TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Deluxe Reviews
Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.
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TurboTax Live Full Service
Rated 1 out of 5 by
EMDBoo from
Does not maintain product selection between logins
I originally filled out Turbo Tax premium, but after not using any of the premium services, I decided to switch to Deluxe. Unfortunately, this meant I needed to reset all the information I had submit. While frustrating, I again entered all my tax details using the Deluxe product... When logging in a few days later to submit my taxes, Turbo Tax showed the product used as "Premium". To avoid filling my details a third time, I decided to submit and pay the higher amount, despite this not being the product I selected and not using any of the Premium services. I've used Turbo Tax for years and the product itself is fair, but this was a very poor experience of 1) resubmitting the same information even though I had not used premium products and 2) Turbo Tax not saving my product selection to charge a higher amount
Date published: 2023-04-16
Rated 3 out of 5 by
Wolfkw from
Great service but a little high priced
The service is easy to use once you get used to it and how to navigate between certain areas. Federal and State tax filing fees are separate though for the service so it is expensive to file (over $100).
Date published: 2023-04-16
Rated 5 out of 5 by
Karen SP from
TurboTax makes doing taxes bearable
Taxes are such a chore, Turbo Tax makes it as easy as possible, asking questions and walking you through it step by step. Also, once you have all your information in it in Year 1, the following years are even easier.
Date published: 2023-04-16
Rated 5 out of 5 by
Black Larry from
great
Turbotax was very helpful. I'll recommend a friend as well. Thanks
Date published: 2023-04-16
Rated 5 out of 5 by
Already used this from
Great format. easy to use and help I always there
Easy to follow. Questions were answered clearly. Good product.
Date published: 2023-04-16
Rated 5 out of 5 by
SJY81197 from
Turbo Tax is great to use and easy to follow
Very helpful and answers all my questions making it easy to file my taxes
Date published: 2023-04-16
Rated 5 out of 5 by
mcl ken from
Doable
Makes self preps doable, walks through any tax aspect necessary to file.
Date published: 2023-04-16
Rated 5 out of 5 by
Amy 309 from
Use it every year
I get all the help I need and every year my returns are accurate and complete. I like the peace of mind of knowing all the support is there when I need it.
Date published: 2023-04-16
Rated 5 out of 5 by
Micki19 from
TurboTax is good
Turbo Tax is good but it takes to much time to fill for a casual guy
Date published: 2023-04-16
Rated 2 out of 5 by
REB0521 from
Changes aren't improvements but price climbs
I am coming to dislike this software more each year. Have been using it for years and years and it seems that the flexibility and intuitiveness decreases each year while charges sky rocket. I will be spending time researching alternatives for the 2023 tax filing.
All TurboTax® Offerings Reviews - Page 2187
Date published: 2023-04-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
EMDBoo from
Does not maintain product selection between logins
I originally filled out Turbo Tax premium, but after not using any of the premium services, I decided to switch to Deluxe. Unfortunately, this meant I needed to reset all the information I had submit. While frustrating, I again entered all my tax details using the Deluxe product... When logging in a few days later to submit my taxes, Turbo Tax showed the product used as "Premium". To avoid filling my details a third time, I decided to submit and pay the higher amount, despite this not being the product I selected and not using any of the Premium services. I've used Turbo Tax for years and the product itself is fair, but this was a very poor experience of 1) resubmitting the same information even though I had not used premium products and 2) Turbo Tax not saving my product selection to charge a higher amount
Date published: 2023-04-16
Rated 3 out of 5 by
Wolfkw from
Great service but a little high priced
The service is easy to use once you get used to it and how to navigate between certain areas. Federal and State tax filing fees are separate though for the service so it is expensive to file (over $100).
Date published: 2023-04-16
Rated 5 out of 5 by
Karen SP from
TurboTax makes doing taxes bearable
Taxes are such a chore, Turbo Tax makes it as easy as possible, asking questions and walking you through it step by step. Also, once you have all your information in it in Year 1, the following years are even easier.
Date published: 2023-04-16
Rated 5 out of 5 by
Black Larry from
great
Turbotax was very helpful. I'll recommend a friend as well. Thanks
Date published: 2023-04-16
Rated 5 out of 5 by
Already used this from
Great format. easy to use and help I always there
Easy to follow. Questions were answered clearly. Good product.
Date published: 2023-04-16
Rated 5 out of 5 by
SJY81197 from
Turbo Tax is great to use and easy to follow
Very helpful and answers all my questions making it easy to file my taxes
Date published: 2023-04-16
Rated 5 out of 5 by
mcl ken from
Doable
Makes self preps doable, walks through any tax aspect necessary to file.
Date published: 2023-04-16
Rated 5 out of 5 by
Amy 309 from
Use it every year
I get all the help I need and every year my returns are accurate and complete. I like the peace of mind of knowing all the support is there when I need it.
Date published: 2023-04-16
Rated 5 out of 5 by
Micki19 from
TurboTax is good
Turbo Tax is good but it takes to much time to fill for a casual guy
Date published: 2023-04-16
Rated 2 out of 5 by
REB0521 from
Changes aren't improvements but price climbs
I am coming to dislike this software more each year. Have been using it for years and years and it seems that the flexibility and intuitiveness decreases each year while charges sky rocket. I will be spending time researching alternatives for the 2023 tax filing.
All TurboTax® Offerings Reviews - Page 2187
Date published: 2023-04-16