TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Turbo Tax is GREAT!!!! This app is good and easy to use! It does not matter what level is your tax preparation level!! Customer Representative is very helpful and call back is also good!
Date published: 2023-04-16
Rated 5 out of 5 by from Melissa was awesome and helpful The chat feature helped me finish my return within a few minutes.
Date published: 2023-04-16
Rated 1 out of 5 by from Hidden fees EVERYWHERE! I don't know how Turbotax gets away with all these hidden fees. They don't tell you a service has a cost until AFTER you select it, and it pops up later down the line. An example is how it's an additional $64 to file both Federal and State taxes AFTER you have gone through everything and entered all of your information. That should have been at the beginning before I even started. And then is was an extra $30 plus dollars to pay Turbotax directly from my federal refund, but they don't tell you that when you have that option to choose, they tell you that AFTER you select it, and then at the very end, when you're about to file and submit, you notice your Turbotax payment has gone up more money, click the drop-down to see all these fees, and THEN you see you are charged for that option. They pin you into these corners where you have to choose to pay these extra hidden fees to keep everything you just completed or keep your money but your time is wasted. Horrible service!
Date published: 2023-04-16
Rated 5 out of 5 by from Easy Filing Very easy to file. I have used this product the past several years.
Date published: 2023-04-16
Rated 1 out of 5 by from I hate turbo tax terrible experience definitely the last time i use the product. Next year i will got to person to do my taxes. Its way faster and cheaper.
Date published: 2023-04-16
Rated 5 out of 5 by from Simple Tax Filing Step by step instructions are very easy. No issues.
Date published: 2023-04-16
Rated 1 out of 5 by from it worked BARELY got stuck on a capital gains issue, your worksheet wouldnt work on any browser. nad to get with tech support (kaylee) who was golden, but missing many of the resources she needed NOT HER FAULT COMPANY ISSUE. miscalculated vehicle expense so bad had to delete the vehicle. obvious programming error. missed the mis click on 1095a on review. very buggy compared to previous years. the capital gains 1099b section was almost unusable, i hape i dont get audited because of all the workarounds we had to do. even ended up doubling the capital gains forms, which wasnt obvious till after misfiling, the mystereously went away. will certainly consider another option next year. i am sure you will blame it on us, or the sun and the moon and the stars. very poor oroduct this year
Date published: 2023-04-16
Rated 5 out of 5 by from Always Make Taxes "easy" Taxes are definitely no fun but we've used TurboTax for YEARS and each year the self-help gets better and better. Still don't like doing taxes but at least with TurboTax it's less stressful.
Date published: 2023-04-16
Rated 5 out of 5 by from excellent Easy to used will recommend to friends. Turbo Tax is number 1
Date published: 2023-04-16
Rated 5 out of 5 by from Thank you! Asia was incredible in helping me navigate the software!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2419
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is GREAT!!!! This app is good and easy to use! It does not matter what level is your tax preparation level!! Customer Representative is very helpful and call back is also good!
Date published: 2023-04-16
Rated 5 out of 5 by from Melissa was awesome and helpful The chat feature helped me finish my return within a few minutes.
Date published: 2023-04-16
Rated 1 out of 5 by from Hidden fees EVERYWHERE! I don't know how Turbotax gets away with all these hidden fees. They don't tell you a service has a cost until AFTER you select it, and it pops up later down the line. An example is how it's an additional $64 to file both Federal and State taxes AFTER you have gone through everything and entered all of your information. That should have been at the beginning before I even started. And then is was an extra $30 plus dollars to pay Turbotax directly from my federal refund, but they don't tell you that when you have that option to choose, they tell you that AFTER you select it, and then at the very end, when you're about to file and submit, you notice your Turbotax payment has gone up more money, click the drop-down to see all these fees, and THEN you see you are charged for that option. They pin you into these corners where you have to choose to pay these extra hidden fees to keep everything you just completed or keep your money but your time is wasted. Horrible service!
Date published: 2023-04-16
Rated 5 out of 5 by from Easy Filing Very easy to file. I have used this product the past several years.
Date published: 2023-04-16
Rated 1 out of 5 by from I hate turbo tax terrible experience definitely the last time i use the product. Next year i will got to person to do my taxes. Its way faster and cheaper.
Date published: 2023-04-16
Rated 5 out of 5 by from Simple Tax Filing Step by step instructions are very easy. No issues.
Date published: 2023-04-16
Rated 1 out of 5 by from it worked BARELY got stuck on a capital gains issue, your worksheet wouldnt work on any browser. nad to get with tech support (kaylee) who was golden, but missing many of the resources she needed NOT HER FAULT COMPANY ISSUE. miscalculated vehicle expense so bad had to delete the vehicle. obvious programming error. missed the mis click on 1095a on review. very buggy compared to previous years. the capital gains 1099b section was almost unusable, i hape i dont get audited because of all the workarounds we had to do. even ended up doubling the capital gains forms, which wasnt obvious till after misfiling, the mystereously went away. will certainly consider another option next year. i am sure you will blame it on us, or the sun and the moon and the stars. very poor oroduct this year
Date published: 2023-04-16
Rated 5 out of 5 by from Always Make Taxes "easy" Taxes are definitely no fun but we've used TurboTax for YEARS and each year the self-help gets better and better. Still don't like doing taxes but at least with TurboTax it's less stressful.
Date published: 2023-04-16
Rated 5 out of 5 by from excellent Easy to used will recommend to friends. Turbo Tax is number 1
Date published: 2023-04-16
Rated 5 out of 5 by from Thank you! Asia was incredible in helping me navigate the software!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2419