TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Deluxe Reviews
Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.
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Rated 5 out of 5 by
LynnLynn123 from
Fantastic Service
Turbo Tax is very easy to use and when you run into a problem, the LIVE service is there within minutes to answer your question.
Date published: 2023-04-14
Rated 5 out of 5 by
crazor from
9yrs strong
Been using for 9yrs and love the ease of use, would recommend
Date published: 2023-04-14
Rated 3 out of 5 by
LECP from
Unable to change password from prior year
Hi! Very frustrating. Could not even begin a return. My email address was found by Turbo, and was able to add my cell, but it would not allow me to change my password, when I clicked, "Forgot password." Had to create a whole new email address and input that as if I were a new customer. Gotta fix this.
Date published: 2023-04-14
Rated 3 out of 5 by
BCMings from
tax expert caught some missed deductions
My beef is that Turbo tax missed some big deductions for us related to rental deductions and an obvious state deduction in prior years. Had a tax expert review our tax forms and he quickly saw Turbo's miss. Now I will see how easy it is to use Turbo tax for amended returns. Now that we can download all of the investment forms, turbo tax is very easy to use. I am glad they kept the Charitable deduction program to make that part of the return easy as well.
Date published: 2023-04-14
Rated 3 out of 5 by
TeedoffKaren from
lots of fees where it used to be free
Not too thrilled with the extra fees that have been tacked on -- used to be free Federal efiling and you would pay for state only -- now its both AND a processing fee on top!!
Date published: 2023-04-14
Rated 4 out of 5 by
TAXING KT from
Turbo Tax is good
Wish it could automatically pull in more forms. State fee should be less since fed is already done. Much faster than trying to do it the old fashioned way-manually.
Date published: 2023-04-14
Rated 5 out of 5 by
gecko twenty from
whatever
Like using TT, only criticism is too many "ads" for upgrades tax help eat. once is enough, not multiple times
Date published: 2023-04-14
Rated 4 out of 5 by
Somegivkekdjg from
Good job
Quick and easy, fees are a little high. Room for improvement
Date published: 2023-04-14
Rated 5 out of 5 by
Laladawn from
Questions, Answers, & Graphics
Questions were easy to understand, and streamlined the process. Most of my questions were answered in the app. When I needed assistance the chat option was easy to use and got the job done.
Date published: 2023-04-14
Rated 2 out of 5 by
John0078 from
Turbo Tax is charging way too much
I use to enjoy filing my taxes but now it seems Turbo Taxes is being like everyone else and charging way to much
All TurboTax® Offerings Reviews - Page 2632
Date published: 2023-04-14
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
LynnLynn123 from
Fantastic Service
Turbo Tax is very easy to use and when you run into a problem, the LIVE service is there within minutes to answer your question.
Date published: 2023-04-14
Rated 5 out of 5 by
crazor from
9yrs strong
Been using for 9yrs and love the ease of use, would recommend
Date published: 2023-04-14
Rated 3 out of 5 by
LECP from
Unable to change password from prior year
Hi! Very frustrating. Could not even begin a return. My email address was found by Turbo, and was able to add my cell, but it would not allow me to change my password, when I clicked, "Forgot password." Had to create a whole new email address and input that as if I were a new customer. Gotta fix this.
Date published: 2023-04-14
Rated 3 out of 5 by
BCMings from
tax expert caught some missed deductions
My beef is that Turbo tax missed some big deductions for us related to rental deductions and an obvious state deduction in prior years. Had a tax expert review our tax forms and he quickly saw Turbo's miss. Now I will see how easy it is to use Turbo tax for amended returns. Now that we can download all of the investment forms, turbo tax is very easy to use. I am glad they kept the Charitable deduction program to make that part of the return easy as well.
Date published: 2023-04-14
Rated 3 out of 5 by
TeedoffKaren from
lots of fees where it used to be free
Not too thrilled with the extra fees that have been tacked on -- used to be free Federal efiling and you would pay for state only -- now its both AND a processing fee on top!!
Date published: 2023-04-14
Rated 4 out of 5 by
TAXING KT from
Turbo Tax is good
Wish it could automatically pull in more forms. State fee should be less since fed is already done. Much faster than trying to do it the old fashioned way-manually.
Date published: 2023-04-14
Rated 5 out of 5 by
gecko twenty from
whatever
Like using TT, only criticism is too many "ads" for upgrades tax help eat. once is enough, not multiple times
Date published: 2023-04-14
Rated 4 out of 5 by
Somegivkekdjg from
Good job
Quick and easy, fees are a little high. Room for improvement
Date published: 2023-04-14
Rated 5 out of 5 by
Laladawn from
Questions, Answers, & Graphics
Questions were easy to understand, and streamlined the process. Most of my questions were answered in the app. When I needed assistance the chat option was easy to use and got the job done.
Date published: 2023-04-14
Rated 2 out of 5 by
John0078 from
Turbo Tax is charging way too much
I use to enjoy filing my taxes but now it seems Turbo Taxes is being like everyone else and charging way to much
All TurboTax® Offerings Reviews - Page 2632
Date published: 2023-04-14