TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Turbotax is wonderful and very easy to navigate Navigation is smooth and every step is easy to understand and also has help questions along the way
Date published: 2023-04-24
Rated 5 out of 5 by from Awesome product! It was simple, quick, and user friendly. I would recommend to friends ad family
Date published: 2023-04-24
Rated 5 out of 5 by from awesome results nice and easy turbo tax makes it simple. they have all my info stored and everything is accurate
Date published: 2023-04-24
Rated 3 out of 5 by from Tax submittal IRS rejection I need a reason for the IRS rejection or tax submittal. Please give me information on how to correct this. I have an IRS Identity Protection PIN and did not see a place to use my PIN in my Turbo Tax application
Date published: 2023-04-24
Rated 5 out of 5 by from EXCELLENT SERVICE It was easy and affordable, doing taxes is never easy,but Turbotax is incredible.
Date published: 2023-04-24
Rated 5 out of 5 by from It was cool Taught me a lot about ways to save on my taxes……..
Date published: 2023-04-24
Rated 3 out of 5 by from Problems if you don't have a license or state ID! I tell them I don't have either, then it asks for a photo. A photo of what? an expired licence? I don't know what they want. They're not clear on this
Date published: 2023-04-24
Rated 1 out of 5 by from Not Simple Anymore All of my past returns I have completed through turbo tax have been deleted so I no longer had access to previous returns. On top of that the flow of the forms they make you fill out is broken, I accidently added a personal business and there was no way to remove it from my state taxes which let to me just throwing in random values to get the form to submit. I highly recommend that you just go pay someone to do your taxes for you.
Date published: 2023-04-24
Rated 2 out of 5 by from TurboTax is OK TurboTax is fairly easy to use but it is too expensive for a simple return. Next year I will look for an alternative.
Date published: 2023-04-24
Rated 3 out of 5 by from Log in broken There is an issue with the login screen. There is no longer a reset password link and when using Google authentication sometimes it doesn’t even give you log in after entering it. I missed my first appointment because I couldn’t log in to my docs and the customer support representative was not equipped to help. She sent me the link to a page which asked me to submit a form to change my email and phone number but I didn’t need to do either. After an hour she was able to contact someone from tech support to send me a link to reset the password and that was unnecessary. Why can’t you add it to the log in screen? And please retest the Google authentication flow.
Date published: 2023-04-24
All TurboTax® Offerings Reviews - Page 245
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is wonderful and very easy to navigate Navigation is smooth and every step is easy to understand and also has help questions along the way
Date published: 2023-04-24
Rated 5 out of 5 by from Awesome product! It was simple, quick, and user friendly. I would recommend to friends ad family
Date published: 2023-04-24
Rated 5 out of 5 by from awesome results nice and easy turbo tax makes it simple. they have all my info stored and everything is accurate
Date published: 2023-04-24
Rated 3 out of 5 by from Tax submittal IRS rejection I need a reason for the IRS rejection or tax submittal. Please give me information on how to correct this. I have an IRS Identity Protection PIN and did not see a place to use my PIN in my Turbo Tax application
Date published: 2023-04-24
Rated 5 out of 5 by from EXCELLENT SERVICE It was easy and affordable, doing taxes is never easy,but Turbotax is incredible.
Date published: 2023-04-24
Rated 5 out of 5 by from It was cool Taught me a lot about ways to save on my taxes……..
Date published: 2023-04-24
Rated 3 out of 5 by from Problems if you don't have a license or state ID! I tell them I don't have either, then it asks for a photo. A photo of what? an expired licence? I don't know what they want. They're not clear on this
Date published: 2023-04-24
Rated 1 out of 5 by from Not Simple Anymore All of my past returns I have completed through turbo tax have been deleted so I no longer had access to previous returns. On top of that the flow of the forms they make you fill out is broken, I accidently added a personal business and there was no way to remove it from my state taxes which let to me just throwing in random values to get the form to submit. I highly recommend that you just go pay someone to do your taxes for you.
Date published: 2023-04-24
Rated 2 out of 5 by from TurboTax is OK TurboTax is fairly easy to use but it is too expensive for a simple return. Next year I will look for an alternative.
Date published: 2023-04-24
Rated 3 out of 5 by from Log in broken There is an issue with the login screen. There is no longer a reset password link and when using Google authentication sometimes it doesn’t even give you log in after entering it. I missed my first appointment because I couldn’t log in to my docs and the customer support representative was not equipped to help. She sent me the link to a page which asked me to submit a form to change my email and phone number but I didn’t need to do either. After an hour she was able to contact someone from tech support to send me a link to reset the password and that was unnecessary. Why can’t you add it to the log in screen? And please retest the Google authentication flow.
Date published: 2023-04-24
All TurboTax® Offerings Reviews - Page 245