TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 2 out of 5 by from TurboTax is not great. TurboTax makes questions confusing when they could be much simpler. The prices are also increasing every year, which is not appealing. I've done my own taxes for years, and each year, it seems they somehow make things more difficult.
Date published: 2023-04-15
Rated 2 out of 5 by from Too expensive and Hidden Fees Hidden fees all over, forced to upgrade to a more expensive way to file due to capital gains (while making no sales in the previous year and having my brokerage even confirm that there were not capital gains). This upgrade was forced upon me right before completing and was not mentioned throughout the filing process. Live chat is terrible and buggy and was almost charged extra for using the live feature unknowingly, luckily an agent I spoke with on the phone was able to assist me but we had to delete my return and start over.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax Useful User friendly. Good explanation of all minor details.
Date published: 2023-04-15
Rated 5 out of 5 by from I like Turbo Tax Fast and easy! Nothing complicated or too time consuming.
Date published: 2023-04-15
Rated 3 out of 5 by from Things have Changed I can imagine that things would not be the same as the free filing days but I admit that I can't help but miss it.
Date published: 2023-04-15
Rated 5 out of 5 by from Easy to follow and complete Turbo Tax covers every item I need and is easy to follow and complete.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is GREAT I have been using the program for years, this year was a bit different after the passing of my husband and the changes in the taxes with that. Turbo tax walked me through everything making this one less thing to worry about.
Date published: 2023-04-15
Rated 5 out of 5 by from 8th Year This is my 8th year using Turbo Tax. I highly recommend it.
Date published: 2023-04-15
Rated 1 out of 5 by from additional state return I think it was ridiculous that I paid about $60 for a Kansas interest tax return for a $1 due in taxes (which did not need to be paid because it was so low).
Date published: 2023-04-15
Rated 4 out of 5 by from Its ok. But confusing at times. It started off ok. It kept jumping out of the process??? We filed married - jointly, but it still asked me if my spouse filed a tax return????? My wife passed away in January, but it still asked me lots of questions even though I answered that she was unemployed???
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2484
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax is not great. TurboTax makes questions confusing when they could be much simpler. The prices are also increasing every year, which is not appealing. I've done my own taxes for years, and each year, it seems they somehow make things more difficult.
Date published: 2023-04-15
Rated 2 out of 5 by from Too expensive and Hidden Fees Hidden fees all over, forced to upgrade to a more expensive way to file due to capital gains (while making no sales in the previous year and having my brokerage even confirm that there were not capital gains). This upgrade was forced upon me right before completing and was not mentioned throughout the filing process. Live chat is terrible and buggy and was almost charged extra for using the live feature unknowingly, luckily an agent I spoke with on the phone was able to assist me but we had to delete my return and start over.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax Useful User friendly. Good explanation of all minor details.
Date published: 2023-04-15
Rated 5 out of 5 by from I like Turbo Tax Fast and easy! Nothing complicated or too time consuming.
Date published: 2023-04-15
Rated 3 out of 5 by from Things have Changed I can imagine that things would not be the same as the free filing days but I admit that I can't help but miss it.
Date published: 2023-04-15
Rated 5 out of 5 by from Easy to follow and complete Turbo Tax covers every item I need and is easy to follow and complete.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is GREAT I have been using the program for years, this year was a bit different after the passing of my husband and the changes in the taxes with that. Turbo tax walked me through everything making this one less thing to worry about.
Date published: 2023-04-15
Rated 5 out of 5 by from 8th Year This is my 8th year using Turbo Tax. I highly recommend it.
Date published: 2023-04-15
Rated 1 out of 5 by from additional state return I think it was ridiculous that I paid about $60 for a Kansas interest tax return for a $1 due in taxes (which did not need to be paid because it was so low).
Date published: 2023-04-15
Rated 4 out of 5 by from Its ok. But confusing at times. It started off ok. It kept jumping out of the process??? We filed married - jointly, but it still asked me if my spouse filed a tax return????? My wife passed away in January, but it still asked me lots of questions even though I answered that she was unemployed???
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2484