enough for a senior with poor vision to see clearly. I have used Turbo Tax since the early1990's and have never been disappointed. I had a problem with 2000 taxes. The attorney/counselor I spoke with was knowledgeable, helpful, and charming.
Date published: 2023-04-16
Rated 4 out of 5 by from Great Fast and efficient. Would like it to be more simple in nature.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2652
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from frustrating glitches / unfulfilled refunds I wasn't able to submit 2021 state form due to glitche in software, but never got a refund, plus penalty for filing late by mail! This time it was very frustrating switching from the CD version to the online Help. I was told that I should get a refund credit for duplicate software (CD $89.00) applied to the $273.00 for the online filing. It has not happened; even though it states on the site and I was told by 2 agents!!
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax works Turbo Tax is fairly easy to use. Only problem that I have is that it is a bit expensive to use this software
Date published: 2023-04-16
Rated 4 out of 5 by from TurboTax First Timer Easy to use, very user friendly. Don't like the ads for additional payment.
Date published: 2023-04-16
Rated 5 out of 5 by from 30+ Years User Some forms do not match forms you receive which can be a bit confusing, but ultimately you figure it out, mostly 1099 various types and K1s. I have used the product for over 30 years, it is so robust that my iMac would load it as my iMac was 8 years old and I wound up buying a new Mac Mini. It was time anyway... Great product.
Date published: 2023-04-16
Rated 5 out of 5 by from Amazing service Easy to use, to the point, helpful, quick to name a few
Date published: 2023-04-16
Rated 4 out of 5 by from Easy to use very helpful alot of questions at the end just would like to file.
Date published: 2023-04-16
Rated 1 out of 5 by from Turbotax failed me this year I've been using Turbotax for a lot of years, but this may be my last. I got through both federal and state without too much difficulty, but when I went to transmit the files, it gave me an error that it was unable to do that. It gave me a link to the support website, but when I went there it said that was no longer available and sent me to a customer support site that charged for its services. The first person asked if I was having a problem returning a product, then said it was not their department and sent me to another site. The customer service person there said they were not an employee, but a knowledgable volunteer. He seemed willing to help but all he could do was link me to a uTube video that had nothing to do with my problem.
Date published: 2023-04-16
Rated 5 out of 5 by from Very good It helped me even in uncommon situations. Very easy to use and friendly.
Date published: 2023-04-16
Rated 5 out of 5 by from Fast and easy The Turbo Tax format is easy to follow. Graphics and colors are soothing. Font is large enough for a senior with poor vision to see clearly. I have used Turbo Tax since the early1990's and have never been disappointed. I had a problem with 2000 taxes. The attorney/counselor I spoke with was knowledgeable, helpful, and charming.
Date published: 2023-04-16
Rated 4 out of 5 by from Great Fast and efficient. Would like it to be more simple in nature.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2652