TURBO TAX CUSTOMER REVIEWS

TurboTax Live Deluxe Reviews

TurboTax Live Deluxe is an online tax preparation that connects you with real CPAs and EAs on demand to maximize your tax deductions and credits. They’ll review your return line by line, sign it and guarantee it’s done right, for
100% confidence.

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Own a business
Student
Rated 1 out of 5 by from MANY issues this year! I experienced a lot of glitches and strange, confusing questions or directions that caused a lot of confusion, errors, and STRESS. At one point it told me I owed 2,000 in taxes which was untrue or not applicable to me, but there was so little information provided that there was no way to tell what it was actually communicating or what I was supposed to do. THEN, for some reason while doing final reviews, it takes me to review 1 item, and just takes me to a page to fill out an entire W2'S worth of information with ZERO explanation, so I thought maybe the auto w2 upload didn't work and I need to manually enter or verify- NO it created an ENTIRE ADDITIONAL W2 without my realizing it or saying anything making me think that I now owed the federal government over 1,000 in taxes. So I had to go back and find the right one to delete. This was a nightmare this year.
Date published: 2021-02-24
Rated 5 out of 5 by from turbo tax is great Super easy to use and great resource guide. Will continue to use!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax is easy to follow with great explanations of data
Date published: 2021-02-24
Rated 4 out of 5 by from Patience is a virtue! TurboTax is worth it! TurboTax is great. Just read carefully and you should be ok.
Date published: 2021-02-24
Rated 5 out of 5 by from EXCELLENT Very easy to do. I love it It would be nice to have more direct help through the process.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax has simplified my life! I would recommend this service to anyone. The intuit team have taken the time to make filing taxes an understandable process for everyone.
Date published: 2021-02-24
Rated 4 out of 5 by from Turbotax 2021 review More items are hidden from view to speed up the transactions, but difficult to review and fix items. Make the boxes to fix items easier to understand, there is very little information and tough to figure out what to do.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is super! Turbo Tax was great! I have used it for many, many years. Fast and easy to understand and follow! Will use it again next year!
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome Awesome easy simple fast safe protection love this site
Date published: 2021-02-24
Rated 5 out of 5 by from Extremely helpful, user friendly program I have used turbo tax for many years and I love it! The only problem I had with it was on this year's version. In 2020, I retired from the active duty military and have a 1095-C from them and a 1095-B from the VA. I am not required to use a 1095-A. I was unable to locate a place in the Turbo Tax program to enter my information for my 1095-B or 1095-C. I hope this does not cause my tax refund to be delayed.....
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 259
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from MANY issues this year! I experienced a lot of glitches and strange, confusing questions or directions that caused a lot of confusion, errors, and STRESS. At one point it told me I owed 2,000 in taxes which was untrue or not applicable to me, but there was so little information provided that there was no way to tell what it was actually communicating or what I was supposed to do. THEN, for some reason while doing final reviews, it takes me to review 1 item, and just takes me to a page to fill out an entire W2'S worth of information with ZERO explanation, so I thought maybe the auto w2 upload didn't work and I need to manually enter or verify- NO it created an ENTIRE ADDITIONAL W2 without my realizing it or saying anything making me think that I now owed the federal government over 1,000 in taxes. So I had to go back and find the right one to delete. This was a nightmare this year.
Date published: 2021-02-24
Rated 5 out of 5 by from turbo tax is great Super easy to use and great resource guide. Will continue to use!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax is easy to follow with great explanations of data
Date published: 2021-02-24
Rated 4 out of 5 by from Patience is a virtue! TurboTax is worth it! TurboTax is great. Just read carefully and you should be ok.
Date published: 2021-02-24
Rated 5 out of 5 by from EXCELLENT Very easy to do. I love it It would be nice to have more direct help through the process.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax has simplified my life! I would recommend this service to anyone. The intuit team have taken the time to make filing taxes an understandable process for everyone.
Date published: 2021-02-24
Rated 4 out of 5 by from Turbotax 2021 review More items are hidden from view to speed up the transactions, but difficult to review and fix items. Make the boxes to fix items easier to understand, there is very little information and tough to figure out what to do.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is super! Turbo Tax was great! I have used it for many, many years. Fast and easy to understand and follow! Will use it again next year!
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome Awesome easy simple fast safe protection love this site
Date published: 2021-02-24
Rated 5 out of 5 by from Extremely helpful, user friendly program I have used turbo tax for many years and I love it! The only problem I had with it was on this year's version. In 2020, I retired from the active duty military and have a 1095-C from them and a 1095-B from the VA. I am not required to use a 1095-A. I was unable to locate a place in the Turbo Tax program to enter my information for my 1095-B or 1095-C. I hope this does not cause my tax refund to be delayed.....
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 259