TURBO TAX CUSTOMER REVIEWS

TurboTax Live Deluxe Reviews

TurboTax Live Deluxe is an online tax preparation that connects you with real CPAs and EAs on demand to maximize your tax deductions and credits. They’ll review your return line by line, sign it and guarantee it’s done right, for
100% confidence.

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Own a business
Student
Rated 5 out of 5 by from Great job!!! Always a pleasant experience!!! Very seamless and efficient.
Date published: 2021-02-24
Rated 5 out of 5 by from So Easy and Fast Been using turbo tax for 8 years always ez and confident to return.
Date published: 2021-02-24
Rated 5 out of 5 by from Excellent product Its hard to get to an expert that can help with foreign matters, but fine when you do
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax easy to use As usual, the instructions were very clear and it was easy to use. Having saved last year's data was especially helpful
Date published: 2021-02-24
Rated 1 out of 5 by from Worst experience with TurboTax by far Every year I use this system and have no problems with it and can submit my refund without any issues. This time I was having trouble moving forward to another page so I purchased the most expensive package that included live agent assistance. I spoke with them 4 times via messenger and over the phone. I even apparent specialists and not one fixed the issue. They would disconnect assuring me it would be resolved but I would still stay stuck there. One person advised me to go through each individual stocks/sales I did and if I still had trouble to message with them again. There was roughly 51 of them! I ended up figuring out the issue on my own which was not what any of them had suggested. At the very end I downgraded my package because I couldn't fathom paying for assistance that wasn't provided to me.
Date published: 2021-02-24
Rated 1 out of 5 by from not happy There were blank forms added that had no purpose, yet I couldn't file without adding information that did not exist. Your extra charges for e-filling the state were ridicules. I will not be using Turbotax next year.
Date published: 2021-02-24
Rated 5 out of 5 by from I use the free Turbo Tax Edition annually I’ve had great success filing since 2012 as a Student
Date published: 2021-02-24
Rated 5 out of 5 by from awesome Easy software to use, had no real problems. Did run into 1 thing and the customer service chat was great.
Date published: 2021-02-24
Rated 1 out of 5 by from Will not use again, will not recommend. Was told I would need W2c as we deferred social security. WE DID NOT. I wiped out return and started over to see if that would go away. I spoke with our HR people several times. Was not able to get any response from you until I went to file. At that point I was just told it is a glitch. I paid for a service that created WAY more work. I have used you for several years. If you have a glitch you should have emailed repeat customers to let us know of the glitch. You email us prior to the start of taxes many, many times. Terribly disappointed!!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy, Accurate, and Professional I requested a review from a tax professional. I received a very thorough review from Jeff (pardon me if I have the name wrong). He answered my question specifically and gave me very helpful advice. After speaking with Jeff, I was comfortable enough to proceed with filing my taxes.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 236
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great job!!! Always a pleasant experience!!! Very seamless and efficient.
Date published: 2021-02-24
Rated 5 out of 5 by from So Easy and Fast Been using turbo tax for 8 years always ez and confident to return.
Date published: 2021-02-24
Rated 5 out of 5 by from Excellent product Its hard to get to an expert that can help with foreign matters, but fine when you do
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax easy to use As usual, the instructions were very clear and it was easy to use. Having saved last year's data was especially helpful
Date published: 2021-02-24
Rated 1 out of 5 by from Worst experience with TurboTax by far Every year I use this system and have no problems with it and can submit my refund without any issues. This time I was having trouble moving forward to another page so I purchased the most expensive package that included live agent assistance. I spoke with them 4 times via messenger and over the phone. I even apparent specialists and not one fixed the issue. They would disconnect assuring me it would be resolved but I would still stay stuck there. One person advised me to go through each individual stocks/sales I did and if I still had trouble to message with them again. There was roughly 51 of them! I ended up figuring out the issue on my own which was not what any of them had suggested. At the very end I downgraded my package because I couldn't fathom paying for assistance that wasn't provided to me.
Date published: 2021-02-24
Rated 1 out of 5 by from not happy There were blank forms added that had no purpose, yet I couldn't file without adding information that did not exist. Your extra charges for e-filling the state were ridicules. I will not be using Turbotax next year.
Date published: 2021-02-24
Rated 5 out of 5 by from I use the free Turbo Tax Edition annually I’ve had great success filing since 2012 as a Student
Date published: 2021-02-24
Rated 5 out of 5 by from awesome Easy software to use, had no real problems. Did run into 1 thing and the customer service chat was great.
Date published: 2021-02-24
Rated 1 out of 5 by from Will not use again, will not recommend. Was told I would need W2c as we deferred social security. WE DID NOT. I wiped out return and started over to see if that would go away. I spoke with our HR people several times. Was not able to get any response from you until I went to file. At that point I was just told it is a glitch. I paid for a service that created WAY more work. I have used you for several years. If you have a glitch you should have emailed repeat customers to let us know of the glitch. You email us prior to the start of taxes many, many times. Terribly disappointed!!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy, Accurate, and Professional I requested a review from a tax professional. I received a very thorough review from Jeff (pardon me if I have the name wrong). He answered my question specifically and gave me very helpful advice. After speaking with Jeff, I was comfortable enough to proceed with filing my taxes.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 236