TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Deluxe Reviews
Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.
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Rated 3 out of 5 by
MissyB76 from
FRUSTERATED & Going back to my tax professional
30+ years of filing taxes and this was the first time we have been eligible to file without our business so we thought we would save $ money doing it ourselves. Unfortunately, there was nothing simple about it. Even the explanations are in accountant speak most of the time requiring me to Google the meanings myself. And several of the items had no explanation at all. Unfortunately, we purchased 2 years worth at the same time so we have to do it all again now. We will be spending a little bit more and going to an actual tax professional from now on! Additionally, the Audit protection we tried to purchase said its unavailable (which was the main reason for choosing TurboTax over the others) so now that was a waste of our time and money.
Date published: 2023-04-16
Rated 1 out of 5 by
JaviHatesTurboTax from
I FRICKING HATE TURBOTAX
I HAVE FILED MANY TIMES WITH TURBOTAX AND YOU DONT HAVE ME ON RECORD! YOUR APP LOCKED ME OUT OF MY ACCOUNT SO I COULDN'T LOG IN SO I HAD TO MAKE A NEW ACCOUNT LAST YEAR AND NOW I'M NOT EVEN IN YOUR SYSTEM AT ALL. SO THIS WILL BE THE LAST YEAR I USE TURBOTAX
Date published: 2023-04-16
Rated 5 out of 5 by
Hammoreh from
TurboTax is Terrific for Taxes
Grateful for the expertise of Oscar, who helped tremendously in clarifying my semi-complex tax filings. He was patient, he asked pertinent questions to understand my situation, and then fully understanding helped in the way a true expert should. Joi B, on the other hand, was a colossal nightmare. She came on the chat, took inordinate time "reviewing" without delving into my situation, and then came back and abruptly quit / left the chat. (I have the screenshot of the interaction to prove it.) If you should encounter Joi B, QUIT! Hopefully you'll luck out and get Oscar instead.
Date published: 2023-04-16
Rated 5 out of 5 by
Reva01 from
I absolutely love Turbo Tax!
I used the side explanations you provided and they were very helpful. Most of my questions were answered to my satisfaction.
Date published: 2023-04-16
Rated 5 out of 5 by
Slacker65 from
Turbo Tax is Awesome!
Love this product! Quick, accurate and easy to use!
Date published: 2023-04-16
Rated 3 out of 5 by
son house from
it was great until we had to e-file
it took us 2 hours to e-file. there was a $25 e-file fee for maryland. it took an hour to get pass that screen. i don't understand why there is a fee. all web pages and computer applications are getting way to complicated.
Date published: 2023-04-16
Rated 4 out of 5 by
Choose Not to Reveal from
They didn't reveal cost to itemize
You should let clients know in advance the itemization cost vs fee for simple filing.
Date published: 2023-04-16
Rated 3 out of 5 by
middleofnowhereixonia from
Turbo Tax is okay
I think with rental property income that has not changed over the years, the program just makes it hard to do.
Date published: 2023-04-16
Rated 4 out of 5 by
dififculttofilethisyear from
Turbo Tax
I have had major dificulties trying to efile my return...keeps wanting me to pay for Audit protectio and state efiling fees over and over and over again, and will not allow me to file my return....frustrating!!!
Date published: 2023-04-16
Rated 5 out of 5 by
RtdCinnamon from
Great Product
I love Turbo tax, but it seemed to take longer this year to complete the return. Fixing some of the errors was more difficult, as such a tiny part of the page is shown that it was tough to figure which information needed fixing, especially when there was more than one form submitted with the same number. e.g.: 1099
All TurboTax® Offerings Reviews - Page 2261
Date published: 2023-04-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
MissyB76 from
FRUSTERATED & Going back to my tax professional
30+ years of filing taxes and this was the first time we have been eligible to file without our business so we thought we would save $ money doing it ourselves. Unfortunately, there was nothing simple about it. Even the explanations are in accountant speak most of the time requiring me to Google the meanings myself. And several of the items had no explanation at all. Unfortunately, we purchased 2 years worth at the same time so we have to do it all again now. We will be spending a little bit more and going to an actual tax professional from now on! Additionally, the Audit protection we tried to purchase said its unavailable (which was the main reason for choosing TurboTax over the others) so now that was a waste of our time and money.
Date published: 2023-04-16
Rated 1 out of 5 by
JaviHatesTurboTax from
I FRICKING HATE TURBOTAX
I HAVE FILED MANY TIMES WITH TURBOTAX AND YOU DONT HAVE ME ON RECORD! YOUR APP LOCKED ME OUT OF MY ACCOUNT SO I COULDN'T LOG IN SO I HAD TO MAKE A NEW ACCOUNT LAST YEAR AND NOW I'M NOT EVEN IN YOUR SYSTEM AT ALL. SO THIS WILL BE THE LAST YEAR I USE TURBOTAX
Date published: 2023-04-16
Rated 5 out of 5 by
Hammoreh from
TurboTax is Terrific for Taxes
Grateful for the expertise of Oscar, who helped tremendously in clarifying my semi-complex tax filings. He was patient, he asked pertinent questions to understand my situation, and then fully understanding helped in the way a true expert should. Joi B, on the other hand, was a colossal nightmare. She came on the chat, took inordinate time "reviewing" without delving into my situation, and then came back and abruptly quit / left the chat. (I have the screenshot of the interaction to prove it.) If you should encounter Joi B, QUIT! Hopefully you'll luck out and get Oscar instead.
Date published: 2023-04-16
Rated 5 out of 5 by
Reva01 from
I absolutely love Turbo Tax!
I used the side explanations you provided and they were very helpful. Most of my questions were answered to my satisfaction.
Date published: 2023-04-16
Rated 5 out of 5 by
Slacker65 from
Turbo Tax is Awesome!
Love this product! Quick, accurate and easy to use!
Date published: 2023-04-16
Rated 3 out of 5 by
son house from
it was great until we had to e-file
it took us 2 hours to e-file. there was a $25 e-file fee for maryland. it took an hour to get pass that screen. i don't understand why there is a fee. all web pages and computer applications are getting way to complicated.
Date published: 2023-04-16
Rated 4 out of 5 by
Choose Not to Reveal from
They didn't reveal cost to itemize
You should let clients know in advance the itemization cost vs fee for simple filing.
Date published: 2023-04-16
Rated 3 out of 5 by
middleofnowhereixonia from
Turbo Tax is okay
I think with rental property income that has not changed over the years, the program just makes it hard to do.
Date published: 2023-04-16
Rated 4 out of 5 by
dififculttofilethisyear from
Turbo Tax
I have had major dificulties trying to efile my return...keeps wanting me to pay for Audit protectio and state efiling fees over and over and over again, and will not allow me to file my return....frustrating!!!
Date published: 2023-04-16
Rated 5 out of 5 by
RtdCinnamon from
Great Product
I love Turbo tax, but it seemed to take longer this year to complete the return. Fixing some of the errors was more difficult, as such a tiny part of the page is shown that it was tough to figure which information needed fixing, especially when there was more than one form submitted with the same number. e.g.: 1099
All TurboTax® Offerings Reviews - Page 2261
Date published: 2023-04-16