TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Great as always It's nice to be able to come back year after year and know everything will be ok, even if I forget my past log-in info or forget a special number, I'm always able to still get through and get my taxes done. Thank You TurboTax...
Date published: 2023-05-02
Rated 1 out of 5 by from Scam I wanted to compare two different filing companies. Turbo Tax was one of them. I am 100% positive I didn't cvlick on the most expensive version but the next time I checked my email I was surprised to see a huge bill!!!! Never did use this to file my federal taxes. Did file my state taxes. Called and was refused a refund!!!!!
Date published: 2023-05-02
Rated 5 out of 5 by from Great job! Thx for the help! It was painful but with the automated help we got through!
Date published: 2023-05-02
Rated 5 out of 5 by from So easy to use Overall, great program to use. Makes filing taxes easy and not at all intimidating!
Date published: 2023-05-02
Rated 4 out of 5 by from Somethings to consider enhancements and problem In general pretty good. Some of the questions you answer do not remember the answer if you work your way back through the steps again. IT sure would be nice if it remembered so you know how it was answered if you come back at a later date to check something. Anywhere the TAX amount is displayed, it would sure be nice if it showed what the effective tax rate was. The only way I found was to print the document to pdf and look in there on the first page. I did a convert IRA to ROTH this year and was surprised at the taxes it caused. I went in and stepped a what-if on how much I converted versus taxes by adjusting the 1099R amount. The tax calculations at the top of the screen reflected my 1099-R stepping. But when I print the document it shows what my original taxes owed amount not the new numbers. I did copy my submitted taxes file to a new file and worked in the copy.
Date published: 2023-05-02
Rated 3 out of 5 by from Federal returns worked fine, State had problems I was able to follow the directions to fill out the required info for both federal and state tax forms, no problems. However, when it came time to actually file both federal and state and pay for the state filling fee and the audit protection fee I was unable to complete the process due to an error message that continuously displayed. I talked to one of your tech's and there was no resolution to the problem. I was able to file the federal return and pay them what I owed them but i delayed filing the state. I never was able efile the state return and ended up mailing it in.
Date published: 2023-05-02
Rated 4 out of 5 by from Yep Aces. Great app. Easy to use. Simple to understand.
Date published: 2023-05-02
Rated 5 out of 5 by from Works like a charm I've used Turbo Tax for many years now and it keeps getting a little easier due to their continued upgrades that make it even more efficient.
Date published: 2023-05-02
Rated 4 out of 5 by from fairly easy easy enough. Better than going to an office somewhere
Date published: 2023-05-02
Rated 5 out of 5 by from Love it. It was an easy process to do and get it one. online.
Date published: 2023-05-02
All TurboTax® Offerings Reviews - Page 161
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great as always It's nice to be able to come back year after year and know everything will be ok, even if I forget my past log-in info or forget a special number, I'm always able to still get through and get my taxes done. Thank You TurboTax...
Date published: 2023-05-02
Rated 1 out of 5 by from Scam I wanted to compare two different filing companies. Turbo Tax was one of them. I am 100% positive I didn't cvlick on the most expensive version but the next time I checked my email I was surprised to see a huge bill!!!! Never did use this to file my federal taxes. Did file my state taxes. Called and was refused a refund!!!!!
Date published: 2023-05-02
Rated 5 out of 5 by from Great job! Thx for the help! It was painful but with the automated help we got through!
Date published: 2023-05-02
Rated 5 out of 5 by from So easy to use Overall, great program to use. Makes filing taxes easy and not at all intimidating!
Date published: 2023-05-02
Rated 4 out of 5 by from Somethings to consider enhancements and problem In general pretty good. Some of the questions you answer do not remember the answer if you work your way back through the steps again. IT sure would be nice if it remembered so you know how it was answered if you come back at a later date to check something. Anywhere the TAX amount is displayed, it would sure be nice if it showed what the effective tax rate was. The only way I found was to print the document to pdf and look in there on the first page. I did a convert IRA to ROTH this year and was surprised at the taxes it caused. I went in and stepped a what-if on how much I converted versus taxes by adjusting the 1099R amount. The tax calculations at the top of the screen reflected my 1099-R stepping. But when I print the document it shows what my original taxes owed amount not the new numbers. I did copy my submitted taxes file to a new file and worked in the copy.
Date published: 2023-05-02
Rated 3 out of 5 by from Federal returns worked fine, State had problems I was able to follow the directions to fill out the required info for both federal and state tax forms, no problems. However, when it came time to actually file both federal and state and pay for the state filling fee and the audit protection fee I was unable to complete the process due to an error message that continuously displayed. I talked to one of your tech's and there was no resolution to the problem. I was able to file the federal return and pay them what I owed them but i delayed filing the state. I never was able efile the state return and ended up mailing it in.
Date published: 2023-05-02
Rated 4 out of 5 by from Yep Aces. Great app. Easy to use. Simple to understand.
Date published: 2023-05-02
Rated 5 out of 5 by from Works like a charm I've used Turbo Tax for many years now and it keeps getting a little easier due to their continued upgrades that make it even more efficient.
Date published: 2023-05-02
Rated 4 out of 5 by from fairly easy easy enough. Better than going to an office somewhere
Date published: 2023-05-02
Rated 5 out of 5 by from Love it. It was an easy process to do and get it one. online.
Date published: 2023-05-02
All TurboTax® Offerings Reviews - Page 161