TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 2 out of 5 by from locked in to premium I am somehow locked into premium, and can't seem to choose any other cheaper way to file. I only want the basic. it's not very user-friendly to change what product you would like to use once you accidentally get locked into a premium or some other upgraded version of turbo tax. this will probably be my last year using it. been with you all for 7 or more years now. I can file using the basic program for cheaper somewhere else.
Date published: 2023-04-17
Rated 2 out of 5 by from its ok, with some issue with the state For some reason on the IL state return the program was having me review the real estate taxes paid over and over again. I cancel the state filling about three times before the four time it accepted my amount of real estate taxes paid. I think the prices is high. I think I will try efile next year
Date published: 2023-04-17
Rated 5 out of 5 by from great the lady that helped with my issues was just awesome made me feel like she was really my personal assistant could't have asked for a better person to help me
Date published: 2023-04-17
Rated 1 out of 5 by from Turbotax does almost nothing to justify the price Turbotax is basically a useless product, except for the fact that it can submit your taxes by e-file. It fails to have basic functionality, like remember what you selected in prior tax returns for various statuses. For example, after importing the prior year tax return, it still asks dumb questions that are answered by the prior tax return. But *you* have to manually go check those things, because the developers at Inuit are too dumb to figure that out. For another example, why doesn't Turbotax prompt you to enter info from your 3922 when selling ESPP stock? *You* have to know to do that, and jump through a bunch of hoops to avoid being double-taxes. Why? Because again, Intuit's developers (or more likely their Product Managers) are a bunch of dumb-dumbs, who are too stupid to figure that you for you.
Date published: 2023-04-17
Rated 5 out of 5 by from Had a good experience The prompting is very good, I was able to get through the tax filings, with Stocks, Self Employed, and W2 income while being able to depreciate property and what not. Points! Thank you!
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax was very user friendly. Very user friendly. however some questions were difficult to understand, but it is taxes
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax online Needs a little work but over all is ok. Filing took me longer than it did to do state tax. It was due to needing verification for filing really needs to be explained better.
Date published: 2023-04-17
Rated 5 out of 5 by from Thanks TurboTax 5+ return customer. Easy to use, saves previous year information. Takes 30-60 minutes to complete vs. hours doing it yourself. See you in 2024.
Date published: 2023-04-17
Rated 4 out of 5 by from Been using TurboTax for years It's been great tho this year's version was harder to do tho - overall, still made filing easier
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is efficient At one point I did not understand the prompt. Keyane (ID 320526) was proficient in the program and guided me step by step. She was helpful, clear and kind.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1897
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from locked in to premium I am somehow locked into premium, and can't seem to choose any other cheaper way to file. I only want the basic. it's not very user-friendly to change what product you would like to use once you accidentally get locked into a premium or some other upgraded version of turbo tax. this will probably be my last year using it. been with you all for 7 or more years now. I can file using the basic program for cheaper somewhere else.
Date published: 2023-04-17
Rated 2 out of 5 by from its ok, with some issue with the state For some reason on the IL state return the program was having me review the real estate taxes paid over and over again. I cancel the state filling about three times before the four time it accepted my amount of real estate taxes paid. I think the prices is high. I think I will try efile next year
Date published: 2023-04-17
Rated 5 out of 5 by from great the lady that helped with my issues was just awesome made me feel like she was really my personal assistant could't have asked for a better person to help me
Date published: 2023-04-17
Rated 1 out of 5 by from Turbotax does almost nothing to justify the price Turbotax is basically a useless product, except for the fact that it can submit your taxes by e-file. It fails to have basic functionality, like remember what you selected in prior tax returns for various statuses. For example, after importing the prior year tax return, it still asks dumb questions that are answered by the prior tax return. But *you* have to manually go check those things, because the developers at Inuit are too dumb to figure that out. For another example, why doesn't Turbotax prompt you to enter info from your 3922 when selling ESPP stock? *You* have to know to do that, and jump through a bunch of hoops to avoid being double-taxes. Why? Because again, Intuit's developers (or more likely their Product Managers) are a bunch of dumb-dumbs, who are too stupid to figure that you for you.
Date published: 2023-04-17
Rated 5 out of 5 by from Had a good experience The prompting is very good, I was able to get through the tax filings, with Stocks, Self Employed, and W2 income while being able to depreciate property and what not. Points! Thank you!
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax was very user friendly. Very user friendly. however some questions were difficult to understand, but it is taxes
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax online Needs a little work but over all is ok. Filing took me longer than it did to do state tax. It was due to needing verification for filing really needs to be explained better.
Date published: 2023-04-17
Rated 5 out of 5 by from Thanks TurboTax 5+ return customer. Easy to use, saves previous year information. Takes 30-60 minutes to complete vs. hours doing it yourself. See you in 2024.
Date published: 2023-04-17
Rated 4 out of 5 by from Been using TurboTax for years It's been great tho this year's version was harder to do tho - overall, still made filing easier
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is efficient At one point I did not understand the prompt. Keyane (ID 320526) was proficient in the program and guided me step by step. She was helpful, clear and kind.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1897