TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Turbo Tax makes filing easy! We have used turbo tax for over 10 years! If is always quick easy and efficient. They even made it super easy when we added our own business
Date published: 2023-04-16
Rated 2 out of 5 by from Much harder to file now than ever I assume the "product strategy" is to make TurboTax harder to use as a way of filing without paying for premium assistance, so people will buy your premium services. It's incredibly disappointing and never took me 2+ hours to file for my very simple and common household situation until this year.
Date published: 2023-04-16
Rated 5 out of 5 by from 2022 taxes This years turbo tax was easier than last years. I like the update.
Date published: 2023-04-16
Rated 5 out of 5 by from awesome software The site was easy to use and I was able to find everything I needed.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax is GREAT!!!! This app is good and easy to use! It does not matter what level is your tax preparation level!! Customer Representative is very helpful and call back is also good!
Date published: 2023-04-16
Rated 5 out of 5 by from Melissa was awesome and helpful The chat feature helped me finish my return within a few minutes.
Date published: 2023-04-16
Rated 1 out of 5 by from Hidden fees EVERYWHERE! I don't know how Turbotax gets away with all these hidden fees. They don't tell you a service has a cost until AFTER you select it, and it pops up later down the line. An example is how it's an additional $64 to file both Federal and State taxes AFTER you have gone through everything and entered all of your information. That should have been at the beginning before I even started. And then is was an extra $30 plus dollars to pay Turbotax directly from my federal refund, but they don't tell you that when you have that option to choose, they tell you that AFTER you select it, and then at the very end, when you're about to file and submit, you notice your Turbotax payment has gone up more money, click the drop-down to see all these fees, and THEN you see you are charged for that option. They pin you into these corners where you have to choose to pay these extra hidden fees to keep everything you just completed or keep your money but your time is wasted. Horrible service!
Date published: 2023-04-16
Rated 5 out of 5 by from Easy Filing Very easy to file. I have used this product the past several years.
Date published: 2023-04-16
Rated 1 out of 5 by from I hate turbo tax terrible experience definitely the last time i use the product. Next year i will got to person to do my taxes. Its way faster and cheaper.
Date published: 2023-04-16
Rated 5 out of 5 by from Simple Tax Filing Step by step instructions are very easy. No issues.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2019
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax makes filing easy! We have used turbo tax for over 10 years! If is always quick easy and efficient. They even made it super easy when we added our own business
Date published: 2023-04-16
Rated 2 out of 5 by from Much harder to file now than ever I assume the "product strategy" is to make TurboTax harder to use as a way of filing without paying for premium assistance, so people will buy your premium services. It's incredibly disappointing and never took me 2+ hours to file for my very simple and common household situation until this year.
Date published: 2023-04-16
Rated 5 out of 5 by from 2022 taxes This years turbo tax was easier than last years. I like the update.
Date published: 2023-04-16
Rated 5 out of 5 by from awesome software The site was easy to use and I was able to find everything I needed.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax is GREAT!!!! This app is good and easy to use! It does not matter what level is your tax preparation level!! Customer Representative is very helpful and call back is also good!
Date published: 2023-04-16
Rated 5 out of 5 by from Melissa was awesome and helpful The chat feature helped me finish my return within a few minutes.
Date published: 2023-04-16
Rated 1 out of 5 by from Hidden fees EVERYWHERE! I don't know how Turbotax gets away with all these hidden fees. They don't tell you a service has a cost until AFTER you select it, and it pops up later down the line. An example is how it's an additional $64 to file both Federal and State taxes AFTER you have gone through everything and entered all of your information. That should have been at the beginning before I even started. And then is was an extra $30 plus dollars to pay Turbotax directly from my federal refund, but they don't tell you that when you have that option to choose, they tell you that AFTER you select it, and then at the very end, when you're about to file and submit, you notice your Turbotax payment has gone up more money, click the drop-down to see all these fees, and THEN you see you are charged for that option. They pin you into these corners where you have to choose to pay these extra hidden fees to keep everything you just completed or keep your money but your time is wasted. Horrible service!
Date published: 2023-04-16
Rated 5 out of 5 by from Easy Filing Very easy to file. I have used this product the past several years.
Date published: 2023-04-16
Rated 1 out of 5 by from I hate turbo tax terrible experience definitely the last time i use the product. Next year i will got to person to do my taxes. Its way faster and cheaper.
Date published: 2023-04-16
Rated 5 out of 5 by from Simple Tax Filing Step by step instructions are very easy. No issues.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2019