TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Turbo Tax review Turbo Tax is fairly easy to go through. I like that it asks you questions that take you to the right section. And does a review at the end for errors. I've used Turbo Tax for over 20 years.
Date published: 2023-04-16
Rated 5 out of 5 by from Good instructions and direction Second year I have used the service. Best feature for me is the explainations and assistance in gathering my info
Date published: 2023-04-16
Rated 5 out of 5 by from Jay was so helpful! This is the first year I have used live chat and Jay was extremely helpful and friendly.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Texas I would be helpful if the program was in the same format as the prior year as this makes it confusing, I never able to merge last year years information which would have saved some time.
Date published: 2023-04-16
Rated 4 out of 5 by from Good, but could be better. The software works great, generally. But I would prefer to see the numbers on my return rather than on your worksheets. After looking at the return, I saw a mistake. I thought I had corrected it, but didn’t scroll far enough to see the “Confirm” button. I wasted at least half an hour trying to view the corrected return. It would not come up. I went back. Saw the correction was still there, scrolled and scrolled. Saw the button and problem solved. Either make you input pages shorter or the confirm button more accessible. Otherwise, you did a good job.
Date published: 2023-04-16
Rated 5 out of 5 by from Great system Easy to use very helpful Really liked the system..
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax makes my tax life so easy! Aside from too many prompts to upgrade, Turbo Tax just keeps getting better every year!
Date published: 2023-04-16
Rated 3 out of 5 by from Just glad it is over. Doing the actual return was fairly easy. I had to do this for my mom's estate, which by nature is going to be difficult due to the pain of loss. I thought having to us Turbo Tax business was kind of overkill. I mean, it is expensive at $190. Then I had to pay another $55 for the state return only to find out that I didn't need to do a state return due to the small size (monetarily) of the estate. So that made me feel a little ripped off. Like they could tell you that up front. Then I got to a point where it is asking for Special Name Control for the estate. I couldn't find a definition or reference to that anywhere. It was not on the letter from the IRS with the EIN for the estate. So I just used the initials of the name. I couldn't tell why it was telling me to do a form for the carry back or carry forward amount of the loss either. So I submitted without that. I planned to e-file, but there is a form that needs an ink signature and then has to be scanned for including with the online submittal. I am at my dad's, and I couldn't get his printer to work. So I went to a Staples to print and scan. More running around than I expected. But it is done now. I expect it to go easier next year.
Date published: 2023-04-16
Rated 1 out of 5 by from Turbo Tax is horrible Turbo Tax nickeled and dimed us constantly. Oh you need this for $119, oh you need this for $59. Last year state returns were included. See where you don't advertise free free free and more. I will definitely go somewhere else next year for doing our taxes. It is horrible on how you treat your paying customers
Date published: 2023-04-16
Rated 5 out of 5 by from ALWAYS WONDERFUL TO USE TURBOTAX My husband and I have used turbo tax for two years in a row. With us owning three companies Turbo Tax makes it so easy to put all of our information in. We will continue using this product in the future.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2012
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax review Turbo Tax is fairly easy to go through. I like that it asks you questions that take you to the right section. And does a review at the end for errors. I've used Turbo Tax for over 20 years.
Date published: 2023-04-16
Rated 5 out of 5 by from Good instructions and direction Second year I have used the service. Best feature for me is the explainations and assistance in gathering my info
Date published: 2023-04-16
Rated 5 out of 5 by from Jay was so helpful! This is the first year I have used live chat and Jay was extremely helpful and friendly.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Texas I would be helpful if the program was in the same format as the prior year as this makes it confusing, I never able to merge last year years information which would have saved some time.
Date published: 2023-04-16
Rated 4 out of 5 by from Good, but could be better. The software works great, generally. But I would prefer to see the numbers on my return rather than on your worksheets. After looking at the return, I saw a mistake. I thought I had corrected it, but didn’t scroll far enough to see the “Confirm” button. I wasted at least half an hour trying to view the corrected return. It would not come up. I went back. Saw the correction was still there, scrolled and scrolled. Saw the button and problem solved. Either make you input pages shorter or the confirm button more accessible. Otherwise, you did a good job.
Date published: 2023-04-16
Rated 5 out of 5 by from Great system Easy to use very helpful Really liked the system..
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax makes my tax life so easy! Aside from too many prompts to upgrade, Turbo Tax just keeps getting better every year!
Date published: 2023-04-16
Rated 3 out of 5 by from Just glad it is over. Doing the actual return was fairly easy. I had to do this for my mom's estate, which by nature is going to be difficult due to the pain of loss. I thought having to us Turbo Tax business was kind of overkill. I mean, it is expensive at $190. Then I had to pay another $55 for the state return only to find out that I didn't need to do a state return due to the small size (monetarily) of the estate. So that made me feel a little ripped off. Like they could tell you that up front. Then I got to a point where it is asking for Special Name Control for the estate. I couldn't find a definition or reference to that anywhere. It was not on the letter from the IRS with the EIN for the estate. So I just used the initials of the name. I couldn't tell why it was telling me to do a form for the carry back or carry forward amount of the loss either. So I submitted without that. I planned to e-file, but there is a form that needs an ink signature and then has to be scanned for including with the online submittal. I am at my dad's, and I couldn't get his printer to work. So I went to a Staples to print and scan. More running around than I expected. But it is done now. I expect it to go easier next year.
Date published: 2023-04-16
Rated 1 out of 5 by from Turbo Tax is horrible Turbo Tax nickeled and dimed us constantly. Oh you need this for $119, oh you need this for $59. Last year state returns were included. See where you don't advertise free free free and more. I will definitely go somewhere else next year for doing our taxes. It is horrible on how you treat your paying customers
Date published: 2023-04-16
Rated 5 out of 5 by from ALWAYS WONDERFUL TO USE TURBOTAX My husband and I have used turbo tax for two years in a row. With us owning three companies Turbo Tax makes it so easy to put all of our information in. We will continue using this product in the future.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2012