TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 1 out of 5 by from Forced me to pay $118 dollars to claim less Forced me to pay $118 dollars to claim much less of a credit with no option not to claim it.
Date published: 2023-04-17
Rated 1 out of 5 by from Over Priced. I had to pay 180$ and doesn't tell me why I need the deluxe or if i need to change it I only have 1 job (Not self employed) and a few apps that I use. Why is it Deluxe? .
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is helpful I just wish I was more comfortable with the virtual way to complete things. Maybe there could be a ZOOM or facetime option?
Date published: 2023-04-17
Rated 5 out of 5 by from 8 Years Filing with TurboTax, 0 Regrets At this point, I can't imagine doing my taxes any other way. Next year, when my return is more complicated because of starting a new business, I know I'll still come back to TurboTax to file, though I will perhaps finally try having one of their experts take care of it all for me. Can highly recommend.
Date published: 2023-04-17
Rated 5 out of 5 by from Wonderful experience I really appreciated the easy format of the site, the way that it guided me through small-business deductions I had never thought of, and the ease with which I was able to submit electronically - 5 stars!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is awesome Super easy to use, accurate, quick and from the comfort of your home you can complete the return and electronically file
Date published: 2023-04-17
Rated 2 out of 5 by from Core functions OK; error in College Credit The basic feature set of TurboTax has been pretty good for many years now. The step-by-step interview process handles the actual logic in a (mostly) easy to understand way. One canalso call up detailed worksheets used to perform calculations. It would be nice if one could see the relationship between the data in these two completely separate user intefaces. But the feature set has been entirely static, so I'm not really sure that they are investing in the product or just reaping profits. HOWEVER, it made a spectacular error in calculating eligibility for the American Opportunity Tax Credit. It applied qualified expenses first to determining the eligibility of expenses for 529 distributions, thus leaving no expenses for the AOTC. I would have missed out on $2500 per college kid if I hadn't caught the error. The software has a snazzy animation showing that it's "maximizing" your education-related credits. Yet it failed spectacularly at this. I wonder how many millions of dollars have been missed-out on because of this error?
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is very user friendly! Turbo Tax is easy to use, for anyone! User friendly!!
Date published: 2023-04-17
Rated 4 out of 5 by from Free State wasn't allowed When I prepared a friend's tax return, I denied the free state so that I could use it with my tax return. I paid for her WI state return. Then I did my taxes and it asked for payment. What happened to my free State? I had to pay $25 twice for two returns!!!
Date published: 2023-04-17
Rated 5 out of 5 by from easy and fast to do Fastest way to do your taxes allowing you do sit back and save time
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1823
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Forced me to pay $118 dollars to claim less Forced me to pay $118 dollars to claim much less of a credit with no option not to claim it.
Date published: 2023-04-17
Rated 1 out of 5 by from Over Priced. I had to pay 180$ and doesn't tell me why I need the deluxe or if i need to change it I only have 1 job (Not self employed) and a few apps that I use. Why is it Deluxe? .
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is helpful I just wish I was more comfortable with the virtual way to complete things. Maybe there could be a ZOOM or facetime option?
Date published: 2023-04-17
Rated 5 out of 5 by from 8 Years Filing with TurboTax, 0 Regrets At this point, I can't imagine doing my taxes any other way. Next year, when my return is more complicated because of starting a new business, I know I'll still come back to TurboTax to file, though I will perhaps finally try having one of their experts take care of it all for me. Can highly recommend.
Date published: 2023-04-17
Rated 5 out of 5 by from Wonderful experience I really appreciated the easy format of the site, the way that it guided me through small-business deductions I had never thought of, and the ease with which I was able to submit electronically - 5 stars!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is awesome Super easy to use, accurate, quick and from the comfort of your home you can complete the return and electronically file
Date published: 2023-04-17
Rated 2 out of 5 by from Core functions OK; error in College Credit The basic feature set of TurboTax has been pretty good for many years now. The step-by-step interview process handles the actual logic in a (mostly) easy to understand way. One canalso call up detailed worksheets used to perform calculations. It would be nice if one could see the relationship between the data in these two completely separate user intefaces. But the feature set has been entirely static, so I'm not really sure that they are investing in the product or just reaping profits. HOWEVER, it made a spectacular error in calculating eligibility for the American Opportunity Tax Credit. It applied qualified expenses first to determining the eligibility of expenses for 529 distributions, thus leaving no expenses for the AOTC. I would have missed out on $2500 per college kid if I hadn't caught the error. The software has a snazzy animation showing that it's "maximizing" your education-related credits. Yet it failed spectacularly at this. I wonder how many millions of dollars have been missed-out on because of this error?
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is very user friendly! Turbo Tax is easy to use, for anyone! User friendly!!
Date published: 2023-04-17
Rated 4 out of 5 by from Free State wasn't allowed When I prepared a friend's tax return, I denied the free state so that I could use it with my tax return. I paid for her WI state return. Then I did my taxes and it asked for payment. What happened to my free State? I had to pay $25 twice for two returns!!!
Date published: 2023-04-17
Rated 5 out of 5 by from easy and fast to do Fastest way to do your taxes allowing you do sit back and save time
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1823