TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from taxes 2023 it was easy enough to use i like the uploading of the picture. i wish i got more return back though. i felt turbo charged me too much, i went with turbo to not be charged a lot but i still got 200$ deducted.
Date published: 2023-04-17
Rated 5 out of 5 by from Great experience the agent was very helpful and efficient in answering my question
Date published: 2023-04-17
Rated 2 out of 5 by from brokerage house interface Not satisfied with the way current year turbo tax handled downloading financial institution data. Not as accurate or simple as prior years. May not use turbo tax again. I have used turbo tax for several years. Very disappointed.
Date published: 2023-04-17
Rated 1 out of 5 by from terrible I filed an amendment. Had originally paid my dues. Then when I needed the help they advtised they charged me more. so basically, I paid them to tell me I can use their benefits for FEE. 100 bucks later I have amended my taxes and still have to figure out how to print and mail it because it can't be emailed.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax Very quick and easy to use! Glad I decided to use turbo tax this year
Date published: 2023-04-17
Rated 1 out of 5 by from Last time I will use TurboTax I have used Turbotax for some years now. After I entered all the info, it told me that this year I have to pay $200.00. I had heard this from some friends but Previously, I believe it was about $40. That is quite the increase. Not ok. I will go to my own tax person in the future. Good luck Turbotax.
Date published: 2023-04-17
Rated 1 out of 5 by from Rejected return and expensive TurboTax brags about being easy and free, it is NEITHER of these. After paying 120 bucks to do everything myself my return was rejected. Way to make a ridiculous process even more ridiculous.
Date published: 2023-04-17
Rated 4 out of 5 by from Had some weird problems this year Generally Turbo Tax works well for me but this year I had some weird problems that kept me from completing my returns. I had to contact and speak with two separate tax specialist were fantastic! They were patient and worked through the problems which were unique and resolved my issues. Kudos to Nicole and Caitlyn!
Date published: 2023-04-17
Rated 1 out of 5 by from Horrible experience TurboTax allowed me to complete both my federal and state returns with an obviour error. Next TurboTax sent me a message telling me there was an error reference Form 1095-A. The instructions for fixing the error did not come close to the actual screen I was viewing. I have an advance knowledge of taxes and inspite of TurbTax I was able to locate the error and file my returns. Very frustrating experience!!!
Date published: 2023-04-17
Rated 5 out of 5 by from Incredible Tax Preparation This program is excellent for novices like me! The explanations and guidance were extremely helpful to me and made this year's preparation much faster than prior years. I now have a better understanding of the tax deductions and how to improve my situation next year.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1716
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from taxes 2023 it was easy enough to use i like the uploading of the picture. i wish i got more return back though. i felt turbo charged me too much, i went with turbo to not be charged a lot but i still got 200$ deducted.
Date published: 2023-04-17
Rated 5 out of 5 by from Great experience the agent was very helpful and efficient in answering my question
Date published: 2023-04-17
Rated 2 out of 5 by from brokerage house interface Not satisfied with the way current year turbo tax handled downloading financial institution data. Not as accurate or simple as prior years. May not use turbo tax again. I have used turbo tax for several years. Very disappointed.
Date published: 2023-04-17
Rated 1 out of 5 by from terrible I filed an amendment. Had originally paid my dues. Then when I needed the help they advtised they charged me more. so basically, I paid them to tell me I can use their benefits for FEE. 100 bucks later I have amended my taxes and still have to figure out how to print and mail it because it can't be emailed.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax Very quick and easy to use! Glad I decided to use turbo tax this year
Date published: 2023-04-17
Rated 1 out of 5 by from Last time I will use TurboTax I have used Turbotax for some years now. After I entered all the info, it told me that this year I have to pay $200.00. I had heard this from some friends but Previously, I believe it was about $40. That is quite the increase. Not ok. I will go to my own tax person in the future. Good luck Turbotax.
Date published: 2023-04-17
Rated 1 out of 5 by from Rejected return and expensive TurboTax brags about being easy and free, it is NEITHER of these. After paying 120 bucks to do everything myself my return was rejected. Way to make a ridiculous process even more ridiculous.
Date published: 2023-04-17
Rated 4 out of 5 by from Had some weird problems this year Generally Turbo Tax works well for me but this year I had some weird problems that kept me from completing my returns. I had to contact and speak with two separate tax specialist were fantastic! They were patient and worked through the problems which were unique and resolved my issues. Kudos to Nicole and Caitlyn!
Date published: 2023-04-17
Rated 1 out of 5 by from Horrible experience TurboTax allowed me to complete both my federal and state returns with an obviour error. Next TurboTax sent me a message telling me there was an error reference Form 1095-A. The instructions for fixing the error did not come close to the actual screen I was viewing. I have an advance knowledge of taxes and inspite of TurbTax I was able to locate the error and file my returns. Very frustrating experience!!!
Date published: 2023-04-17
Rated 5 out of 5 by from Incredible Tax Preparation This program is excellent for novices like me! The explanations and guidance were extremely helpful to me and made this year's preparation much faster than prior years. I now have a better understanding of the tax deductions and how to improve my situation next year.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1716