TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 1 out of 5 by from Not as good as it was Turbo tax used to be easy & good to work with. Way too expensive now & locked me out so I did not get my maximum return. Paid way too much tax because of your system. Will not use again!!
Date published: 2023-04-17
Rated 5 out of 5 by from Another Year made simpler! Shudder to think where I'd be without TurboTax as the tax code continues to change along with our personal business. Navigated through inheritance, K-1's, multiple investment strategies, unemployment benefits, and so on with confidence because of the ease of using TurboTax Premier.
Date published: 2023-04-17
Rated 5 out of 5 by from ONLY WAY TO DO MY TAXES Very easy to use however I tried to call to get an answer to my question and was told I had to pay for this . No way to get around this sop was not happy about this change. I got by by getting answer other ways.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax makes filing easy!!! I always thought filing taxes would be a complicated thing. My wife had always filed ours before she passed away and made it look so hard. However this year I had to file myself and used Turbo Tax and it was so very easy!!!!
Date published: 2023-04-17
Rated 4 out of 5 by from Easy to use but did miss 2nd State "paid taxes" Turbo Tax Deluxe - worked fine but did miss pulling my "paid taxes" on my 2nd state filing. The W2 was downloaded to the software.
Date published: 2023-04-17
Rated 1 out of 5 by from Very stupid TurboTax 2022! I have no idea what update TurboTax had for 2022, but the experience was TERRIBLE! We have been using TurboTax for many years, and this year's filing experience is the worst of the worst. First, after uploading all tax documents from banks and brokers, TurboTax failed to recognize many items in these standardized PDF forms...... This is very STUPID, because each item in these forms is standardized and they never change for years. How come the software failed to read the numbers from a PDF file? Come on, did you hire some high school graduates to help code up the software? Have your team ever tested it before releasing? Second, it kept asking for many questions that contain all kinds of jargons. What is "at-risk loss"? Dude, if I know all these terms super clearly, why do I purchase TurboTax? Third, TurboTax asked me at least 10 times to double check all basic information that has been used in all previous years: my name, SSN, DoB.... Would these things change every year? I don't remember it asked about them last year. I don't know who made the update to the software this year, but I am sure this guy has no clue on how to design a reasonable user interface. Overall, I highly suggest you consider hiring a different team of programmers to help you optimize TurboTax 2023. This year's version is simply a disaster!
Date published: 2023-04-17
Rated 3 out of 5 by from not happy with the lack of transperancy I feel like turbo tax is not helping me maximize the tax returns. Also i feel it needs to be more tansparant with my tax details
Date published: 2023-04-17
Rated 2 out of 5 by from US Tax system requires these services. Very unfortunate US tax system is so complicated regular people require the use of these services. Now its upwards of $200 to file my taxes, which are not complicated relative to others. Not to mention the constant barrage of upselling. Then you want to charge $40...$40...$40!!! to do a single EFT if I want to use my return to pay the filing charges, something that costs NOTHING. That is outrageous. It is no longer worth the convenience of using the software anymore. I can get professional services for about the same expense, maybe even cheaper. I am going to do everything in my power to not use this program next year, and I've been a user for what 10 years maybe. Enough.
Date published: 2023-04-17
Rated 3 out of 5 by from has been good, but problems this year. In final stages kept taking me back to pages that were not applicable to complete. I almost was not able to efile because it would 't let me get past a form asking for rental prop address and other info, and I had no rental prop! A big fristrating waste of time. I WOULD LIKE A PARTIAL REFUND.
Date published: 2023-04-17
Rated 3 out of 5 by from NOT THAT GOOD AS EXPECTED Disappointed with unexpected charge of $39 (deduction from Federal Refund). Was NOT clearly explained about charges and I was "surprised" at the end.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1856
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Not as good as it was Turbo tax used to be easy & good to work with. Way too expensive now & locked me out so I did not get my maximum return. Paid way too much tax because of your system. Will not use again!!
Date published: 2023-04-17
Rated 5 out of 5 by from Another Year made simpler! Shudder to think where I'd be without TurboTax as the tax code continues to change along with our personal business. Navigated through inheritance, K-1's, multiple investment strategies, unemployment benefits, and so on with confidence because of the ease of using TurboTax Premier.
Date published: 2023-04-17
Rated 5 out of 5 by from ONLY WAY TO DO MY TAXES Very easy to use however I tried to call to get an answer to my question and was told I had to pay for this . No way to get around this sop was not happy about this change. I got by by getting answer other ways.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax makes filing easy!!! I always thought filing taxes would be a complicated thing. My wife had always filed ours before she passed away and made it look so hard. However this year I had to file myself and used Turbo Tax and it was so very easy!!!!
Date published: 2023-04-17
Rated 4 out of 5 by from Easy to use but did miss 2nd State "paid taxes" Turbo Tax Deluxe - worked fine but did miss pulling my "paid taxes" on my 2nd state filing. The W2 was downloaded to the software.
Date published: 2023-04-17
Rated 1 out of 5 by from Very stupid TurboTax 2022! I have no idea what update TurboTax had for 2022, but the experience was TERRIBLE! We have been using TurboTax for many years, and this year's filing experience is the worst of the worst. First, after uploading all tax documents from banks and brokers, TurboTax failed to recognize many items in these standardized PDF forms...... This is very STUPID, because each item in these forms is standardized and they never change for years. How come the software failed to read the numbers from a PDF file? Come on, did you hire some high school graduates to help code up the software? Have your team ever tested it before releasing? Second, it kept asking for many questions that contain all kinds of jargons. What is "at-risk loss"? Dude, if I know all these terms super clearly, why do I purchase TurboTax? Third, TurboTax asked me at least 10 times to double check all basic information that has been used in all previous years: my name, SSN, DoB.... Would these things change every year? I don't remember it asked about them last year. I don't know who made the update to the software this year, but I am sure this guy has no clue on how to design a reasonable user interface. Overall, I highly suggest you consider hiring a different team of programmers to help you optimize TurboTax 2023. This year's version is simply a disaster!
Date published: 2023-04-17
Rated 3 out of 5 by from not happy with the lack of transperancy I feel like turbo tax is not helping me maximize the tax returns. Also i feel it needs to be more tansparant with my tax details
Date published: 2023-04-17
Rated 2 out of 5 by from US Tax system requires these services. Very unfortunate US tax system is so complicated regular people require the use of these services. Now its upwards of $200 to file my taxes, which are not complicated relative to others. Not to mention the constant barrage of upselling. Then you want to charge $40...$40...$40!!! to do a single EFT if I want to use my return to pay the filing charges, something that costs NOTHING. That is outrageous. It is no longer worth the convenience of using the software anymore. I can get professional services for about the same expense, maybe even cheaper. I am going to do everything in my power to not use this program next year, and I've been a user for what 10 years maybe. Enough.
Date published: 2023-04-17
Rated 3 out of 5 by from has been good, but problems this year. In final stages kept taking me back to pages that were not applicable to complete. I almost was not able to efile because it would 't let me get past a form asking for rental prop address and other info, and I had no rental prop! A big fristrating waste of time. I WOULD LIKE A PARTIAL REFUND.
Date published: 2023-04-17
Rated 3 out of 5 by from NOT THAT GOOD AS EXPECTED Disappointed with unexpected charge of $39 (deduction from Federal Refund). Was NOT clearly explained about charges and I was "surprised" at the end.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1856