TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good System Faster than I thought, Good System, able to ask questions.
Date published: 2023-04-17
Rated 5 out of 5 by from Great tool for doing taxes. Easy to use. Helpful hints. Doesn't boggle your mind with unnecessary information.
Date published: 2023-04-17
Rated 1 out of 5 by from I paid for Turbo Tax 2022 and got charged twice! It was NOT positive! I purchased Turbo Tax and lost the license codes and could not access my purchased software. I had to repurchase and with all the add-ons, it cost me $319 in addition to the original purchase that I made and could not access. In the past, it was great to work with - very clear. This year's version was NOT. It was truly painful. And btw - I hope that I will be receiving a refund for the software I originally purchased. I attempted several times to contact some via email (IMPOSSIBLE as ALL email addresses were non-reply) and phone (ALL available help were CPAs or tax professionals; there were NO tech supports - this is absolutely UNACCEPTABLE!). I'll probably go with H&R Block next year. Turbo Tax was DREADFUL! It was great up until now - SO DISAPPOINTED!!!!!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is great. Taxation is theft TT makes it easy for the government to steal your money.
Date published: 2023-04-17
Rated 2 out of 5 by from Worse instructions ever. could not make out exactly what was needed to be corrected Pages need to be numbered should not be this hard to file taxes. Need to be a CPA to do your own taxes.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax does the job! Everything works great, but explaining each type of deduction or qualification is still lacking. Have to perform Google searches to get some answers.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent assistance. There was about a 25 minute wait for Chat help, but ultimately it was worth it. There was a problem in properly accounting for pension income and I couldn't figure it out. Ken walked me through the steps, plus how to amend last year's return where I had the same problem but didn't realize it. It was worth the cost, BUT - Turbo Tax really should clear up the confusion, which involves a very common pension, so reasonably intelligent people can complete the process without having to pay for extra help.
Date published: 2023-04-17
Rated 3 out of 5 by from Easy to use but unclear pricing packages The experience was easy and good until the end when TurboTax charged me for the Premium package that I did not need or use. There's nowhere for me to understand the product that was applied to my final cost and why. Considering how well you lay everything else out, it's confusing why you haven't been more transparent about the costs.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great Turbo tax is very easy and fast. I will also use it in the next year.
Date published: 2023-04-17
Rated 3 out of 5 by from Only 1 Thing Overall, Turbo Tax is great. I love that my W-2 info can be imported which shortens the time spent doing taxes. However, I am not happy with the cost. I could have them done for what I pay and one state I owe nothing but was still charged $59. For what? I did all the work! I have been using Turbo tax for years and this has always bugged me. Also, I cannot get it to not show me as self-employed as I am not!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1837
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good System Faster than I thought, Good System, able to ask questions.
Date published: 2023-04-17
Rated 5 out of 5 by from Great tool for doing taxes. Easy to use. Helpful hints. Doesn't boggle your mind with unnecessary information.
Date published: 2023-04-17
Rated 1 out of 5 by from I paid for Turbo Tax 2022 and got charged twice! It was NOT positive! I purchased Turbo Tax and lost the license codes and could not access my purchased software. I had to repurchase and with all the add-ons, it cost me $319 in addition to the original purchase that I made and could not access. In the past, it was great to work with - very clear. This year's version was NOT. It was truly painful. And btw - I hope that I will be receiving a refund for the software I originally purchased. I attempted several times to contact some via email (IMPOSSIBLE as ALL email addresses were non-reply) and phone (ALL available help were CPAs or tax professionals; there were NO tech supports - this is absolutely UNACCEPTABLE!). I'll probably go with H&R Block next year. Turbo Tax was DREADFUL! It was great up until now - SO DISAPPOINTED!!!!!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is great. Taxation is theft TT makes it easy for the government to steal your money.
Date published: 2023-04-17
Rated 2 out of 5 by from Worse instructions ever. could not make out exactly what was needed to be corrected Pages need to be numbered should not be this hard to file taxes. Need to be a CPA to do your own taxes.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax does the job! Everything works great, but explaining each type of deduction or qualification is still lacking. Have to perform Google searches to get some answers.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent assistance. There was about a 25 minute wait for Chat help, but ultimately it was worth it. There was a problem in properly accounting for pension income and I couldn't figure it out. Ken walked me through the steps, plus how to amend last year's return where I had the same problem but didn't realize it. It was worth the cost, BUT - Turbo Tax really should clear up the confusion, which involves a very common pension, so reasonably intelligent people can complete the process without having to pay for extra help.
Date published: 2023-04-17
Rated 3 out of 5 by from Easy to use but unclear pricing packages The experience was easy and good until the end when TurboTax charged me for the Premium package that I did not need or use. There's nowhere for me to understand the product that was applied to my final cost and why. Considering how well you lay everything else out, it's confusing why you haven't been more transparent about the costs.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great Turbo tax is very easy and fast. I will also use it in the next year.
Date published: 2023-04-17
Rated 3 out of 5 by from Only 1 Thing Overall, Turbo Tax is great. I love that my W-2 info can be imported which shortens the time spent doing taxes. However, I am not happy with the cost. I could have them done for what I pay and one state I owe nothing but was still charged $59. For what? I did all the work! I have been using Turbo tax for years and this has always bugged me. Also, I cannot get it to not show me as self-employed as I am not!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1837