TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 3 out of 5 by from PIN issue poorly handled Many of us need to enter an Identity Protection PIN. Turbotax does not prompt for this. When return is submitted, it is rejected. Figuring out how to fix the rejected return by entering the PIN is not obvious at all. Then all the steps to resubmit the return have to be repeated and it's not clear if the $$ owed will be remitted a second time. TurboTax is good. On this dimension, they can do MUCH better!
Date published: 2023-04-15
Rated 5 out of 5 by from Easy Peasy! Taxes are stressful, but with the online support, we was able to complete my somewhat complicated tax return without much anxiety at all. I appreciate knowing an e pert was available to support me and answer my questions.
Date published: 2023-04-15
Rated 5 out of 5 by from Very easy to use! An incredibly smooth experience. Easy to use and not time consuming. No confusion!
Date published: 2023-04-15
Rated 5 out of 5 by from Making taxes easier TuurboTax has been made submitting my taxes easier for years!!!
Date published: 2023-04-15
Rated 1 out of 5 by from Horrible company that ruins doing taxes They try to make it so that you cannot do taxes for free. They have bad marketing practices and predator-type practices.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is awesome Alia was fantastic! I had a issue that she helped me with in less than 5 min.
Date published: 2023-04-15
Rated 5 out of 5 by from It was my first time doing my own taxes! It was my first time doing my own taxes and it was so easy with Turbo Tax.
Date published: 2023-04-15
Rated 3 out of 5 by from Too Expensive Too expensive for very small investment income. I pay more than the income I make which is frustrating.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo tax was easy to use and not expensive I liked how easy it was to get through this and being able to send a picture of the W2.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax Keeps it clear & easy I have been using turbo tax for over a decade now. It seems to make doing taxes pretty clear and easy. I like that I can start it & stop if I get busy & come back to it another day when I have time. I can do it in my pajamas late one night or early another morning.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2390
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from PIN issue poorly handled Many of us need to enter an Identity Protection PIN. Turbotax does not prompt for this. When return is submitted, it is rejected. Figuring out how to fix the rejected return by entering the PIN is not obvious at all. Then all the steps to resubmit the return have to be repeated and it's not clear if the $$ owed will be remitted a second time. TurboTax is good. On this dimension, they can do MUCH better!
Date published: 2023-04-15
Rated 5 out of 5 by from Easy Peasy! Taxes are stressful, but with the online support, we was able to complete my somewhat complicated tax return without much anxiety at all. I appreciate knowing an e pert was available to support me and answer my questions.
Date published: 2023-04-15
Rated 5 out of 5 by from Very easy to use! An incredibly smooth experience. Easy to use and not time consuming. No confusion!
Date published: 2023-04-15
Rated 5 out of 5 by from Making taxes easier TuurboTax has been made submitting my taxes easier for years!!!
Date published: 2023-04-15
Rated 1 out of 5 by from Horrible company that ruins doing taxes They try to make it so that you cannot do taxes for free. They have bad marketing practices and predator-type practices.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is awesome Alia was fantastic! I had a issue that she helped me with in less than 5 min.
Date published: 2023-04-15
Rated 5 out of 5 by from It was my first time doing my own taxes! It was my first time doing my own taxes and it was so easy with Turbo Tax.
Date published: 2023-04-15
Rated 3 out of 5 by from Too Expensive Too expensive for very small investment income. I pay more than the income I make which is frustrating.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo tax was easy to use and not expensive I liked how easy it was to get through this and being able to send a picture of the W2.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax Keeps it clear & easy I have been using turbo tax for over a decade now. It seems to make doing taxes pretty clear and easy. I like that I can start it & stop if I get busy & come back to it another day when I have time. I can do it in my pajamas late one night or early another morning.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2390