TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 3 out of 5 by from Filing is complete I had issues in the past where my post check number would actually double my 1099DIV. I logged in with Emily and she helped me through! Emily was fantastic!
Date published: 2023-04-15
Rated 5 out of 5 by from Fast and Easy Years ago I filed my first return with Turbo Tax. I was scared I would make mistakes. The system walks you through. Ask questions in a reasonable manner, and has great help and explanation features.
Date published: 2023-04-15
Rated 4 out of 5 by from Good experience when dealing with an annoying task TurboTax flowed very well. I like the auto uploading of W2s and the ability to take photos to upload documents.
Date published: 2023-04-15
Rated 2 out of 5 by from TurboTax is disappointing this year I have been a TurboTax user for several years, and this is the most disappointing experience yet. The first issue is the upselling - screen after screen of trying to up-sell your extra services and products. It was frustrating to get interrupted in the flow because preparing taxes isn't hard enough without being bombarded with ads and questioning my skills in using your product. The second issue was the program charged me for the TurboTax product even though I had already purchased it at Best Buy. Gordon, your customer service representative, was great and assured me this wasn't the way it was supposed to work (!), but I will still have to wait for my refund for the product. All in all, this has been a disappointing experience and I do not plan to use TurboTax next year to file my taxes.
Date published: 2023-04-15
Rated 5 out of 5 by from Excellent Product Fast , easy and efficient. Great Prompting service.
Date published: 2023-04-15
Rated 5 out of 5 by from Love how easy and thorough TurboTax is Appreciate the help along the way and making it easy
Date published: 2023-04-15
Rated 1 out of 5 by from Horrible software for state returns I have to file in 6 states. Purchased TurboTax for all of the states and it was a waste of money. TurboTax failed to guide me. I had to go onto the state tax websites to get my answers and pretty much inserted info on the forms rather than through the so-called Easy Step. Nothing easy about it. This was the most frustrating experience. I'm done with TurboTax!
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is the people's tax return tool TurboTax is super stress free and easy to use. As long as you have digital access to W-2 forms and other tax information, you can upload it to save time. I have been using TurboTax for several years now and I wouldn't trust this with any other tax company. Thanks TurboTax for being accountable!
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is Awesome The features were easy to use and to follow along with.
Date published: 2023-04-15
Rated 3 out of 5 by from Lies You charged me $120 and didnt help me. Premimum says I have access to help but when I asked for advice, it wasnt allowable unless I upgraded. I did everything my self. Then you did not disclose the $40 charge to pay turbo tax with my return.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2452
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Filing is complete I had issues in the past where my post check number would actually double my 1099DIV. I logged in with Emily and she helped me through! Emily was fantastic!
Date published: 2023-04-15
Rated 5 out of 5 by from Fast and Easy Years ago I filed my first return with Turbo Tax. I was scared I would make mistakes. The system walks you through. Ask questions in a reasonable manner, and has great help and explanation features.
Date published: 2023-04-15
Rated 4 out of 5 by from Good experience when dealing with an annoying task TurboTax flowed very well. I like the auto uploading of W2s and the ability to take photos to upload documents.
Date published: 2023-04-15
Rated 2 out of 5 by from TurboTax is disappointing this year I have been a TurboTax user for several years, and this is the most disappointing experience yet. The first issue is the upselling - screen after screen of trying to up-sell your extra services and products. It was frustrating to get interrupted in the flow because preparing taxes isn't hard enough without being bombarded with ads and questioning my skills in using your product. The second issue was the program charged me for the TurboTax product even though I had already purchased it at Best Buy. Gordon, your customer service representative, was great and assured me this wasn't the way it was supposed to work (!), but I will still have to wait for my refund for the product. All in all, this has been a disappointing experience and I do not plan to use TurboTax next year to file my taxes.
Date published: 2023-04-15
Rated 5 out of 5 by from Excellent Product Fast , easy and efficient. Great Prompting service.
Date published: 2023-04-15
Rated 5 out of 5 by from Love how easy and thorough TurboTax is Appreciate the help along the way and making it easy
Date published: 2023-04-15
Rated 1 out of 5 by from Horrible software for state returns I have to file in 6 states. Purchased TurboTax for all of the states and it was a waste of money. TurboTax failed to guide me. I had to go onto the state tax websites to get my answers and pretty much inserted info on the forms rather than through the so-called Easy Step. Nothing easy about it. This was the most frustrating experience. I'm done with TurboTax!
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is the people's tax return tool TurboTax is super stress free and easy to use. As long as you have digital access to W-2 forms and other tax information, you can upload it to save time. I have been using TurboTax for several years now and I wouldn't trust this with any other tax company. Thanks TurboTax for being accountable!
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is Awesome The features were easy to use and to follow along with.
Date published: 2023-04-15
Rated 3 out of 5 by from Lies You charged me $120 and didnt help me. Premimum says I have access to help but when I asked for advice, it wasnt allowable unless I upgraded. I did everything my self. Then you did not disclose the $40 charge to pay turbo tax with my return.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2452