TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from excellent top notch.. great servicer.. will use again.. aces
Date published: 2023-04-17
Rated 1 out of 5 by from Your animations are brain dead Your animations were obnoxious and I'm using free form filler next year even if it takes a day just so I don't have to see them. Also tabbing between form fields didn't work. I don't know what you did, input html fields work by default. You had to put in effort to screw that up.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is User Friendly Filing taxes is intimidating, so I put it off till the last week of filing. I was stressing for nothing.
Date published: 2023-04-17
Rated 5 out of 5 by from Live Assist for the WIN Tax Expert Jillian was absolutely wonderful. Walked me through something that I had been struggling with for a long time in a matter of minutes.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! Very easy to use and user friendly so highly recommend it.
Date published: 2023-04-17
Rated 2 out of 5 by from Instructions not clear, no real crypto support I had trouble figuring things out from the vague instructions. Also, there is hardly any crypto support. H&R Block and TT are top of the line software...can't they support crypto like Koinly does? I also have had better experiences with compretitors.
Date published: 2023-04-17
Rated 1 out of 5 by from You're never completed No matter how many people look over your forms you're never done even when it says you're done. No mater how many people you have go over it you have to keep calling back because it always finds something else. Why don't they just stay with you until it's finished? They don't put you through to a cpa and they don't tell you they're not a cpa. When the person finally admits they don't know what they're doing they put you through to a cpa (after hours of trying worthless suggestions) then you have to start over with the cpa then they have to hang up on you because if they help you (like the ad says) they claim then that they've done your taxes for you (?) even though you're the one doing it (?). ALL (most all) of the people that I spoke with that tried to help were exemplary even though the software, company, and policies are horrendous. I'm spending the money on h&r block next year. This is too painful.
Date published: 2023-04-17
Rated 3 out of 5 by from FINE UNTIL RANDOM STATE TAX ISSUES KEPT POPPING IN WORKED FINE. I KEEP GOOD RECORDS SO IT WAS FAIRLY EASY. WHEN WE GOT TO THE TAXES SECTION, IT KEPT TRYING TO TELL ME THAT I HAD OUTSTANDING STATE TAXES - BUT I LIVE IN A STATE WITHOUT THEM, SO TO GET IT TO STOP I NEEDED TO SAY I PAID NO TAXES IN OREGON. WEIRD
Date published: 2023-04-17
Rated 4 out of 5 by from Very easy to use and navigate! I had a problem logging in due to TurboTax kept saying they could not find a 2021 filing, even though I have been filing through TurboTax for many years. Finally let me get in, no idea why. It toke me way too long to finalize filing. may have been because of no finding 2021 filing.
Date published: 2023-04-17
Rated 5 out of 5 by from Amazing Service Super easy and helpful. Couldn't do it without it!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1847
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from excellent top notch.. great servicer.. will use again.. aces
Date published: 2023-04-17
Rated 1 out of 5 by from Your animations are brain dead Your animations were obnoxious and I'm using free form filler next year even if it takes a day just so I don't have to see them. Also tabbing between form fields didn't work. I don't know what you did, input html fields work by default. You had to put in effort to screw that up.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is User Friendly Filing taxes is intimidating, so I put it off till the last week of filing. I was stressing for nothing.
Date published: 2023-04-17
Rated 5 out of 5 by from Live Assist for the WIN Tax Expert Jillian was absolutely wonderful. Walked me through something that I had been struggling with for a long time in a matter of minutes.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! Very easy to use and user friendly so highly recommend it.
Date published: 2023-04-17
Rated 2 out of 5 by from Instructions not clear, no real crypto support I had trouble figuring things out from the vague instructions. Also, there is hardly any crypto support. H&R Block and TT are top of the line software...can't they support crypto like Koinly does? I also have had better experiences with compretitors.
Date published: 2023-04-17
Rated 1 out of 5 by from You're never completed No matter how many people look over your forms you're never done even when it says you're done. No mater how many people you have go over it you have to keep calling back because it always finds something else. Why don't they just stay with you until it's finished? They don't put you through to a cpa and they don't tell you they're not a cpa. When the person finally admits they don't know what they're doing they put you through to a cpa (after hours of trying worthless suggestions) then you have to start over with the cpa then they have to hang up on you because if they help you (like the ad says) they claim then that they've done your taxes for you (?) even though you're the one doing it (?). ALL (most all) of the people that I spoke with that tried to help were exemplary even though the software, company, and policies are horrendous. I'm spending the money on h&r block next year. This is too painful.
Date published: 2023-04-17
Rated 3 out of 5 by from FINE UNTIL RANDOM STATE TAX ISSUES KEPT POPPING IN WORKED FINE. I KEEP GOOD RECORDS SO IT WAS FAIRLY EASY. WHEN WE GOT TO THE TAXES SECTION, IT KEPT TRYING TO TELL ME THAT I HAD OUTSTANDING STATE TAXES - BUT I LIVE IN A STATE WITHOUT THEM, SO TO GET IT TO STOP I NEEDED TO SAY I PAID NO TAXES IN OREGON. WEIRD
Date published: 2023-04-17
Rated 4 out of 5 by from Very easy to use and navigate! I had a problem logging in due to TurboTax kept saying they could not find a 2021 filing, even though I have been filing through TurboTax for many years. Finally let me get in, no idea why. It toke me way too long to finalize filing. may have been because of no finding 2021 filing.
Date published: 2023-04-17
Rated 5 out of 5 by from Amazing Service Super easy and helpful. Couldn't do it without it!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1847