TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 3 out of 5 by from Mediocre this year Iv used Turbo Tax for 20 plus years and Using Turbo Tax was much more difficult this year. Thinking about using a professional next year unless they clean up their act. It shouldn't be this difficult.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax Works No engagement with tax professional so I don't have anything to review about that. And that's that
Date published: 2023-04-16
Rated 2 out of 5 by from Bugs this year -- lots of redundant entries I had to enter a bunch of info twice this year. As I remember: (1) My K-1 had a K3 attached. I had to fill out most of the redundant entries on the K3 myself. (2) My address for my solar tax credit I entered. Then your software changed the solar address to my mailing address. I had to re-type the address. (3) When I entered my credit card info to pay for your software, you software changed the credit card number and expiration date to some other card I don't recognize. The transaction was declined. I had to re-type my credit card info and submit it again. (4) Your marketing pop-ups have become unreasonable and annoying, both in quantity and being made to look like important tax questions. I think your marketing pop-ups double or triple the amount of time it takes to do a return. Please simplify your software, like in past years. Thanks!
Date published: 2023-04-16
Rated 5 out of 5 by from Best thing ever! I should've used Turbo Tax a long time ago! Affordable, easy to navigate! I"m a fan. Look forward to using Turbo Tax from here on out
Date published: 2023-04-16
Rated 2 out of 5 by from Why was my State Tax Mis-calculated? Sorry, I am an accountant and I checked your numbers multiple times, but you miscalculated my CT State Tax based on the State Tax Tables. And it was not rounding. It was only a few dollars, but an automated service like yours should not make mistakes. How can you be trusted ?
Date published: 2023-04-16
Rated 5 out of 5 by from Glad I could ask a question and the pop up answer I did not get help from a person - only the automated pop ups
Date published: 2023-04-16
Rated 5 out of 5 by from They were patient with my lack of brain cells The whole process was easy until I didn't realize that the second payment button was for Federal taxes. Currie was awesome in walking me through it and then some. I appreciate her!
Date published: 2023-04-16
Rated 4 out of 5 by from TURBO TAZ I LIKE THE EASE OF USE, BUT WOULD LIKE IT LOT MORE IF THE TOTAL COST TO FILE AND RECIEVE MY REFUND WERE MUCH CLOSER TO $95.00
Date published: 2023-04-16
Rated 4 out of 5 by from I like Turbo Tax! I like Turbo Tax, is easy and friendly to work with.
Date published: 2023-04-16
Rated 1 out of 5 by from Overpriced and Forced to Pay for Upgraded Service I am super disappointed in TurboTax this year. I logged in and wasn't given the option of what product I wanted to buy, although I tried. I completed my taxes and was charged over $209 (Over $350 for total return) to do a simple return, which appeared to be the default for TurboTax. I even logged in and out multiple times hoping to get an option for what product I wanted to use. This seems unethical and I won't be using TT again.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2367
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Mediocre this year Iv used Turbo Tax for 20 plus years and Using Turbo Tax was much more difficult this year. Thinking about using a professional next year unless they clean up their act. It shouldn't be this difficult.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax Works No engagement with tax professional so I don't have anything to review about that. And that's that
Date published: 2023-04-16
Rated 2 out of 5 by from Bugs this year -- lots of redundant entries I had to enter a bunch of info twice this year. As I remember: (1) My K-1 had a K3 attached. I had to fill out most of the redundant entries on the K3 myself. (2) My address for my solar tax credit I entered. Then your software changed the solar address to my mailing address. I had to re-type the address. (3) When I entered my credit card info to pay for your software, you software changed the credit card number and expiration date to some other card I don't recognize. The transaction was declined. I had to re-type my credit card info and submit it again. (4) Your marketing pop-ups have become unreasonable and annoying, both in quantity and being made to look like important tax questions. I think your marketing pop-ups double or triple the amount of time it takes to do a return. Please simplify your software, like in past years. Thanks!
Date published: 2023-04-16
Rated 5 out of 5 by from Best thing ever! I should've used Turbo Tax a long time ago! Affordable, easy to navigate! I"m a fan. Look forward to using Turbo Tax from here on out
Date published: 2023-04-16
Rated 2 out of 5 by from Why was my State Tax Mis-calculated? Sorry, I am an accountant and I checked your numbers multiple times, but you miscalculated my CT State Tax based on the State Tax Tables. And it was not rounding. It was only a few dollars, but an automated service like yours should not make mistakes. How can you be trusted ?
Date published: 2023-04-16
Rated 5 out of 5 by from Glad I could ask a question and the pop up answer I did not get help from a person - only the automated pop ups
Date published: 2023-04-16
Rated 5 out of 5 by from They were patient with my lack of brain cells The whole process was easy until I didn't realize that the second payment button was for Federal taxes. Currie was awesome in walking me through it and then some. I appreciate her!
Date published: 2023-04-16
Rated 4 out of 5 by from TURBO TAZ I LIKE THE EASE OF USE, BUT WOULD LIKE IT LOT MORE IF THE TOTAL COST TO FILE AND RECIEVE MY REFUND WERE MUCH CLOSER TO $95.00
Date published: 2023-04-16
Rated 4 out of 5 by from I like Turbo Tax! I like Turbo Tax, is easy and friendly to work with.
Date published: 2023-04-16
Rated 1 out of 5 by from Overpriced and Forced to Pay for Upgraded Service I am super disappointed in TurboTax this year. I logged in and wasn't given the option of what product I wanted to buy, although I tried. I completed my taxes and was charged over $209 (Over $350 for total return) to do a simple return, which appeared to be the default for TurboTax. I even logged in and out multiple times hoping to get an option for what product I wanted to use. This seems unethical and I won't be using TT again.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2367