TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Turbo Tax Extraordinaire!!! I always use Turbo Tax. Easiest way to process taxes, coming from a former H&R Block Tax employee.
Date published: 2023-04-15
Rated 5 out of 5 by from Comprehensive and easy to use Turbotax is comprehensive and easy to use. e-file is super
Date published: 2023-04-15
Rated 3 out of 5 by from Please make this Mac capable Year after year I keep hoping they will finally release a Mac compatible version! Please, please! I hate having to go back and forth between my old laptop and my Macbook
Date published: 2023-04-15
Rated 3 out of 5 by from Have Used Turbo Tax for Years BUT..... I've used Turbo Tax for years - since it first came out - and it's always met my needs wonderfully as a smalltime landlord with a handful of properties... Until this tax season, after more than a decade using Turbo Tax, I would have given you 10 stars and I recommended you to everyone I knew for your ease of use, simplicity, dependability and confidence in always getting things right. I love your extra tools - comparing last year's income and expenses to previous years', the chance of an audit, the comparison of rental income to others in my area - these are bonus tools I appreciate. HOWEVER this year, Turbo Tax let me down! My husband passed away this year, and Turbo Tax for my state had to be mailed in rather than electronically submitted... WHY?! AND why wait to tell me until time for submission?! At a time when I really needed simplicity and dependability, Turbo Tax let me down! Because of the extra stress of his death, and other paperwork, this placed additional stress and work on me when I least expected it and least needed it. I don't understand why the program wouldn't download the attachment I needed. It appeared that it would; it asked for it; I did "download it; but in the end, it was a false lead in the program. In fact, it was difficult to navigate. In the end it refused to send electronically and I needed to download and print the form again. This is not an uncommon event in people's lives. Please upgrade this programming so others aren't faced with the same problems if/when that time comes. Make it a priority. For every state that you can. And make it easier to follow the directions in the Federal program as well, for this event. It took me quite a bit of time to make sure "I got it right." That this life event doesn't seem to carry much weight for developers speaks volumes when one looks at the "life changes" portion of this review. One would think "death of a spouse" would rank as a rather large life event that affects filing one's taxes - federal and state. By making things simpler and actually working, and with the ability to send electronically you would be aiding people as they are struggling with trauma during the stress of tax time. Thank you.
Date published: 2023-04-15
Rated 4 out of 5 by from TurboTax...somewhat simple but my go-to Been using turbo tax since my first file. My situation can be a little complicated but I am looking forward to using it again next year. I would have to say a little disappointed with processing fees and wish there was an option/if there was a fixed rate for each additional form versus the premium rate you need to file certain forms....overall am happy with my experience and beats hiring someone to do it for me.
Date published: 2023-04-15
Rated 4 out of 5 by from It's good just fine but could have notified me before I filed
Date published: 2023-04-15
Rated 4 out of 5 by from Longtime User Have been using TurboTax for seven years... not perfect, but trustworthy product
Date published: 2023-04-15
Rated 1 out of 5 by from Claims to be free This crap program claims to be free but forces you to pay. I had to pay 3 separate times for federal and the two states I worked in. I made less than 40,000 last year and had to pay 200 just to file my taxes. I'll never use this service again. The IRS offers free tax filing, and the fact that this service is taking $200 from people for something that's already goverment mandated and should just be done by the government is absolutely criminal.
Date published: 2023-04-15
Rated 3 out of 5 by from A Glitch in Turbo Tax! Turbo tax is great but there is a glitch when reporting contributions to a retirement system as shown on Form W-2. Depending on the box it's shown, it doesn't interface with the NYS return IT-201 on the right line.
Date published: 2023-04-15
Rated 5 out of 5 by from Love you guys! Thanks yet again TurboTax!!! I think we nailed it in even less time than last year!
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2470
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Extraordinaire!!! I always use Turbo Tax. Easiest way to process taxes, coming from a former H&R Block Tax employee.
Date published: 2023-04-15
Rated 5 out of 5 by from Comprehensive and easy to use Turbotax is comprehensive and easy to use. e-file is super
Date published: 2023-04-15
Rated 3 out of 5 by from Please make this Mac capable Year after year I keep hoping they will finally release a Mac compatible version! Please, please! I hate having to go back and forth between my old laptop and my Macbook
Date published: 2023-04-15
Rated 3 out of 5 by from Have Used Turbo Tax for Years BUT..... I've used Turbo Tax for years - since it first came out - and it's always met my needs wonderfully as a smalltime landlord with a handful of properties... Until this tax season, after more than a decade using Turbo Tax, I would have given you 10 stars and I recommended you to everyone I knew for your ease of use, simplicity, dependability and confidence in always getting things right. I love your extra tools - comparing last year's income and expenses to previous years', the chance of an audit, the comparison of rental income to others in my area - these are bonus tools I appreciate. HOWEVER this year, Turbo Tax let me down! My husband passed away this year, and Turbo Tax for my state had to be mailed in rather than electronically submitted... WHY?! AND why wait to tell me until time for submission?! At a time when I really needed simplicity and dependability, Turbo Tax let me down! Because of the extra stress of his death, and other paperwork, this placed additional stress and work on me when I least expected it and least needed it. I don't understand why the program wouldn't download the attachment I needed. It appeared that it would; it asked for it; I did "download it; but in the end, it was a false lead in the program. In fact, it was difficult to navigate. In the end it refused to send electronically and I needed to download and print the form again. This is not an uncommon event in people's lives. Please upgrade this programming so others aren't faced with the same problems if/when that time comes. Make it a priority. For every state that you can. And make it easier to follow the directions in the Federal program as well, for this event. It took me quite a bit of time to make sure "I got it right." That this life event doesn't seem to carry much weight for developers speaks volumes when one looks at the "life changes" portion of this review. One would think "death of a spouse" would rank as a rather large life event that affects filing one's taxes - federal and state. By making things simpler and actually working, and with the ability to send electronically you would be aiding people as they are struggling with trauma during the stress of tax time. Thank you.
Date published: 2023-04-15
Rated 4 out of 5 by from TurboTax...somewhat simple but my go-to Been using turbo tax since my first file. My situation can be a little complicated but I am looking forward to using it again next year. I would have to say a little disappointed with processing fees and wish there was an option/if there was a fixed rate for each additional form versus the premium rate you need to file certain forms....overall am happy with my experience and beats hiring someone to do it for me.
Date published: 2023-04-15
Rated 4 out of 5 by from It's good just fine but could have notified me before I filed
Date published: 2023-04-15
Rated 4 out of 5 by from Longtime User Have been using TurboTax for seven years... not perfect, but trustworthy product
Date published: 2023-04-15
Rated 1 out of 5 by from Claims to be free This crap program claims to be free but forces you to pay. I had to pay 3 separate times for federal and the two states I worked in. I made less than 40,000 last year and had to pay 200 just to file my taxes. I'll never use this service again. The IRS offers free tax filing, and the fact that this service is taking $200 from people for something that's already goverment mandated and should just be done by the government is absolutely criminal.
Date published: 2023-04-15
Rated 3 out of 5 by from A Glitch in Turbo Tax! Turbo tax is great but there is a glitch when reporting contributions to a retirement system as shown on Form W-2. Depending on the box it's shown, it doesn't interface with the NYS return IT-201 on the right line.
Date published: 2023-04-15
Rated 5 out of 5 by from Love you guys! Thanks yet again TurboTax!!! I think we nailed it in even less time than last year!
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2470