TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 2 out of 5 by from Overpriced Software - Last Time I will Use Will not use Turbo Tax again. Up sells placed to confuse. Price to use this software and file is prohibitive. Time to move on.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Overall Experience Very easy to use interface, filed everything by uploading documents, great customer service.
Date published: 2023-04-17
Rated 4 out of 5 by from I rely on Turbo Tax to get the job done easily Turbo Tax is very easy to use and I recommend it to everyone.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is awesome~! Filing with Turbo Tax is simply and easy! I didn't need to pay for assistance these past few years because I have the hang of it now. I especially appreciate that they have a lot of my information already to make the process quicker.
Date published: 2023-04-17
Rated 3 out of 5 by from Turbo Tax is alright Great in a pinch, and easy enough, but I don't know if they did me justice on my return and were actually about as expensive as an accountant.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Premier keeps getting better Ease of use, functionality, and assistance made this year even easier. No need to leave the chair, stand in line, etc...
Date published: 2023-04-17
Rated 1 out of 5 by from Got less back in my refund than turbotax costs Got less back in my refund than turbotax costs, wait times too long for an expert, could not find an answer to my question in documentation
Date published: 2023-04-17
Rated 5 out of 5 by from I was very pleased with the expert that helped me! The young lady that helped me was very kind and professional.
Date published: 2023-04-17
Rated 5 out of 5 by from EASY YEAR AFTER YEAR, WAY TOO EASY. NICE TO COMPARE TO PRIOR
Date published: 2023-04-17
Rated 4 out of 5 by from Turbotax is almost perfect - had problem this year I've used Turbotax for many years and never had a problem. This year I turn 72 and I have to deal with Required Minimum Distribution on my pension plan that was converted to a lifetime annuity last year. It was very difficult to figure out which options to select. Got errors any path I took. I tried the Turbotax Live Expert. Did you know you have to create an account and pay similar to having your taxes done completely? Quite misleading. I waited 2 hours on the phone for IRS help before hanging up. I called my pension plan administrator and their advice was comforting in that they confirmed all my answers in Turbotax should have been correct. Still got the error that box 9a of my 1099-r was not between the acceptable limits. I called my Financial Advisor. He agreed with me and my pension plan administrator. Must be glitch in TurboTax. I continued past the error message to complete my return, but just before transmission, the error came up again! I was not going to be allowed to transmit. In desperation, I blanked out box 9a, and the transmission went through. I'd be worried about audit except all the experts agree that there is no way a lifetime annuity can require a RMD.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1877
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Overpriced Software - Last Time I will Use Will not use Turbo Tax again. Up sells placed to confuse. Price to use this software and file is prohibitive. Time to move on.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Overall Experience Very easy to use interface, filed everything by uploading documents, great customer service.
Date published: 2023-04-17
Rated 4 out of 5 by from I rely on Turbo Tax to get the job done easily Turbo Tax is very easy to use and I recommend it to everyone.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is awesome~! Filing with Turbo Tax is simply and easy! I didn't need to pay for assistance these past few years because I have the hang of it now. I especially appreciate that they have a lot of my information already to make the process quicker.
Date published: 2023-04-17
Rated 3 out of 5 by from Turbo Tax is alright Great in a pinch, and easy enough, but I don't know if they did me justice on my return and were actually about as expensive as an accountant.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Premier keeps getting better Ease of use, functionality, and assistance made this year even easier. No need to leave the chair, stand in line, etc...
Date published: 2023-04-17
Rated 1 out of 5 by from Got less back in my refund than turbotax costs Got less back in my refund than turbotax costs, wait times too long for an expert, could not find an answer to my question in documentation
Date published: 2023-04-17
Rated 5 out of 5 by from I was very pleased with the expert that helped me! The young lady that helped me was very kind and professional.
Date published: 2023-04-17
Rated 5 out of 5 by from EASY YEAR AFTER YEAR, WAY TOO EASY. NICE TO COMPARE TO PRIOR
Date published: 2023-04-17
Rated 4 out of 5 by from Turbotax is almost perfect - had problem this year I've used Turbotax for many years and never had a problem. This year I turn 72 and I have to deal with Required Minimum Distribution on my pension plan that was converted to a lifetime annuity last year. It was very difficult to figure out which options to select. Got errors any path I took. I tried the Turbotax Live Expert. Did you know you have to create an account and pay similar to having your taxes done completely? Quite misleading. I waited 2 hours on the phone for IRS help before hanging up. I called my pension plan administrator and their advice was comforting in that they confirmed all my answers in Turbotax should have been correct. Still got the error that box 9a of my 1099-r was not between the acceptable limits. I called my Financial Advisor. He agreed with me and my pension plan administrator. Must be glitch in TurboTax. I continued past the error message to complete my return, but just before transmission, the error came up again! I was not going to be allowed to transmit. In desperation, I blanked out box 9a, and the transmission went through. I'd be worried about audit except all the experts agree that there is no way a lifetime annuity can require a RMD.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1877