TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Turbo Tax is Great It's great that you guide me through everything and ask all of the questions so I don't miss anything.
Date published: 2023-04-16
Rated 2 out of 5 by from Not user friendly - need better quality assurance 1. Cannot run these two TurboTax products on same computer: TurboTax Business for LLC and TurboTax Home and Business for personal and freelance consulting (1099 not through LLC) 2. Poorly worded questions (e.g., beginning capital balance versus capital balance at beginning of year; the way phrased is ambiguous - what was the member's investment when the company was started? or what was their portion of capital at beginning of the year?) 3. Cyclic review at the end. The software continually requests a second review, even after clicking "Review Again" multiple times. 4. Saving PDF requires you to use the folder where the .tax2022 file is, so why not just force the user to use that folder instead of requesting the user select a folder, only for any folder selected, except the one where the .tax2022 file is, leads to "cannot save file" error. 5. Fails to copy same information. The personal TurboTax copies numbers from one form to the next ... in most cases. With Business, I found I had to write numbers down, because often the software didn't copy the number (e.g., profit from normal operations) or entered the wrong number as I transitioned forms.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax Makes Filing Bearable I'm glad I had Turbo Tax! We were running late this year and we made the deadline for filing with a day or two to spare.
Date published: 2023-04-16
Rated 1 out of 5 by from What a pain This is my 8th year with Turbotax. They have never been successful at e-filing for me. This year, because I uploaded photos of my W-2s they claimed they would be able to. I gave exactly the info they asked for, and repeatedly. My state and Feds rejected the filing. I have wasted at least an additional hour over mailing my returns with checks. The people you speak with seems helpful , but in the end there was little real help I received to aid me with my returns, meaning I pain a lot more money that was necessary. They don't maintain your old returns so if you have to reference them they can't see them and can't help. You have to look it up and give the information. I'm looking for another service next year.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax is helpful. It was very easy to file with TurboTax. I will use it again.
Date published: 2023-04-16
Rated 1 out of 5 by from Poor experience many questions unanswered by tool There were around 10 times that there were pages in the tool that required me to fill out data with no explanation of what the data I was entering was. In addition the tool broke several times through out the process requiring. me to get on a call with help and spend time waiting on hold
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is a big help Everyone should be able to do their own taxes. Turbo Tax is a big help in getting that done.
Date published: 2023-04-16
Rated 5 out of 5 by from TT is easy and fast Great experience using TT this year and got a nice refund. I will use it again next year!
Date published: 2023-04-16
Rated 5 out of 5 by from Couldn't be easier If you have to file taxes, there is no better way to do so than with TurboTax. It is easy, fast and has been very reliable for the many years I've used it.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax Makes Everything Clear I really like the refund/amount owed tracker at the top of the screen. It helps me see what situations impact my amounts and by how much - in REAL time. I use it to model multiple situations for retirement contributions. Thanks TurboTax!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2147
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Great It's great that you guide me through everything and ask all of the questions so I don't miss anything.
Date published: 2023-04-16
Rated 2 out of 5 by from Not user friendly - need better quality assurance 1. Cannot run these two TurboTax products on same computer: TurboTax Business for LLC and TurboTax Home and Business for personal and freelance consulting (1099 not through LLC) 2. Poorly worded questions (e.g., beginning capital balance versus capital balance at beginning of year; the way phrased is ambiguous - what was the member's investment when the company was started? or what was their portion of capital at beginning of the year?) 3. Cyclic review at the end. The software continually requests a second review, even after clicking "Review Again" multiple times. 4. Saving PDF requires you to use the folder where the .tax2022 file is, so why not just force the user to use that folder instead of requesting the user select a folder, only for any folder selected, except the one where the .tax2022 file is, leads to "cannot save file" error. 5. Fails to copy same information. The personal TurboTax copies numbers from one form to the next ... in most cases. With Business, I found I had to write numbers down, because often the software didn't copy the number (e.g., profit from normal operations) or entered the wrong number as I transitioned forms.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax Makes Filing Bearable I'm glad I had Turbo Tax! We were running late this year and we made the deadline for filing with a day or two to spare.
Date published: 2023-04-16
Rated 1 out of 5 by from What a pain This is my 8th year with Turbotax. They have never been successful at e-filing for me. This year, because I uploaded photos of my W-2s they claimed they would be able to. I gave exactly the info they asked for, and repeatedly. My state and Feds rejected the filing. I have wasted at least an additional hour over mailing my returns with checks. The people you speak with seems helpful , but in the end there was little real help I received to aid me with my returns, meaning I pain a lot more money that was necessary. They don't maintain your old returns so if you have to reference them they can't see them and can't help. You have to look it up and give the information. I'm looking for another service next year.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax is helpful. It was very easy to file with TurboTax. I will use it again.
Date published: 2023-04-16
Rated 1 out of 5 by from Poor experience many questions unanswered by tool There were around 10 times that there were pages in the tool that required me to fill out data with no explanation of what the data I was entering was. In addition the tool broke several times through out the process requiring. me to get on a call with help and spend time waiting on hold
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is a big help Everyone should be able to do their own taxes. Turbo Tax is a big help in getting that done.
Date published: 2023-04-16
Rated 5 out of 5 by from TT is easy and fast Great experience using TT this year and got a nice refund. I will use it again next year!
Date published: 2023-04-16
Rated 5 out of 5 by from Couldn't be easier If you have to file taxes, there is no better way to do so than with TurboTax. It is easy, fast and has been very reliable for the many years I've used it.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax Makes Everything Clear I really like the refund/amount owed tracker at the top of the screen. It helps me see what situations impact my amounts and by how much - in REAL time. I use it to model multiple situations for retirement contributions. Thanks TurboTax!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2147