TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Great Experience The first time I needed to file my taxes, I used TurboTax for its straight-forward experience. I've been a fan ever since!
Date published: 2023-04-18
Rated 1 out of 5 by from Too costly for the amount of problems Repeated error message on blank pages that couldn't be corrected. Unable to FILE because of the error message. $90 for a live agent, I opted for the online community. Many people had the same error and the response was to leave the box 9a BLANK. Again, no resolution because I was unable to "FILE"
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax makes it easy They take the guess work out and make it easy to file taxes
Date published: 2023-04-18
Rated 5 out of 5 by from fast! fast and easy! spe4nt less time than expected and easy to follow
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax I got to the end to file the taxes and after multiple screens telling me that the accuracy was checked and everything was ready when I went to file it started finding things that needed more work. Why did it say that all was done before filling and then when filling find more?? Also, when inputting a principal business code I picked one from Turbo Tax help online and that is one that during filling it asked again. It actually had me in an endless loop not telling me what the problem was finally I picked another code and it let it go. Also when I filled out that I was a student when filling this came up and I literally could not get out of the loop of seeing this time and again. AND NO MESSAGE WHAT WAS WRONG - DO YOU KNOW HOW FRUSTRATING THIS IS?? Last year I swore I would find another tax program. And next year I will. Also, I called for help and it appears now you need to pay to call for help. a couple years ago it was straight forward to get help on the phone. Now ZERO. Also, some links like the one towards the end of filing there were documents that needed to be printed and sent. There was a link that said Learn More - you know what it did - sent me to the generic help page online. DIDN'T HELP AT ALL. And when it told me I had to send in documents it didn't say what documents. Really, how hard can that be?
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is Consistent Reliable and easy to use. Helpful. Wish they would not charge so much for upgrades.
Date published: 2023-04-18
Rated 1 out of 5 by from Forced Use of Deluxe I didn't appreciate being forced to use buy the deluxe edition. Last year I just used the free one. It calculated that I owe 399,000 THOUSAND dollars.....Awlful...never again.
Date published: 2023-04-18
Rated 3 out of 5 by from Live was not worth it The turbo tax system is very intuitive, helpful, easy to use, etc., but it was a waste of money to pay for live/premium. It did not add any value & they did not help me save money.
Date published: 2023-04-18
Rated 5 out of 5 by from Still easy after using many years Have used TurboTax for at least 35 years. It's quick and easy to use, and I haven't had any issues of note.
Date published: 2023-04-18
Rated 3 out of 5 by from Getting nuisance emails from TurboTax I filed and paid my taxes through TurboTax back in Feb 2022, but I am getting repeated emails from TurboTax instructing me to file my taxes lastest April 18th etc etc etc. I had to double check with my bank and reconfirmed taxes were indeed paid, also checked with TurboTax also and the software confirms taxes files and accepted. Please now correct the annoying emails advising me to file!!!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1741
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Experience The first time I needed to file my taxes, I used TurboTax for its straight-forward experience. I've been a fan ever since!
Date published: 2023-04-18
Rated 1 out of 5 by from Too costly for the amount of problems Repeated error message on blank pages that couldn't be corrected. Unable to FILE because of the error message. $90 for a live agent, I opted for the online community. Many people had the same error and the response was to leave the box 9a BLANK. Again, no resolution because I was unable to "FILE"
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax makes it easy They take the guess work out and make it easy to file taxes
Date published: 2023-04-18
Rated 5 out of 5 by from fast! fast and easy! spe4nt less time than expected and easy to follow
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax I got to the end to file the taxes and after multiple screens telling me that the accuracy was checked and everything was ready when I went to file it started finding things that needed more work. Why did it say that all was done before filling and then when filling find more?? Also, when inputting a principal business code I picked one from Turbo Tax help online and that is one that during filling it asked again. It actually had me in an endless loop not telling me what the problem was finally I picked another code and it let it go. Also when I filled out that I was a student when filling this came up and I literally could not get out of the loop of seeing this time and again. AND NO MESSAGE WHAT WAS WRONG - DO YOU KNOW HOW FRUSTRATING THIS IS?? Last year I swore I would find another tax program. And next year I will. Also, I called for help and it appears now you need to pay to call for help. a couple years ago it was straight forward to get help on the phone. Now ZERO. Also, some links like the one towards the end of filing there were documents that needed to be printed and sent. There was a link that said Learn More - you know what it did - sent me to the generic help page online. DIDN'T HELP AT ALL. And when it told me I had to send in documents it didn't say what documents. Really, how hard can that be?
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is Consistent Reliable and easy to use. Helpful. Wish they would not charge so much for upgrades.
Date published: 2023-04-18
Rated 1 out of 5 by from Forced Use of Deluxe I didn't appreciate being forced to use buy the deluxe edition. Last year I just used the free one. It calculated that I owe 399,000 THOUSAND dollars.....Awlful...never again.
Date published: 2023-04-18
Rated 3 out of 5 by from Live was not worth it The turbo tax system is very intuitive, helpful, easy to use, etc., but it was a waste of money to pay for live/premium. It did not add any value & they did not help me save money.
Date published: 2023-04-18
Rated 5 out of 5 by from Still easy after using many years Have used TurboTax for at least 35 years. It's quick and easy to use, and I haven't had any issues of note.
Date published: 2023-04-18
Rated 3 out of 5 by from Getting nuisance emails from TurboTax I filed and paid my taxes through TurboTax back in Feb 2022, but I am getting repeated emails from TurboTax instructing me to file my taxes lastest April 18th etc etc etc. I had to double check with my bank and reconfirmed taxes were indeed paid, also checked with TurboTax also and the software confirms taxes files and accepted. Please now correct the annoying emails advising me to file!!!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1741