TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Deluxe Reviews
Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.
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Rated 5 out of 5 by
HJMT from
Turbo Tax is the only way to go!
Very efficient process and the expert I talked to was awesome! The hardest part was choosing a nickname for my review....
Date published: 2023-04-16
Rated 5 out of 5 by
B Carfield from
Turbo Tax is Great
I have used Tubo Tax for 10 plus years and it gets easier each year.
Date published: 2023-04-16
Rated 5 out of 5 by
Pjanejr from
Another year with the Best Tax preparer!
I've been using Turbo Tax for 4 years now and this year ran into a snag. No worries! I signed on for help and Tiffany came to my rescue! Thanks to her I was able to figure out which boxes I was missing and was able to finish my taxes on time.
Date published: 2023-04-16
Rated 2 out of 5 by
EthicsAThingofthePast from
Used to Like TurboTax...not anymore
I have used TurboTax for years. I have always used the edition without live expert help bc I don't need it. I did not select Turbotax Premier Live but TurboTax decided to try to charge me for it anyway. When I contacted customer support (Nathan W.) I was told that I would have to downgrade and re-enter all my information. I politely told him that i would never have signed up for the live edition as I don't need it due to my law background. He became very rude, accused me of making false statements (what customer service agent does that???). It's such an unacceptable response by a customer service person. I hope you retrain Nathan W. i never needed or used the live expert help. The way he implied that I was a liar was so unprofessional. If this is what you teach is acceptable for your CS agents to say, then maybe you need to revamp your CS leadership team.
Date published: 2023-04-16
Rated 5 out of 5 by
23MLG from
Better than our in-person tax filing experiences..
Straightforward, good links to additional info and explanations, and efficient filing experience.
Date published: 2023-04-16
Rated 5 out of 5 by
JP Horst from
Solid Tax Prep Program
I've been utilizing Turbo Tax as long as it's been around. While it has changed / improved over that time, it remains a solid Tax Prep Program!
Date published: 2023-04-16
Rated 5 out of 5 by
PULJSXTAXES from
excellent customer support - EXCELLENT !!!!
i called multiple times with various concerns and issues filing my taxes using TurboTax. The staff was very responsive,well versed and trained in helping me out with all my issues !
Date published: 2023-04-16
Rated 5 out of 5 by
Alan1975 from
easy to fill
i dont really have to worry about anything with turbo tax, i love that i dont have to carry a folder around with documents .. They can pull all my report :)
Date published: 2023-04-16
Rated 5 out of 5 by
Coach Michael Travels from
Turbo Tax Easy as Pie
The assistance your receive, makes it easy for file your income tax with Turbo Tax
Date published: 2023-04-16
Rated 5 out of 5 by
JMTran from
Very easy
It's pricy but worth it in my opinion. As a small business owner I want to make sure I am getting every deduction. I feel confident I'm getting my maximum return.
All TurboTax® Offerings Reviews - Page 2202
Date published: 2023-04-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
HJMT from
Turbo Tax is the only way to go!
Very efficient process and the expert I talked to was awesome! The hardest part was choosing a nickname for my review....
Date published: 2023-04-16
Rated 5 out of 5 by
B Carfield from
Turbo Tax is Great
I have used Tubo Tax for 10 plus years and it gets easier each year.
Date published: 2023-04-16
Rated 5 out of 5 by
Pjanejr from
Another year with the Best Tax preparer!
I've been using Turbo Tax for 4 years now and this year ran into a snag. No worries! I signed on for help and Tiffany came to my rescue! Thanks to her I was able to figure out which boxes I was missing and was able to finish my taxes on time.
Date published: 2023-04-16
Rated 2 out of 5 by
EthicsAThingofthePast from
Used to Like TurboTax...not anymore
I have used TurboTax for years. I have always used the edition without live expert help bc I don't need it. I did not select Turbotax Premier Live but TurboTax decided to try to charge me for it anyway. When I contacted customer support (Nathan W.) I was told that I would have to downgrade and re-enter all my information. I politely told him that i would never have signed up for the live edition as I don't need it due to my law background. He became very rude, accused me of making false statements (what customer service agent does that???). It's such an unacceptable response by a customer service person. I hope you retrain Nathan W. i never needed or used the live expert help. The way he implied that I was a liar was so unprofessional. If this is what you teach is acceptable for your CS agents to say, then maybe you need to revamp your CS leadership team.
Date published: 2023-04-16
Rated 5 out of 5 by
23MLG from
Better than our in-person tax filing experiences..
Straightforward, good links to additional info and explanations, and efficient filing experience.
Date published: 2023-04-16
Rated 5 out of 5 by
JP Horst from
Solid Tax Prep Program
I've been utilizing Turbo Tax as long as it's been around. While it has changed / improved over that time, it remains a solid Tax Prep Program!
Date published: 2023-04-16
Rated 5 out of 5 by
PULJSXTAXES from
excellent customer support - EXCELLENT !!!!
i called multiple times with various concerns and issues filing my taxes using TurboTax. The staff was very responsive,well versed and trained in helping me out with all my issues !
Date published: 2023-04-16
Rated 5 out of 5 by
Alan1975 from
easy to fill
i dont really have to worry about anything with turbo tax, i love that i dont have to carry a folder around with documents .. They can pull all my report :)
Date published: 2023-04-16
Rated 5 out of 5 by
Coach Michael Travels from
Turbo Tax Easy as Pie
The assistance your receive, makes it easy for file your income tax with Turbo Tax
Date published: 2023-04-16
Rated 5 out of 5 by
JMTran from
Very easy
It's pricy but worth it in my opinion. As a small business owner I want to make sure I am getting every deduction. I feel confident I'm getting my maximum return.
All TurboTax® Offerings Reviews - Page 2202
Date published: 2023-04-16