TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 3 out of 5 by from data entry is too cutesy with old interfaces I have been using TurboTax for years and it is disappointing to see that they are not making better use of computer-based web interfaces. check box, next screen, click one spot, next screen, see a summary, click again.... inefficient and the design gets in the way of data validation. For example, It takes 7 clicks and 7 pages to enter one field of data for a 1099-INT. Or, while they can import data from some financial institutions, you have to double-check it for errors. The screens for doing that break your data into pages with no sorting capability. In one case I had 163 lines of data to check and the TurboTax default order was completely random (not alphabetized, not date sorted, just chaos). On top of that, their data import had errors whenever the company name had an ampersand (&) in the text, causing truncation.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is excellent tool for tax return excellent tax return tool and extremely easy to use and save money!
Date published: 2023-04-16
Rated 2 out of 5 by from Not great Added the same dependent twice, causing me to spend hours more and I hate being interrupted to upsell. Ask once and be done.
Date published: 2023-04-16
Rated 4 out of 5 by from Convenient and Good Approach Works well, generally explains terms well. This year, it was annoying how many times it tried to up-sell me on the various options they have. Once or twice is fine but everytime I came back to my return, they made me click through 3-4 pages of them trying to sell me there extra services. The online price was much higher than what I have previously paid at Costco.
Date published: 2023-04-16
Rated 4 out of 5 by from Taxes Aren't Fun Wish it was easierrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is great Thankful for all the information that Turbo Tax helps you to find and always having an agent on stand by is nice.
Date published: 2023-04-16
Rated 5 out of 5 by from 6th year 6th year of filling out my taxes on my own with this great program!
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax is pretty good. Excellent experience. Just seems a bit of a challenge with adding the 1099-G forms. Specifically, the ones for State Refund.
Date published: 2023-04-16
Rated 1 out of 5 by from bad this year in 2022 wouldn't let me file my OK state tax return because it kept saying there was an error with it, and there wasn't.......and then it wouldn't let me e-file my IRS tax return separately.
Date published: 2023-04-16
Rated 5 out of 5 by from It's great! TurboTax was great, my dad said it was easy since he did it for me:)
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2240
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from data entry is too cutesy with old interfaces I have been using TurboTax for years and it is disappointing to see that they are not making better use of computer-based web interfaces. check box, next screen, click one spot, next screen, see a summary, click again.... inefficient and the design gets in the way of data validation. For example, It takes 7 clicks and 7 pages to enter one field of data for a 1099-INT. Or, while they can import data from some financial institutions, you have to double-check it for errors. The screens for doing that break your data into pages with no sorting capability. In one case I had 163 lines of data to check and the TurboTax default order was completely random (not alphabetized, not date sorted, just chaos). On top of that, their data import had errors whenever the company name had an ampersand (&) in the text, causing truncation.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is excellent tool for tax return excellent tax return tool and extremely easy to use and save money!
Date published: 2023-04-16
Rated 2 out of 5 by from Not great Added the same dependent twice, causing me to spend hours more and I hate being interrupted to upsell. Ask once and be done.
Date published: 2023-04-16
Rated 4 out of 5 by from Convenient and Good Approach Works well, generally explains terms well. This year, it was annoying how many times it tried to up-sell me on the various options they have. Once or twice is fine but everytime I came back to my return, they made me click through 3-4 pages of them trying to sell me there extra services. The online price was much higher than what I have previously paid at Costco.
Date published: 2023-04-16
Rated 4 out of 5 by from Taxes Aren't Fun Wish it was easierrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is great Thankful for all the information that Turbo Tax helps you to find and always having an agent on stand by is nice.
Date published: 2023-04-16
Rated 5 out of 5 by from 6th year 6th year of filling out my taxes on my own with this great program!
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax is pretty good. Excellent experience. Just seems a bit of a challenge with adding the 1099-G forms. Specifically, the ones for State Refund.
Date published: 2023-04-16
Rated 1 out of 5 by from bad this year in 2022 wouldn't let me file my OK state tax return because it kept saying there was an error with it, and there wasn't.......and then it wouldn't let me e-file my IRS tax return separately.
Date published: 2023-04-16
Rated 5 out of 5 by from It's great! TurboTax was great, my dad said it was easy since he did it for me:)
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2240